Call Center Lead Salary in Washington, DC | Robert Half

Call Center Lead in Washington, DC

Call Center Lead Job Description

Duties include those described for call center representative, but the position requires more work experience. Additional responsibilities may include communication with customers and clients, upselling existing accounts, managing database records, and supervising staff.

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Salary for Call Center Lead in Washington, DC
72485 - 92768
25th percentile
72485
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
80133
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
92768
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 66833 73150 85785 Account Manager 57190 69493 87448 Senior Customer Service Specialist 53200 61180 68828 Customer Service Specialist 47880 53200 59518 Customer Experience Specialist 49543 62178 73483 Call Center Specialist 46218 50208 63508

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