Customer Service Specialist in Washington, DC

Customer Service Specialist Job Description

Maintains solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism. Fulfills these customer service duties via various means, which may include telephone calls, email and face-to-face communication. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication and data entry skills are essential.

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Microsoft Excel

CRM

Spreadsheets

Salesforce Platform

SAP S/4HANA

Customer Service

Office Functions

Sales

Phone Presenc

Complaint Handling

Salary for Customer Service Specialist in Washington, DC

47880 - 59518

25th percentile

47880

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

53200

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

59518

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

66833

73150

85785

Account Manager

57190

69493

87448

Senior Customer Service Specialist

53200

61180

68828

Customer Experience Specialist

49543

62178

73483

Call Center Lead

72485

80133

92768

Call Center Specialist

46218

50208

63508

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