Call Center Lead Salary in Cincinnati, OH | Robert Half

Call Center Lead in Cincinnati, OH

Call Center Lead Job Description

Duties include those described for call center representative, but the position requires more work experience. Additional responsibilities may include communication with customers and clients, upselling existing accounts, managing database records, and supervising staff.

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Salary for Call Center Lead in Cincinnati, OH
53138 - 68006
25th percentile
53138
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
58744
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
68006
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 48994 53625 62888 Account Manager 41925 50944 64106 Senior Customer Service Specialist 39000 44850 50456 Customer Service Specialist 35100 39000 43631 Customer Experience Specialist 36319 45581 53869 Call Center Specialist 33881 36806 46556

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