Customer Service Manager in Cincinnati, OH

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

Looking for a customer service manager or a customer service manager job in Cincinnati?

Search for Customer Service Manager jobs in Cincinnati, OH or request talent now and our expert recruiters will be with you shortly.

Robert Half can help you with your customer service manager staffing needs in Cincinnati.

Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Cincinnati, OH

48994 - 62888

25th percentile

48994

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

53625

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

62888

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

41925

50944

64106

Senior Customer Service Specialist

39000

44850

50456

Customer Service Specialist

35100

39000

43631

Customer Experience Specialist

36319

45581

53869

Call Center Lead

53138

58744

68006

Call Center Specialist

33881

36806

46556

Newest Customer Service Manager jobs

Search Jobs

Customer Service Representative

Medical Scheduler

Customer Service Representative

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.