<p>Robert Half has exclusively partnered with OUem to recruit for a newly created IT Operations Lead role based in Oxford. This is a permanent opportunity, ideal for candidates looking for better exposure to leading IT strategy and technology operations.</p><p>Senior hands-on IT Operations Lead responsible for operational stability, governance, and delivery of technology change across a multi-system environment.</p><p>This role combines IT operations leadership, policy & governance ownership, vendor management, data mapping, and end-to-end technical project delivery. Acts as a key interface between Technology, Compliance, and Operations.</p><p><strong>Key Responsibilities</strong></p><p>IT Operations</p><ul><li>Own day-to-day operational performance of infrastructure, SaaS, and core business systems</li><li>Define and manage service standards, KPIs, and support processes</li><li>Manage and hold third-party IT vendors accountable</li></ul><p>Policy, Governance & Controls</p><ul><li>Author, maintain, and enforce IT policies, standards, and procedures</li><li>Maintain audit readiness and documented IT controls</li><li>Align IT operations with compliance and risk requirements</li></ul><p>Project & Change Delivery</p><ul><li>Lead end-to-end delivery of IT initiatives (cloud migrations, infrastructure upgrades, system replacements, security tooling)</li><li>Ensure operational readiness: documentation, training, and support handover</li></ul><p>Data Mapping & Information Risk</p><ul><li>Own system/data maps, data locations, access models, and system dependencies</li><li>Improve visibility and reduce information and operational risk</li></ul><p>Risk, Incident & Resilience</p><ul><li>Oversee incident management, investigation, and remediation</li><li>Maintain DR/BCP documentation and testing schedules</li></ul><p><strong>About You</strong></p><ul><li>Proven experience in IT Operations / Technical Operations / Infrastructure roles with leadership responsibility</li><li>Strong understanding of cloud (Azure preferred), networking, identity & access management, and SaaS environments</li><li>Proven experience writing and owning IT policies, standards, and operational processes</li><li>Experience delivering cross-system or infrastructure projects end-to-end</li><li>Strong documentation capability (data flows, system dependencies, controls)</li><li>Confident communicator with technical and non-technical stakeholders</li></ul><p><strong>On Offer</strong></p><ul><li>Competitive salary plus discretionary award of up to 25%</li><li>Onsite in Central Oxford</li><li>Employer Pension contribution 10-16% of salary (employee contribution dependent)</li><li>Benefits allowance - tied to employee pension contribution</li><li>Life cover 4x salary</li><li>Private medical cover (Individual - end of probation)</li><li>Critical Illness cover 2x salary (end of probation)</li><li>Income protection cover up to 75% salary (end of probation)</li><li>Cash health plan (end of probation)</li><li>26 days holiday + bank holidays. The office is usually closed between Christmas and New Year. We do not require staff to take these days from their annual holiday allowance.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuMTEzMDMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Regional IT Business Applications Manager - Real Estate Investments</strong></p><p><strong>Central London (Hybrid 2/3 days a week in the office)</strong></p><p><strong>£80,000 - £90,000 + Competitive Annual Bonus & Benefits</strong></p><p>A leading global real estate investment, development and operating company with c.$98.5bn assets under management is seeking a <strong>Regional IT Business Applications Manager</strong> to lead application portfolio oversight and IT service delivery across its UK Residential Property operations.</p><p>Headquartered in Vancouver, Canada, the organisation invests and operates globally across equity and debt markets, both public and private, and is committed to delivering strong investment returns while creating sustainable environments that add long-term value to communities.</p><p><strong>The Role</strong></p><p>The Regional IT Applications Manager will act as the senior technology partner to the UK Residential business, bridging technology and operational needs. The role combines strategic oversight with hands-on leadership, ensuring application services are secure, reliable and aligned with global enterprise standards.</p><p>This position plays a critical role in aligning regional initiatives with global IT strategy, driving operational excellence, governance and compliance across the UK portfolio.</p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee day-to-day regional application operations, ensuring service reliability and alignment with enterprise standards</li><li>Monitor system uptime, performance and SLA adherence</li><li>Lead regional incident response and escalation management, collaborating with global IT teams where required</li><li>Partner with business leaders, system owners and end users to gather requirements, conduct feasibility assessments and develop value-driven business cases</li><li>Implement global enterprise systems and technology standards across UK operations</li><li>Drive a culture of customer service, accountability and continuous improvement</li><li>Ensure corporate controls and compliance measures are implemented across all UK sites</li><li>Work closely with Information Security teams to assess risks and implement mitigation strategies</li><li>Lead or support regional technology rollouts, upgrades and process improvements</li><li>Manage relationships with vendors, service providers and contractors, ensuring performance and contractual compliance</li><li>Contribute to IT budgeting, forecasting and cost optimisation initiatives</li><li>Report application metrics, risks and opportunities to senior leadership</li><li>Act as the on-site IT Business Partner to the UK Leadership Team</li></ul><p><strong>Candidate Profile</strong></p><p><strong>Experience & Education</strong></p><ul><li>Minimum 8 years' progressive IT experience, including at least 2 years in a leadership or regional management capacity</li><li>Proven track record in application service delivery, portfolio management and team leadership</li></ul><p><strong>Technical Expertise</strong></p><ul><li>Strong knowledge/ background in enterprise applications, cloud technologies and integrations for example Microsoft 365, ERP platforms, CRM, Salesforce</li><li>Familiarity with ITIL processes and service management frameworks</li><li>Experience leading technology projects and managing third-party vendors</li></ul><p><strong>Personal Attributes</strong></p><ul><li>Strong leadership, communication and stakeholder engagement skills</li><li>Commercially aware and solutions-oriented</li><li>Proactive, with the ability to identify risks and deliver scalable outcomes</li><li>Comfortable operating in a matrixed, global environment</li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi4yNTQxMS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
