IT Manager

Location: Central London - 3 Days in the office, 2 days WFH

£50,000 - £60,000 + Annual Bonus (up to 20%) & Excellent Benefits

Our client is seeking a dynamic, experienced, and motivated IT Manager to take ownership of their IT infrastructure and operating systems. This is a fantastic opportunity to join a growing business with ambitious plans, where you'll play a pivotal role in shaping and delivering a first-class IT environment across their portfolio of hospitality businesses.

The Role

You will be responsible for reviewing, developing, and managing the IT Infrastructure Operating Model, ensuring the delivery of secure, resilient, and efficient information and communications technology services. Working closely with senior leadership, hotel operations, and external IT service providers, you'll ensure their technology platform supports both the day-to-day running of their hotels and their exciting future growth plans.

Key Responsibilities

• Ensure the IT infrastructure operating model is fit for purpose across portfolio.
• Proactively identify and deliver IT solutions that enhance operations and support growth.
• Manage and performance-monitor external IT service delivery partners.
• Support the business with GDPR compliance and information security, including regular audits.
• Oversee 3rd-party supplier contracts and service level agreements.
• Track and manage hardware, software, and licensing lifecycles.
• Stay ahead of emerging IT trends and recommend innovations to enhance operating model.
• Build and leverage strong networks with IT service providers and industry experts.
• Partner with leadership and operational teams to ensure IT performance meets business needs.

About You

"We are looking for someone ambitious, resilient, and hands-on, with strong IT systems knowledge and a proven record of delivery in service-led environments. You will thrive in a fast-paced business, be confident engaging with stakeholders at all levels, and have the ability to balance detail with big-picture thinking."

Key Attributes & Experience:

• Minimum 5 years' experience in IT service delivery, ideally in the hospitality sector (not essential).
• Strong understanding of IT systems, asset management, compliance, and licensing.
• Experienced in managing and holding external IT partners accountable for performance.
• Skilled at problem-solving, driving service improvements, and leading change.
• Ability to manage the full IT service lifecycle (design, development, delivery, operations).
• Financially astute with experience in budgeting and supplier management.
• Excellent stakeholder management and relationship-building skills.
• Self-motivated, adaptable, and able to prioritise in a fast-moving environment.

Why Join them?

• Be part of a growing and ambitious business with significant expansion plans.
• Opportunity to make a real impact by shaping IT systems and processes across their hotels.
• Work alongside a passionate leadership team in a collaborative environment.
• A role with breadth, autonomy, and the chance to directly influence business success.

"We're looking for someone with ambition, drive, and a sense of humour - someone who enjoys rolling up their sleeves, owning solutions, and being part of an exciting growth journey."

Location: Central London - 3 Days in the office, 2 days WFH

Compensation: £50,000 - £60,000 + Annual Bonus (up to 20%) & Excellent Benefits

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