We are offering a contract/temporary opportunity for an Administrative Assistant in Vancouver, British Columbia. The successful candidate will be part of a team providing services to financial planners across various divisions. The role requires a highly organized individual capable of efficiently managing customer applications, maintaining accurate records, and resolving inquiries. This position is located onsite.
Responsibilities:
• Efficiently process and manage service requests from different divisions
• Provide comprehensive administrative support, including scheduling, data entry, and email correspondence
• Handle customer inquiries and resolve them in a timely manner
• Monitor and manage mail inboxes, ensuring effective communication triage
• Provide support to the reception, including coverage during lunch hours
• Collaborate with a team of 7 members to ensure smooth operations
• Undertake ad-hoc projects as they arise, demonstrating strong problem-solving and multitasking skills
• Maintain accurate and up-to-date customer records
• Call and liaise with vendors as required
• Use Office Suite (Outlook, Excel, Word, Teams) and Trello to manage tasks and communication effectively
• Proficiency in answering inbound calls, ensuring effective communication and customer satisfaction.
• Strong customer service skills with a focus on delivering high-quality support and problem resolution.
• Proven experience in data entry, with a keen attention to detail and accuracy.
• Ability to handle email correspondence in a detail oriented manner, responding promptly and efficiently.
• Experience in both inbound and outbound calls, demonstrating excellent telephone etiquette.
• Proficiency in Microsoft Excel, including the ability to create and manage spreadsheets.
• Familiarity with Microsoft Outlook for managing emails, schedules, and contacts.
• Proficiency in Microsoft PowerPoint to create, edit, and present detail oriented presentations.
• Competency in Microsoft Word for creating, editing, and formatting documents.
• Ability to schedule appointments accurately, balancing the needs of multiple stakeholders.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
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