<p>Le Coordonnateur TI assure le support informatique quotidien des bureaux de la région Amériques. Ce rôle consiste à travailler en étroite collaboration avec les gestionnaires de services, le centre d'assistance mondial et les équipes opérationnelles numériques de second niveau. Le titulaire du poste est responsable de la supervision complète des services de support technique pour ses sites assignés, tout en collaborant sur des projets d'infrastructure et en gérant les relations avec les fournisseurs externes.</p><p><br></p><p>Le poste nécessite une présence sur site au bureau de Montréal deux fois par semaine.</p><p><br></p><p><strong>Principales responsabilités :</strong></p><p><br></p><ul><li>Support et Maintenance : Diagnostiquer et résoudre les pannes logicielles et matérielles. Effectuer les réparations et le remplacement des pièces si nécessaire.</li><li>Gestion de l'Infrastructure : Coordonner les mises à niveau du matériel (ordinateurs, serveurs, équipements réseau) et configurer les systèmes selon les standards mondiaux.</li><li>Suivi des Actifs : Maintenir à jour l'inventaire du matériel ainsi que le registre des licences logicielles et de leurs renouvellements.</li><li>Gestion de Projets : Participer activement aux projets technologiques, incluant les phases de tests et de documentation.</li><li>Relation Clients : Interagir directement avec les utilisateurs pour identifier les problèmes techniques. En raison de la dimension internationale du rôle, le candidat devra communiquer quotidiennement avec des clients et collaborateurs anglophones.</li><li>Disponibilité : Assurer une garde par rotation (on-call) et des quarts de travail flexibles pour garantir le maintien des opérations 24h/24.</li></ul>
<p>Ce rôle de leadership stratégique est responsable de superviser la stabilité, la performance et la sécurité des écosystèmes technologiques de l'entreprise. L'objectif principal est de gérer l'intersection entre l'infrastructure, les applications d'affaires et la cybersécurité afin de s'assurer qu'elles s'alignent sur les objectifs organisationnels et les exigences réglementaires.</p><p><br></p><p>Le gestionnaire agit comme un pont essentiel entre les opérations techniques et la direction de l'entreprise. Vous dirigerez des initiatives d'amélioration continue, identifierez les domaines d'optimisation numérique et mettrez en œuvre des solutions pour accroître l'efficacité globale. Ce rôle exige un haut degré de collaboration avec les parties prenantes mondiales et régionales pour garantir que les services TI sont fournis selon les normes les plus élevées.</p><p><br></p><p><strong>Responsabilités principales</strong></p><ul><li><strong>Gouvernance de la sécurité et des risques :</strong> Mettre en œuvre les bases de la cybersécurité pour l'ensemble des services d'infrastructure et d'application. Coordonner les activités de « première ligne de défense », gérer les rapports sur les risques cybernétiques et s'assurer que tous les contrôles internes et tiers sont rigoureusement respectés.</li><li><strong>Excellence du service :</strong> Diriger les fonctions de gestion des services d'application et d'infrastructure, en assumant la responsabilité de la gestion des incidents, des problèmes et des changements afin de minimiser les interruptions opérationnelles.</li><li><strong>Audit et conformité :</strong> Diriger les efforts de préparation aux audits, en veillant à ce que toute la documentation, les contrôles et les mesures de remédiation soient à jour et répondent aux normes internationales.</li><li><strong>Direction opérationnelle :</strong> Gérer le budget des services et superviser la performance des fournisseurs tiers pour garantir la rentabilité et le respect des ententes de niveau de service (SLA).</li><li><strong>Mentorat d'équipe :</strong> Diriger, inspirer et perfectionner une équipe de professionnels techniques de haut niveau, en favorisant une culture de responsabilité et d'innovation.</li></ul><p><br></p>
<p>Nous recherchons un <strong>CONSULTANT – ACHETEUR</strong> (contrat et TI) pour une grande entreprise basée sur la Rive-Nord. Ce mandat d’une durée de six mois avec possibilité de prolongation ou d’un poste permanent. Ce travail est trois jours semaines en présentiel et deux jours en télétravail.</p><p> </p><p><strong><u>Responsabilités:</u></strong></p><p>• Apporter un soutien opérationnel à l'acheteur responsable du portefeuille des technologies de l'information.</p><p>• Gérer les activités d'approvisionnement liées aux logiciels SaaS et aux systèmes informatiques.</p><p>• Contribuer à la planification et à la gestion des fonctions d'approvisionnement pour répondre aux besoins organisationnels.</p><p>• Participer à l'élaboration et à la mise en œuvre de stratégies pour optimiser les processus d'achat.</p><p>• Assurer le suivi des budgets alloués et veiller à la conformité des dépenses.</p><p>• Collaborer avec différents départements pour répondre aux exigences en matière d'approvisionnement.</p><p>• Utiliser des plateformes et des logiciels d'achat pour gérer efficacement les transactions et les données.</p><p>• Identifier les opportunités d'amélioration dans les processus actuels et proposer des solutions adaptées.</p><p>• Fournir des rapports réguliers sur l'état des activités d'approvisionnement et des projets en cours.</p><p> </p><p>We are seeking a <strong>Procurement Consultant</strong> (contracts and IT) for a large company located on the North Shore. This is a six-month contract with the possibility of extension or a permanent position. The work schedule is three days per week in the office and two days per week remotely.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide operational support to the buyer responsible for the information technology portfolio.</p><p>• Manage procurement activities related to SaaS software and IT systems.</p><p>• Contribute to the planning and management of procurement functions to meet organizational needs.</p><p>• Participate in the development and implementation of strategies to optimize procurement processes.</p><p>• Monitor allocated budgets and ensure compliance with spending guidelines.</p><p>• Collaborate with various departments to meet procurement requirements.</p><p>• Utilize procurement platforms and software to efficiently manage transactions and data.</p><p>• Identify opportunities for improvement in current processes and propose appropriate solutions.</p><p>• Provide regular reports on the status of procurement activities and ongoing projects.</p>
<p><strong>About the Role</strong></p><p>Our client is seeking a <strong>Finance Manager</strong> to lead a high-performing finance team and elevate the organization's financial capabilities as they continue to grow. This is an exciting opportunity for a dynamic finance professional who thrives in a collaborative environment and is passionate about driving business success through insight and leadership.</p><p><br></p><p>Reporting to the Director of Finance, you’ll oversee day-to-day financial operations, budgeting, forecasting, reporting, and analytics. You’ll work closely with operational teams to deliver actionable insights, develop KPIs, and ensure financial processes align with strategic objectives. Your leadership will directly impact profitability, efficiency, and sustainable growth.</p><p><br></p><p><strong>What is in it for You?</strong></p><ul><li><strong>Career Growth:</strong> Be part of an expanding organization with opportunities to advance and shape the finance function.</li><li><strong>Collaborative Culture:</strong> Work alongside dynamic Corporate and Operations Teams, fostering cross-functional partnerships.</li><li><strong>Learning Opportunities:</strong> Gain exposure to innovative projects and cutting-edge infrastructure solutions.</li><li><strong>Hybrid Flexibility:</strong> Enjoy a balanced work model that supports productivity and well-being.</li><li><strong>Competitive Rewards:</strong> Benefit from a comprehensive compensation package including company-paid health benefits and defined benefit pension plan designed to recognize your expertise, support your current well-being and help you plan for the future.</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Manage month-end close and oversee full-cycle accounting process.</li><li>Lead preparation of monthly, quarterly, and annual financial reports with insightful analysis.</li><li>Partner with operational teams to track performance, analyze margins, and drive profitability.</li><li>Develop KPI dashboards for data-driven decision-making.</li><li>Support budgeting, forecasting, and financial modeling for short- and long-term planning.</li><li>Monitor cash flow, working capital, and profitability trends.</li><li>Ensure compliance with accounting standards and regulatory requirements.</li><li>Oversee and mentor finance team members, fostering growth and excellence.</li><li>Collaborate on billing, cost tracking, and revenue recognition processes.</li><li>Provide backup support for payroll, benefits, and pension administration.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p>
<p>We are seeking an experienced and detail-oriented individual to lead and enhance our internal audit operations in Toronto, Ontario. As a Senior Manager in Internal Audit, you will oversee audit processes, ensuring compliance and fostering continuous improvement within the organization. This role requires a strategic thinker with strong analytical skills and expertise in modern audit practices.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement comprehensive audit programs to evaluate organizational risks and controls.</p><p>• Maintain in-depth audit and business knowledge and act as a SME in promoting ongoing assessment of Bank’ processes with regulatory expectations, and industry best practices and standards. </p><p>• Thorough understanding and experience of first line Audit projects such as deposits and lending activities specifically as it relates to residential and commercial real estate, capital, liquidity.</p><p>• Oversee the execution of audit plans, ensuring alignment with industry standards and regulatory requirements.</p><p>• Collaborate with various departments to assess internal controls and identify areas for improvement.</p><p>• Lead audit teams in conducting thorough evaluations of business systems and processes.</p><p>• Provide strategic recommendations based on audit findings to enhance operational efficiency.</p><p>• Utilize data mining techniques to analyze complex datasets and identify trends.</p><p>• Ensure compliance with frameworks and other relevant standards.</p><p>• Review and refine audit procedures to maintain effectiveness and relevance.</p><p>• Present detailed reports to senior leadership, highlighting key issues and actionable solutions.</p><p>• Stay updated on advancements in auditing practices and accounting software systems.</p>
<p>Are you a proven sales leader who thrives on building strong teams, driving results, and leading from the front? Our client, a well-established, highly respected organization in the HVAC space, is seeking a Sales Manager to take ownership of sales performance, team development, and operational alignment. This is a highly visible leadership role for someone who is confident, hands-on, and energized by accountability. You’ll be stepping into an organization with a strong foundation and the opportunity to elevate structure, performance, and culture.</p><p><br></p><p><strong>Why This Opportunity</strong></p><p><br></p><p>This organization has built a reputation on integrity, customer commitment, and long-term relationships. The sales team is collaborative, motivated, and ready for a leader who can both challenge and support them. This role offers the chance to make a real impact while working closely with ownership and senior leadership.</p><p><br></p><p><strong>What You’ll Do</strong></p><p><br></p><p>• Lead, coach, and mentor a growing sales team, driving performance, accountability, and professional development</p><p>• Set clear sales strategies, goals, and quotas aligned with company objectives</p><p>• Provide accurate sales forecasting and performance reporting to leadership</p><p>• Identify and implement process improvements to streamline sales operations and improve efficiency</p><p>• Foster a strong team dynamic that balances healthy competition with collaboration</p><p>• Act as the key liaison between the sales team and office leadership, ensuring clear communication and alignment</p><p>• Be a visible, supportive leader who shows up for their team and leads by example</p><p>• In-office | Monday - Friday</p><p><br></p>
<p>Our client in the private medical industry is seeking an experienced Payroll Supervisor/Manager to lead multi-provincial payroll operations in a dynamic, fast-paced environment. This long-term contract role oversees a team and ensures accurate, compliant payroll processing for approximately 4,000 employees.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage full-cycle payroll (hourly, salaried, commission) across multiple provinces</li><li>Oversee commissions, draws, and pro-salary calculations in partnership with hospital managers</li><li>Process new hires, terminations, and WCB claims</li><li>Utilize Workday for payroll processing, tax remittances, and reporting</li><li>Lead year-end activities (T4, T2200) and ensure legislative compliance</li><li>Perform payroll accounting, including GL entries and reconciliations</li><li>Respond to payroll inquiries and support scheduling system questions</li><li>Collaborate cross-functionally to ensure accurate records and regulatory compliance</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Senior Project Manager</strong> to lead a major <strong>ERP implementation</strong> while also managing a portfolio of strategic and operational IT initiatives for a Victoria based client of ours. This role partners closely with business and technology leaders to deliver high-impact programs with strong execution discipline.</p><p><br></p><p>Approximately <strong>50% of this role will focus on the ERP program</strong>, with the remaining time supporting infrastructure, security, and data-related projects. This is a delivery-focused position requiring strong collaboration, stakeholder engagement, and hands-on project leadership. This contract opportunity will work on-site in Downtown Victoria and has an intital term of 9-months, with the potential to extend up to another 6-months.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>ERP Program Leadership</strong></p><ul><li>Lead end-to-end delivery of the ERP implementation from detailed design through build, testing, and go-live</li><li>Facilitate value stream mapping and business process mapping sessions to document current-state and design future-state workflows</li><li>Establish and maintain ERP governance, delivery approach, and working cadence</li><li>Develop and manage integrated project plans, schedules, dependencies, and milestones</li><li>Partner closely with the ERP vendor/system integrator, coordinating daily activities and managing deliverables and timelines</li><li>Coordinate internal SMEs across design, configuration, testing, and deployment phases</li><li>Produce and maintain high-quality project artifacts, including:</li><li>Business and functional requirements</li><li>Process and solution designs</li><li>Configuration and build documentation</li><li>Test strategies, scripts, and execution plans</li><li>Cutover and launch readiness materials</li><li>Plan and manage system testing, integration testing, and UAT, ensuring issues are tracked and resolved</li><li>Support go-live readiness and stabilization, enabling a smooth transition to steady-state operations</li></ul><p><strong>IT Project Delivery</strong></p><ul><li>Lead a portfolio of infrastructure, security, and data initiatives</li><li>Translate technical inputs into structured project plans and measurable outcomes</li><li>Manage scope, schedule, budget, risks, issues, and dependencies across concurrent projects</li><li>Balance strategic and operational workstreams while maintaining focus on business value</li></ul><p><strong>Stakeholder Engagement & Governance</strong></p><ul><li>Provide clear project visibility and decision support to executive leadership</li><li>Prepare and present updates to the ERP Steering Committee</li><li>Participate in bi-weekly IT governance meetings to support prioritization and coordination</li><li>Proactively identify risks and facilitate mitigation discussions</li><li>Build trusted relationships across Finance, IT, and business teams</li></ul><p><strong>Project Controls & Reporting</strong></p><ul><li>Maintain project documentation repositories (SharePoint)</li><li>Develop dashboards, executive summaries, and status reporting</li><li>Ensure plans and documentation are current and audit-ready</li><li>Contribute to continuous improvement of project delivery practices</li></ul><p><br></p>
<p>Our client is a global publicly traded manufacturing company. As a result of exciting growth, they are adding a new position to the Canadian Finance Team. As <strong>Junior Accounting Manager</strong>, you will play a key role in managing accounting activities for North American business entities. Reporting to the NA Manager, your responsibilities will include:</p><p><br></p><p><strong>General Accounting</strong></p><ul><li>Manage day-to-day accounting activities: journal entries, provisions, general ledger maintenance, cost accounting, and financial reporting.</li><li>Act as liaison between NA Business Units, Shared Services, and Corporate functions.</li><li>Perform account reconciliations and variance analysis for balance sheet and P& L accounts.</li><li>Prepare financial statements and support internal/external audits.</li><li>Ensure compliance with accounting regulations and maintain internal controls.</li><li>Oversee accounting processes performed by external partners for accuracy.</li><li>Support tax reporting and provide financial data as required.</li></ul><p><strong>Monthly & Year-End Closing</strong></p><ul><li>Manage monthly closing activities with accuracy and timeliness.</li><li>Resolve issues impacting month-end close and communicate results to stakeholders.</li><li>Prepare internal and external reports for business units, corporate consolidation, and tax authorities.</li></ul><p><strong>Process Optimization</strong></p><ul><li>Participate in end-to-end projects, including requirements gathering, testing, and implementation.</li><li>Drive process improvements and automation in collaboration with Finance, Operations, and IT.</li><li>Analyze financial data to identify discrepancies and opportunities for optimization.</li></ul><p><strong>What is in it for You?</strong></p><ul><li>Strong compensation package including bonus, company-paid benefits from Day 1, company pension, paid vacation & personal days, CPA dues, PD and tuition reimbursement.</li><li>Hybrid work arrangement.</li><li>Opportunity to work for a large global publicly traded company.</li><li>Exciting future career growth.</li></ul>
<p><strong>THE ROLE:</strong> </p><p>We are seeking an experienced Manager of Business Applications to lead the strategy, delivery, and optimization of enterprise systems that support core business operations. This role blends leadership, technology, and business problem‑solving—partnering closely with stakeholders, IT teams, and vendors to ensure applications are secure, scalable, and aligned to organizational goals.</p><p><em>Key Responsibilities:</em></p><ul><li>Own and evolve the enterprise application roadmap in alignment with business priorities</li><li>Lead, mentor, and develop a team of application analysts and technical resources</li><li>Serve as the escalation point for complex application challenges and decisions</li><li>Oversee implementation, integration, and lifecycle management of ERP and other core systems</li><li>Ensure applications meet performance, security, and compliance standards</li><li>Partner with business leaders to translate requirements into effective technical solutions</li><li>Drive process improvements through automation and application capabilities</li><li>Manage vendor relationships, contracts, and application budgets</li><li>Establish governance standards for architecture, data integrity, access controls, and documentation</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is a high‑influence role for a leader who enjoys driving technology that enables real business outcomes. You’ll play a central role in shaping how enterprise applications support growth while working with a collaborative, forward‑thinking team. The position offers a competitive salary, comprehensive benefits, and the flexibility of a remote work environment. While this role can be remote, we have a preference for candidates located in the Calgary, AB. Or Vancouver, BC area to support easier collaboration for team requirements and cross-functional work. We welcome applications from all qualified candidates and location will not be used as a basis for excluding otherwise strong applicants. </p><p>A rare opportunity to lead enterprise applications with real ownership, influence, and visibility - apply today!</p>
<p>Our client, a global leader in energy technology and digital innovation, is seeking an experienced Delivery Manager to work with a set of global development teams<em>. </em>You will be responsible for leading a set of teams to plan, organize and deliver new high-quality product releases in an efficient and cost-effective manner.</p><p><br></p><p><strong>Responsibilities include:</strong></p><ul><li>Plan, organize, and manage project resources to ensure timely delivery of projects</li><li>Collaborating with scrum masters and team leads to ensure on-time, on-scope delivery of technical solutions</li><li>Staffing, career development and management of scrum teams</li><li>Allocation of resources</li><li>Productivity assessments</li><li>Delivery of technically sound solutions by ensuring that the solutions produced meet the accepted technical standards</li><li>Ensure produced solutions are cost-effective, performant and high quality</li><li>Ensure re-use of technical components and reduction of duplication</li><li>Assist product management teams in scoping and costing of technical solutions</li><li>Staying current on existing and emerging technologies relevant to the role</li><li>Present status updates to key stakeholders and executive management</li><li>Assist in interviewing, onboarding and mentoring new employees and contractors</li></ul><p><strong>Development Leadership</strong></p><ul><li>Successfully manage globally distributed teams</li><li>Lead scrum teams in working effectively to satisfy software delivery goals and strong collaboration across roles</li><li>IT and cloud savvy, able to understand required technology and infrastructure needed to support the Software Development function (Tools, Processes, Architecture)</li><li>Ability to create, communicate, and execute an effective Software Development vision and strategy</li><li>Provide leadership across the company to enable continuous improvement in Software Development best practices within the organization (e.g., work with IT, Business, and Production Operations)</li></ul>
<p>We are seeking a seasoned <strong>Manager, Data Integration & Transformation</strong> to lead the design, delivery, and optimization of enterprise-wide data solutions. This role will be responsible for building scalable data integration frameworks that enable reliable, high-quality data flow across cloud and analytics platforms. You will partner closely with technical teams and business stakeholders to modernize data architecture and support advanced analytics initiatives that drive strategic decision-making.</p><p><br></p><p><strong>Why This Role</strong></p><p>This is an opportunity to play a key leadership role in shaping how data is leveraged across the organization. You’ll influence data strategy at scale, guide the adoption of modern cloud and big data technologies, and lead initiatives that enhance analytics, reporting, and predictive capabilities. If you enjoy solving complex data challenges, mentoring high-performing teams, and driving innovation in a fast-evolving data landscape, this role offers both impact and growth.</p>
<p>Notre client, une firme de conseil, est à la recherche d'un Coordonnateur de bureau pour assurer le bon fonctionnement des opérations au sein de son organisation à Montréal. Ce poste exige une personne proactive, organisée et capable de gérer efficacement les tâches administratives et logistiques.</p><p><br></p><p>Responsabilités:</p><p>• Accueillir les visiteurs et répondre à leurs demandes tout en gérant les espaces de travail et la distribution du courrier.</p><p>• Maintenir les espaces communs propres, bien approvisionnés et organisés, notamment la cuisine et les salles de réunion.</p><p>• Surveiller les stocks de fournitures de bureau et de cuisine et effectuer les réapprovisionnements nécessaires.</p><p>• Coordonner les services réguliers avec les fournisseurs, tels que les traiteurs, l'entretien et la sécurité.</p><p>• Organiser la logistique liée à l'arrivée et au départ des employés, y compris l'installation des postes de travail et la coordination avec l'équipe TI.</p><p>• Planifier les horaires, organiser les réunions et faciliter les communications internes.</p><p>• Veiller au bon fonctionnement des équipements de bureau et collaborer avec l'équipe TI pour résoudre les problèmes techniques.</p><p>• Préparer des rapports de dépenses, assurer le suivi budgétaire et appuyer les processus comptables internes.</p><p>• Contribuer aux projets de modifications ou d'agrandissements du bureau sous la direction de la gestion.</p><p>• Promouvoir la conformité aux normes de santé et sécurité dans les locaux.</p>
<p>Our client is seeking for a detail-oriented and organized <strong>Administrative Assistant</strong> to join their team on a contract basis in Calgary, Alberta. This position supports daily operations in a high-volume, fast-paced environment. The ideal candidate is someone who has experience in accounting or tax-related roles and thrives in an organized, deadline-driven setting.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage client check-ins and handle personal tax files accurately and confidentially.</li><li>Use iFirm to upload, organize, and track documents in line with internal processes.</li><li>Scan and compile documents into organized PDFs.</li><li>Prepare finalized tax returns for client signatures via DocuSign.</li><li>Update file statuses, date-stamp documents, and follow up on missing information.</li><li>Escalate tax-related questions to the manager as needed.</li><li>Maintain organized digital records and input client data accurately.</li><li>Provide general administrative support, including email and scheduling.</li></ul>
<p>Join a global leader focused on people and innovation, currently undergoing a major digital transformation. We are searching for a strategic Director of Enterprise Systems & Data to head the advancement of ERP, CRM, and Data/BI environments.</p><p><br></p><p><strong>Role Overview:</strong></p><p> As a key member of the senior leadership team, you will drive the modernization of mission-critical platforms like Workday (HCM & Finance), Salesforce, and a contemporary data stack. You’ll be responsible for strategic vision, hands-on leadership, and enabling enterprise technology at scale across multiple international businesses.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and coach cross-functional teams, including managers, engineers, and analysts within ERP, CRM, ETL, and BI domains.</li><li>Develop and execute multi-year technology strategies to optimize enterprise systems, aligning with business goals.</li><li>Oversee the performance, security, and integration of Workday (Finance & HCM), Salesforce, and data warehousing solutions.</li><li>Partner with senior stakeholders to shape technology roadmaps and elevate operational excellence.</li><li>Design and implement policies, processes, and governance frameworks to ensure reliable and scalable technology ecosystems.</li><li>Manage vendor partnerships, contracts, and budgets efficiently.</li><li>Uphold best practices in data governance, focusing on data quality, privacy, and compliance.</li><li>Support program delivery with effective scoping, risk oversight, agile planning, and cross-team collaboration.</li><li>Address engineering challenges and architect robust, scalable solutions.</li><li>Track and report on KPIs, team progress, and enterprise system outcomes.</li><li>Drive talent development through mentorship, hiring, and leadership growth.</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Front Desk Coordinator to join our team on a long-term contract basis in Toronto, Ontario. This hybrid role requires a minimum of three days per week in the office, with new team members expected to spend additional time on-site. Reporting to the Manager, this position plays a crucial role in supporting Portfolio Managers and Introducing Brokers by ensuring exceptional service delivery and fostering strong client relationships.<br><br>Responsibilities:<br>• Develop and nurture strong client relationships by coordinating efforts across internal departments and divisions.<br>• Maintain high standards of customer service by keeping clients informed about new products, services, and developments relevant to their business needs.<br>• Promptly resolve client issues while identifying opportunities to enhance policies and procedures for improved service delivery.<br>• Review and approve daily administrative tasks, including bank transfers, foreign exchanges, de-registrations, and internal account transfers.<br>• Act as a liaison between clients and operational teams to ensure tasks are completed efficiently and proactively.<br>• Organize and document regular client meetings, addressing service and operational concerns while following up to ensure resolution.<br>• Provide clients with training and guidance on company policies and procedures that impact their business operations.<br>• Offer recommendations for process improvements to strengthen client relationships and enhance overall service quality.<br>• Represent the company professionally at client meetings and business functions.
We are looking for a highly organized and detail-oriented Transition Coordinator to join our team in Toronto, Ontario. In this role, you will oversee complex transfer requests and ensure seamless transitions for elite clients, including Portfolio Managers and Introducing Brokers. As part of a collaborative team, you will play a key role in enhancing client experiences and driving process improvements. This is a long-term contract position offering a dynamic and engaging work environment.<br><br>Responsibilities:<br>• Investigate and process complex asset transfer requests with precision and attention to detail.<br>• Manage transition mailboxes and ensure transfers are initiated or reviewed within established service level agreements.<br>• Communicate with clients regarding incomplete transfer submissions and provide clear explanations for any rejections.<br>• Re-submit rejected transfer requests in compliance with requirements to ensure successful processing.<br>• Handle cash and securities journal entries efficiently and accurately.<br>• Collaborate with clients to resolve outstanding issues related to account transitions and provide excellent support.<br>• Identify trends in transfer initiation, asset rejections, and other processes to recommend improvements.<br>• Draft and update user guides and training materials to support process clarity and employee development.<br>• Generate both scheduled and ad-hoc reports for internal and external stakeholders.<br>• Participate in high-volume periods requiring overtime and maintain high performance under pressure.
