<p>Nous recherchons un représentant du service à la clientèle dynamique et orienté vers les résultats pour rejoindre l'équipe de notre client à Ville Saint-Laurent. Vous serez un point de contact clé pour nos clients, assurant une communication efficace et un excellent service. Ce rôle offre une opportunité de contribuer directement à la satisfaction client et à la croissance de l'entreprise.</p><p><br></p><p>Responsabilités:</p><p>• Répondre aux demandes des clients et rediriger les informations pertinentes vers les services ou vendeurs appropriés.</p><p>• Passer des appels sortants pour identifier et créer des opportunités de ventes.</p><p>• Documenter et suivre les interactions avec les clients afin de garantir une communication fluide et un suivi efficace.</p><p>• Effectuer le suivi des prospects et enregistrer les résultats des initiatives de vente.</p><p>• Accomplir diverses tâches administratives et de soutien selon les besoins.</p><p>• Assurer un service rapide et précis tout en respectant les priorités et les délais.</p><p>• Collaborer avec les équipes internes pour résoudre les problèmes et répondre aux besoins des clients.</p><p>• Maintenir une connaissance à jour des produits et services pour mieux répondre aux questions des clients.</p>
<p>Nous recherchons un représentant du service à la clientèle motivé et bilingue pour rejoindre l'équipe de notre client à Saint Laurent. Ce poste exige une personne organisée et axée sur les détails, capable de gérer efficacement les interactions avec les clients tout en maintenant un haut niveau de professionnalisme. Le candidat idéal aura une excellente capacité de communication et une approche centrée sur le client.</p><p><br></p><p>Responsabilités:</p><p>• Fournir un service à la clientèle exceptionnel en français et en anglais, en répondant aux besoins et aux attentes des clients.</p><p>• Traiter et gérer les commandes des clients avec précision et rapidité.</p><p>• Résoudre les plaintes concernant les produits, services ou politiques de l'entreprise tout en assurant un suivi approprié.</p><p>• Superviser et organiser la gestion de la boîte courriel pour garantir une communication fluide.</p><p>• Informer les supérieurs des problèmes ou des plaintes majeures et assurer une résolution efficace.</p><p>• Effectuer des tâches administratives telles que la saisie de données et d'autres travaux nécessaires au bon fonctionnement des opérations.</p><p>• Collaborer avec les équipes internes pour améliorer les processus et assurer la satisfaction des clients.</p><p>• Maintenir une attitude positive et professionnelle dans toutes les interactions avec les clients.</p>
<p>Robert Half is seeking a detail-oriented and highly organized French Bilingual Accountant / Office Manager to support both our client's finance function and daily office operations. This role is ideal for a professional who enjoys balancing accounting responsibilities with administrative leadership while working in a bilingual environment.</p><p><br></p><p>What You’ll Do</p><p>Accounting & Finance</p><ul><li>Manage daily revenue accounting and accounts receivable activities</li><li>Perform monthly accounts receivable reconciliations</li><li>Perform monthly bank reconciliations </li><li>Prepare and distribute daily operational and KPI reports</li><li>Assist with monthly, quarterly, and annual government filings</li><li>Support external audits as required</li><li>Communicate financial information and reporting in both French and English</li></ul><p><br></p><p><br></p><p>Office Management & Administration</p><ul><li>Oversee day-to-day office operations, including office supplies, equipment, and facilities</li><li>Develop, implement, and maintain office policies and procedures to promote efficiency</li><li>Coordinate and support internal meetings and company events</li><li>Act as the primary point of contact for vendors, service providers, and external partners</li><li>Ensure effective communication across departments and support organizational culture initiatives</li><li>Draft correspondence and handle administrative tasks in both French and English</li></ul><p><br></p><p>Additional Responsibilities</p><ul><li>Support special projects and other duties as assigned by the Senior Managers</li><li>Travel to service locations within GTA on a quarterly basis </li></ul><p><br></p><p><br></p><p><br></p>
<p><strong>Robert Half is partnering with an excellent owner managed organization located in the Ottawa region. This is a full-time/permanent role on site. </strong></p><p><br></p><p><strong>Details:</strong></p><p>-Competitive salary (80-85K)</p><p>-Full benefits</p><p>-3 weeks vacation/Christmas closure</p><p>-Free parking</p><p>-Hours: 8:30-5PM</p><p>-Fully on site (no remote work)</p><p><br></p><p><strong>Responsibilities: </strong></p><p>-Manage the full accounts payable cycle, including posting vendor invoices and scheduling timely payments.</p><p>-Oversee accounts receivable functions, including processing monthly billings, applying incoming payments to correct accounts, and performing collections activity.</p><p>-Conduct daily bank reconciliations and ensure accuracy in general ledger entries.</p><p>-Administer weekly payroll processing and handle all related remittances, including union contributions and other statutory filings.</p><p>-Manage and process wage garnishments, including implementation and remittance.</p><p>-Monitor and record fixed asset transactions.</p><p>-Prepare and file weekly, monthly, and quarterly tax reports, such as WSIB, EHT, HST, and Corporate Tax Installments.</p><p>-Prepare month-end closing entries and generate job costing reports for ownership review.</p><p>-Compile and submit required monthly documentation to the external accounting firm.</p><p>-Submit financial reports to banking institutions on a monthly basis.</p><p>-Archive year-end documents and tax filings for compliance and audit purposes.</p><p>-Analyze cash flow and monitor liquidity.</p><p>-Review and verify the accuracy of all company credit card transactions.</p><p>-Assemble complete year-end financial files, including trial balance, for external accounting review.</p><p>-Support accounting activities across multiple company entities as required.</p><p>-Serve as the primary point of contact for external audits such as CRA and WSIB.</p><p>-Administer and manage Workplace Safety and Insurance Board (WSIB) cases as they arise.</p><p>-Ensure timely renewal and secure semiannual WSIB Clearance Certificates.</p><p>-Review and coordinate annual insurance policy renewals in collaboration with insurance brokers.</p><p>-Complete credit applications and respond to credit reference check requests.</p><p>-Prepare Statements of Prequalification for various projects.</p><p>Obtain Letters of Reference from surety providers and banking institutions.</p><p>-Support bid and contract management through administrative tasks, including preparing and submitting required documentation and setting up contract files.</p><p>-Prepare and monitor change orders and purchase orders as needed.</p>
<p><strong>Robert Half is partnering with a well renowned organization that's looking to add a bilingual Manager, Membership Administration to their Finance team. This is a full-time/permanent position. </strong></p><p><br></p><p><strong>Advantages:</strong></p><p>-Competitive salary (127-130K) + $1800/yearly Bil bonus</p><p>-Full benefits & defined pension</p><p>-4 weeks vacation + sick days</p><p>-Subsidized parking </p><p>-Hybrid (3 days on site)</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>• Supervise daily operations related to membership administration, ensuring all processes run smoothly and efficiently.</p><p>• Lead and manage a team of dues analysts and administrators, providing guidance, training, and performance evaluations.</p><p>• Oversee the collection of membership dues exceeding $200 million annually and ensure proper distribution to components and locals.</p><p>• Manage adjustments and reconciliations for membership dues, including processing refunds and arrears for thousands of requests annually.</p><p>• Coordinate the issuance and processing of membership cards, ensuring accuracy and timely delivery.</p><p>• Conduct ongoing evaluations of dues processes and interactions with over 200 employers to identify areas for operational improvements.</p><p>• Collaborate with other branches to address system-related challenges and enhance the functionality of member records and dues systems.</p><p>• Develop and implement strategies to improve operational efficiency and strengthen relationships with key stakeholders.</p><p>• Participate in branch planning activities to align membership administration goals with organizational objectives.</p><p>• Ensure compliance with policies and procedures while maintaining confidentiality in financial and administrative operations.</p>
<p>We are looking for an experienced Facilities Coordinator to join our team in London, Ontario. This contract position offers an excellent opportunity to work closely with contractors, vendors, and stakeholders to ensure seamless facilities operations. The successful candidate will play a critical role in supporting facility management processes and maintaining a high standard of service delivery.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and oversee the performance of contractors to ensure compliance with agreed standards and timelines.</p><p>• Manage and track documentation related to facilities operations, including contracts and vendor agreements.</p><p>• Develop and maintain strong relationships with stakeholders, landlords, and agents to support operational goals.</p><p>• Assist in procurement processes, including sourcing vendors and negotiating service agreements.</p><p>• Support financial management tasks, such as processing purchase orders and monitoring monthly accrual reports.</p><p>• Conduct regular site inspections, audits, and assessments to ensure safety and compliance with building procedures.</p><p>• Implement and monitor risk management and disaster recovery plans for facility operations.</p><p>• Maintain the premises in excellent condition by addressing maintenance and operational needs.</p><p>• Provide accurate reporting and updates on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).</p><p>• Collaborate on ad-hoc projects and initiatives to enhance operational efficiency.</p>
