IT Operations Manager in Ottawa, ON

IT Operations Manager Job Description

The IT operations manager plays a key role in ensuring the smooth and efficient day-to-day operation of IT systems within an organization. This role is responsible for overseeing the IT infrastructure, managing a team of IT professionals, and implementing processes to maintain a secure and reliable IT environment.

Typical IT operations manager duties:

Manage and oversee the daily operations of the IT department, including networks, servers, applications, and data storage.

Ensure the availability, performance, and security of IT systems to support core business functions.

Develop, implement, and enforce IT policies and procedures to maintain user compliance and optimal IT operations.

Monitor IT infrastructure performance and identify potential issues proactively.

Troubleshoot and resolve IT problems efficiently, minimizing downtime and disruptions.

Manage and prioritize IT service requests and incidents.

Manage IT budgets and resources efficiently.

Participate in disaster recovery planning and ensure business continuity in case of outages.

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Salary for IT Operations Manager in Ottawa, ON

106781 - 164318

25th percentile

106781

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

134168

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

164318

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Business Continuity Analyst

95726

110048

124871

Help Desk Tier 3

64823

76883

85425

Help Desk Tier 2

61054

66330

70099

Help Desk Tier 1

47989

57536

63818

Desktop Support Analyst

58541

67586

76631

Applications Support Specialist

52260

62813

75878

Mobile Device Support Analyst

53265

61054

78641

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