Desktop Support Analyst in Ottawa, ON

Desktop Support Analyst Job Description:

Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.

Extensive experience with desktop hardware, software applications, operating systems and network connectivity is required.

A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education.

Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

Typical Duties of a Desktop Support Analyst:

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades

Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

Analyzing and making recommendations for hardware and software standardization

Creating user accounts and managing access control based on company policies

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Windows OS

EO/IR systems

Microsoft

Upgrades

Workstations

Deskside Support

Workstatioin Support

Troubleshoot

Computer Hardware

Desktop Hardware

Salary for Desktop Support Analyst in Ottawa, ON

57788 - 75626

25th percentile

57788

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

66833

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

75626

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Help Desk Tier 3

64069

76129

84671

Help Desk Tier 2

55526

65576

69345

Help Desk Tier 1

47235

56783

62813

Applications Support Specialist

51758

62310

75124

Mobile Device Support Analyst

52260

60049

77385

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