Help Desk Tier 2 in Halifax, NS

Help Desk Tier 2 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 2 jobs typically require two to four years of work experience and may require a bachelor’s degree or a college diploma and additional, equivalent work experience in a help desk setting.

Typical Duties of a Help Desk Technician

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1

Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Halifax, NS

56801 - 65216

25th percentile

56801

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

61710

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

65216

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

99344

124823

152873

Business Continuity Analyst

89059

102383

116174

Help Desk Tier 3

60308

71528

79475

Help Desk Tier 1

44646

53529

59373

Desktop Support Analyst

54464

62879

71294

Applications Support Specialist

48620

58438

70593

Mobile Device Support Analyst

49555

56801

73164

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