Help Desk Tier 1 in Halifax, NS

Help Desk Tier 1 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 1, an entry-level position, normally requires less than two years of work experience and may require a college diploma.

Typical Duties of a Help Desk Technician

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems

Recognizing and escalating more difficult problems to Tier 2 support

Logging call activity

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Salary for Help Desk Tier 1 in Halifax, NS

44646 - 59373

25th percentile

44646

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

53529

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

59373

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

99344

124823

152873

Business Continuity Analyst

89059

102383

116174

Help Desk Tier 3

60308

71528

79475

Help Desk Tier 2

56801

61710

65216

Desktop Support Analyst

54464

62879

71294

Applications Support Specialist

48620

58438

70593

Mobile Device Support Analyst

49555

56801

73164

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