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Customer Service Specialist in Montreal, QC

Customer Service Specialist Job Description

Customer service specialists in Canada are responsible for providing exceptional customer support by addressing inquiries, resolving issues, and enhancing customer satisfaction. They are the primary point of contact for customers and play a crucial role in building and maintaining positive customer relationships.

Typical customer service specialist duties:

Respond to customer inquiries through various channels (phone, email, chat). Provide information about products or services. Resolve customer issues and complaints efficiently. Identify and troubleshoot customer problems. Escalate complex issues to relevant departments. Promote products or services to customers.

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Salary for Customer Service Specialist in Montreal, QC
53550 - 61965
25th percentile
53550
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
57630
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
61965
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Call Centre Manager 70635 81090 93840 Customer Service Manager 76500 86190 102510 Senior Call Centre Specialist 54825 60435 69360 Call Centre Specialist 43860 50745 57375 Senior Customer Service Specialist 59160 66555 72165

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