Customer Service Specialist in Montreal, QC

Customer Service Specialist Job Description

Customer service specialists in Canada are responsible for providing exceptional customer support by addressing inquiries, resolving issues, and enhancing customer satisfaction. They are the primary point of contact for customers and play a crucial role in building and maintaining positive customer relationships.

Typical customer service specialist duties:

Respond to customer inquiries through various channels (phone, email, chat).

Provide information about products or services.

Resolve customer issues and complaints efficiently.

Identify and troubleshoot customer problems.

Escalate complex issues to relevant departments.

Promote products or services to customers.

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Microsoft Excel

CRM

Spreadsheets

Salesforce Platform

SAP S/4HANA

Customer Service

Office Functions

Sales

Phone Presenc

Complaint Handling

Salary for Customer Service Specialist in Montreal, QC

52530 - 58650

25th percentile

52530

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

56355

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

58650

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

74970

84660

100470

Senior Customer Service Specialist

58140

63495

68850

Call Centre Manager

68595

78795

91035

Senior Call Centre Specialist

54060

59670

68595

Call Centre Specialist

43095

49725

56355

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