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Customer Service Manager in Montreal, QC

Customer Service Manager Job Description

The customer service manager is responsible for overseeing and improving customer service operations within an organization. This role involves leading a team of customer service representatives, developing customer service strategies, and ensuring customer satisfaction.

Typical customer service manager job duties:

Recruits, hires, trains, and develops customer service representatives. Develops and implements customer service strategies and initiatives. Measures and analyzes customer satisfaction metrics. Implements new technologies and tools to enhance efficiency. Monitors customer service quality through quality assurance programs.

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Salary for Customer Service Manager in Montreal, QC
76500 - 102510
25th percentile
76500
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
86190
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
102510
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Call Centre Manager 70635 81090 93840 Senior Call Centre Specialist 54825 60435 69360 Call Centre Specialist 43860 50745 57375 Senior Customer Service Specialist 59160 66555 72165 Customer Service Specialist 53550 57630 61965

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