Customer Service Specialist in Kitchener Waterloo, ON
Customer Service Specialist Job Description
Customer service specialists in Canada are responsible for providing exceptional customer support by addressing inquiries, resolving issues, and enhancing customer satisfaction. They are the primary point of contact for customers and play a crucial role in building and maintaining positive customer relationships.
Typical customer service specialist duties:
Respond to customer inquiries through various channels (phone, email, chat).Provide information about products or services.Resolve customer issues and complaints efficiently.Identify and troubleshoot customer problems.Escalate complex issues to relevant departments.Promote products or services to customers.
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Salary for Customer Service Specialist in Kitchener Waterloo, ON
52500 -
60750
25th percentile
52500
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
56500
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
60750
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
