Call Centre Specialist in Kitchener Waterloo, ON

Call Centre Specialist Job Description

Call centre specialists in Canada provide customer support through inbound and outbound calls. They handle customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication and problem-solving skills.

Typical call centre specialist duties:

Answer inbound calls from customers in a timely and professional manner.

Provide information about products or services.

Resolve customer inquiries and complaints.

Accurately record customer information and interactions in the CRM system.

Adhere to call centre quality standards and guidelines.

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Salary for Call Centre Specialist in Kitchener Waterloo, ON

43000 - 56250

25th percentile

43000

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

49750

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

56250

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Call Centre Manager

69250

79500

92000

Customer Service Manager

75000

84500

100500

Senior Call Centre Specialist

53750

59250

68000

Senior Customer Service Specialist

58000

65250

70750

Customer Service Specialist

52500

56500

60750

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