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Customer Service Manager in St. John's, NL

Customer Service Manager Job Description

The customer service manager is responsible for overseeing and improving customer service operations within an organization. This role involves leading a team of customer service representatives, developing customer service strategies, and ensuring customer satisfaction.

Typical customer service manager job duties:

Recruits, hires, trains, and develops customer service representatives. Develops and implements customer service strategies and initiatives. Measures and analyzes customer satisfaction metrics. Implements new technologies and tools to enhance efficiency. Monitors customer service quality through quality assurance programs.

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Salary for Customer Service Manager in St. John's, NL
70575 - 94571
25th percentile
70575
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
79515
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
94571
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Call Centre Manager 65164 74810 86572 Senior Call Centre Specialist 50579 55754 63988 Call Centre Specialist 40463 46815 52931 Senior Customer Service Specialist 54578 61400 66576 Customer Service Specialist 49403 53167 57166

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