Call Centre Specialist in St. John's, NL

Call Centre Specialist Job Description

Call centre specialists in Canada provide customer support through inbound and outbound calls. They handle customer inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication and problem-solving skills.

Typical call centre specialist duties:

Answer inbound calls from customers in a timely and professional manner.

Provide information about products or services.

Resolve customer inquiries and complaints.

Accurately record customer information and interactions in the CRM system.

Adhere to call centre quality standards and guidelines.

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Salary for Call Centre Specialist in St. John's, NL

40463 - 52931

25th percentile

40463

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

46815

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

52931

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Call Centre Manager

65164

74810

86572

Customer Service Manager

70575

79515

94571

Senior Call Centre Specialist

50579

55754

63988

Senior Customer Service Specialist

54578

61400

66576

Customer Service Specialist

49403

53167

57166

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