Conversations about employee survey results at the team level are the biggest driver of an effective employee listening strategy.
Team conversations about survey results build employees’ confidence in the survey process — they see their feedback is received and truly considered, and they have an opportunity to be a part of the solution.
“When we complete a survey, we generate reports for every manager who has at least five employees who participated. And we make sure managers are equipped with resources to share the results with their team and facilitate a conversation to better understand what is working well and what support employees need,” says Ann Adams, manager, employee listening.
These conversations are designed to be safe spaces for transparent discussions that strengthen the team, identify barriers and support high performance. Teams are encouraged to identify a single area for action, set goals and discuss progress in regularly scheduled team meetings.