3 results for Product Support Specialist in Youngstown, OH

Manufacturing Customer Support

Struthers, OH
onsite
Temporary
16.625 - 19.25 USD / Hourly
We are looking for a dedicated Manufacturing Customer Support specialist to join our team in Struthers, Ohio. In this role, you will serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues efficiently. This is a long-term contract position within the metal fabrication industry, offering an opportunity to utilize strong communication skills and manufacturing knowledge to ensure exceptional customer satisfaction. Responsibilities: • Respond promptly to customer inquiries and provide accurate information regarding products and services. • Process customer orders efficiently while ensuring accuracy and compliance with company policies. • Address and resolve customer issues, complaints, or concerns with attention to detail. • Coordinate with internal teams to meet customer needs and deadlines effectively. • Maintain detailed records of customer interactions and order statuses using CRM software. • Enforce company policies and the basic labor agreement consistently during customer interactions. • Adapt to shifting priorities and ensure smooth communication between customers and internal departments. • Provide proactive support and build strong relationships with customers to enhance satisfaction. • Utilize technical knowledge of manufacturing processes, particularly within the aluminum extrusion industry, to assist customers. • Monitor and follow up on order progress to ensure timely delivery and resolution of any issues.
2026-03-04T00:00:00Z

Support Engineer 4

Coraopolis, PA
onsite
Temporary
48 - 52 USD / Hourly
We are looking for an experienced Support Engineer 4 to join our team in Moon Township, Pennsylvania. In this role, you will focus on ensuring operational efficiency by troubleshooting and resolving issues related to material handling systems, electrical automation, and controls. This is a long-term contract position that requires strong technical expertise and the ability to manage complex, multidisciplinary challenges while collaborating with various teams and stakeholders. Responsibilities: • Diagnose and troubleshoot issues in conveyor control systems and automation platforms, including programmable logic controllers (PLCs). • Review system schematics and specifications to identify and resolve complex malfunctions using specialized software and testing tools. • Coordinate with subject matter experts, vendors, and cross-functional teams to address and resolve multi-disciplinary problems. • Ensure material handling systems remain operational to maximize efficiency and meet customer service expectations. • Manage vendor relationships and oversee adherence to contractual commitments while leading project initiatives. • Communicate effectively with field teams, business units, and all levels of management to ensure smooth operation and timely resolution of technical issues. • Utilize advanced knowledge of integrated IT systems and ownership groups to support troubleshooting and system optimization. • Implement solutions to improve equipment availability and operational processes, enhancing overall productivity. • Apply project management skills to oversee technical projects and ensure successful completion. • Maintain adaptability in a dynamic environment, balancing responsibilities across multiple disciplines.
2026-02-06T00:00:00Z

Help Desk Technician

North Canton, OH
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Technician to join our team on a contract basis in North Canton, Ohio. This position will provide essential IT support to ensure smooth operations during a staffing need. The role will be for approximately 30-60 days and offers a great opportunity to work in a dynamic environment. Responsibilities: • Provide technical assistance and troubleshoot issues related to Windows 10 operating systems. • Manage user accounts and permissions within Active Directory. • Respond to and resolve service desk tickets in a timely manner. • Utilize Microsoft Intune to assist with device management and security. • Perform basic troubleshooting of hardware, software, and network issues. • Document solutions and maintain accurate records of all support activities. • Communicate effectively with team members and end-users to understand and address their IT concerns. • Ensure compliance with company IT policies and procedures while providing support. • Assist in maintaining smooth IT operations during staffing transitions.
2026-03-05T00:00:00Z