We are looking for a skilled Desktop Support Analyst to join our team in Twinsburg, Ohio. In this long-term contract position, you will play a crucial role in providing technical support to sales teams and internal operations, ensuring smooth functionality of demo equipment and IT systems. This role offers an exciting opportunity to work hands-on with hardware, assist in live demo setups, and collaborate with a dynamic technical team.<br><br>Responsibilities:<br>• Configure and deploy demo workstations, hardware, and associated peripherals.<br>• Diagnose and resolve issues related to video cards and workstation performance.<br>• Establish and maintain connections between systems and internal networks.<br>• Provide support for VMware environments and internal server setups.<br>• Assist with specialized environments relevant to organizational needs.<br>• Deliver technical assistance to sales teams during live demonstrations.<br>• Organize and oversee the shipping and receiving of demo equipment.<br>• Travel up to 25% to support trade shows and other events.<br>• Work independently while contributing to a collaborative technical team.<br>• Ensure systems are fully operational and ready for peak usage periods.
We are looking for an experienced Support Engineer 4 to join our team in Moon Township, Pennsylvania. In this role, you will focus on ensuring operational efficiency by troubleshooting and resolving issues related to material handling systems, electrical automation, and controls. This is a long-term contract position that requires strong technical expertise and the ability to manage complex, multidisciplinary challenges while collaborating with various teams and stakeholders.<br><br>Responsibilities:<br>• Diagnose and troubleshoot issues in conveyor control systems and automation platforms, including programmable logic controllers (PLCs).<br>• Review system schematics and specifications to identify and resolve complex malfunctions using specialized software and testing tools.<br>• Coordinate with subject matter experts, vendors, and cross-functional teams to address and resolve multi-disciplinary problems.<br>• Ensure material handling systems remain operational to maximize efficiency and meet customer service expectations.<br>• Manage vendor relationships and oversee adherence to contractual commitments while leading project initiatives.<br>• Communicate effectively with field teams, business units, and all levels of management to ensure smooth operation and timely resolution of technical issues.<br>• Utilize advanced knowledge of integrated IT systems and ownership groups to support troubleshooting and system optimization.<br>• Implement solutions to improve equipment availability and operational processes, enhancing overall productivity.<br>• Apply project management skills to oversee technical projects and ensure successful completion.<br>• Maintain adaptability in a dynamic environment, balancing responsibilities across multiple disciplines.
