Our client is seeking a proactive and detail-oriented Administrative Assistant to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to permanent, fully remote (candidate has to be local to Pittsburgh as hiring manager resides in Pittsburgh.) Pay is $23-$25, depending on experience. <br> Key Responsibilities: • Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues. • Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction. • Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise. • Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships. • Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights. <br> Company Offers: • Fully remote work flexibility (based in locally in the Pittsburgh area) • Competitive salary and benefits package • Opportunities for detail oriented growth and development with a growing organization
We are looking for a dedicated Customer Service Representative to join our team in West Middlesex, Pennsylvania. In this long-term contract position, you will play a vital role in ensuring customer satisfaction by addressing inquiries, managing orders, and providing accurate pricing information. This opportunity is ideal for individuals who thrive in a fast-paced environment and are committed to delivering exceptional service.<br><br>Responsibilities:<br>• Respond to inbound calls promptly and professionally, addressing customer inquiries and concerns.<br>• Process and manage customer orders, ensuring accuracy and timely entry into the system.<br>• Provide detailed pricing information and generate price quotes based on customer requirements.<br>• Collaborate with internal teams to resolve issues and maintain smooth order processing.<br>• Maintain accurate records of customer interactions and transactions in the database.<br>• Monitor and follow up on customer requests to ensure resolution and satisfaction.<br>• Support sales efforts by offering product details and assistance with pricing inquiries.<br>• Identify opportunities for improving customer service processes and contribute to team efficiency.<br>• Uphold company standards by delivering high-quality service and maintaining professionalism.<br>• Assist with general administrative tasks as needed to support the customer service team.
<p>Our team is seeking a dedicated Customer Service Representative for a long-term contract opportunity in North Canton, Ohio. In this role, you will be a key driver of exceptional customer experiences and efficient shipping operations, handling both domestic and international logistics. If you are detail-oriented, communicate effectively, and possess strong organizational skills, we encourage you to apply.</p><p><strong>Responsibilities:</strong></p><ul><li>Prepare, process, and monitor domestic and international shipments to ensure on-time delivery.</li><li>Coordinate with shipping carriers, freight forwarders, and customs brokers to facilitate logistics operations.</li><li>Generate shipping labels, commercial invoices, and customs documentation in compliance with regulations.</li><li>Track shipments and resolve delivery issues promptly, minimizing operational disruptions.</li><li>Maintain current shipping logs and ensure adherence to international shipping standards.</li><li>Support inventory management efforts for incoming and outgoing shipments.</li><li>Provide customers with timely updates on orders, product information, and resolutions to service-related concerns.</li><li>Process orders, quotes, returns, and warranty claims accurately and efficiently.</li><li>Document customer interactions to support service improvement initiatives.</li><li>Collaborate with internal teams to ensure seamless follow-up and customer satisfaction.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in West Middlesex, Pennsylvania. In this role, you will serve as a vital link between our company and customers, ensuring exceptional service and efficient communication. This is a long-term contract position within the manufacturing industry, offering a stable opportunity to contribute to a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to incoming customer inquiries via phone and email.<br>• Accurately enter customer orders into the system while adhering to company guidelines.<br>• Provide detailed pricing information and create price quotes based on customer needs.<br>• Address and resolve customer concerns by coordinating with internal teams.<br>• Maintain thorough and organized records of customer interactions and transactions.<br>• Assist customers with product information and availability inquiries.<br>• Ensure all data entered into the system is accurate and up-to-date.<br>• Collaborate with team members to streamline processes and improve customer satisfaction.<br>• Stay informed about company products and services to provide knowledgeable assistance.
<p>We are seeking an experienced Customer Service Representative to join our team on a contract basis in Hudson, Ohio. The ideal candidate demonstrates outstanding communication skills and excels in managing customer interactions across multiple channels. If you thrive in fast-paced settings and are committed to delivering exceptional service, we want to hear from you.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone and email, providing prompt and accurate resolutions to ensure customer satisfaction.</li><li>Process orders with attention to detail and accuracy within the company’s order entry system.</li><li>Handle both inbound and outbound calls, addressing customer concerns and delivering information in a professional manner.</li><li>Maintain thorough customer records and track communications within the CRM system.</li><li>Collaborate with team members to achieve service objectives and meet project deadlines.</li><li>Troubleshoot issues and provide solutions to customers, escalating as needed to ensure optimal outcomes.</li><li>Participate in video interviews and onboarding processes as part of the hiring requirements.</li><li>Adapt to a flexible schedule, including in-office work three days per week.</li><li>Follow all company policies and procedures to maintain consistency and compliance.</li></ul>
We are looking for a dedicated and personable Customer Service Representative to join our team in Hermitage, Pennsylvania. In this role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting banking products and services. This is a long-term contract position offering the opportunity to thrive in the financial services industry.<br><br>Responsibilities:<br>• Respond to a high volume of inbound calls, providing timely and attentive assistance to customers.<br>• Support customers with tasks such as opening new accounts, updating account information, and resolving concerns.<br>• Deliver accurate and detailed information about banking products and services.<br>• Record customer interactions and transactions thoroughly in the system to maintain accurate records.<br>• Work collaboratively with team members to ensure a seamless and efficient customer experience.<br>• Analyze customer needs and recommend suitable banking solutions.<br>• Handle sensitive customer information responsibly and in compliance with banking regulations.<br>• Stay informed about banking products, services, and procedures to provide up-to-date assistance.
We are looking for an organized and detail-oriented Front Desk Coordinator to join our team in Beachwood, Ohio. This is a contract position lasting for two months, offering an excellent opportunity to contribute to a dynamic environment. The ideal candidate will provide outstanding customer service while managing front desk operations and supporting office activities.<br><br>Responsibilities:<br>• Serve as the primary receptionist, welcoming visitors and ensuring a positive first impression.<br>• Manage daily operations of the center, including coordinating meeting room setups and maintaining cleanliness.<br>• Assist with general administrative tasks, such as scheduling, document preparation, and correspondence.<br>• Support the office manager by handling delegated tasks and responsibilities.<br>• Utilize Microsoft Office Suite, including Excel and PowerPoint, to complete various projects and reports.<br>• Ensure meeting rooms are clean and organized, including light housekeeping and furniture arrangements.<br>• Address visitor inquiries and provide accurate information about the center's services.<br>• Maintain a detail-oriented approach and adhere to the business dress code.<br>• Collaborate with team members to ensure smooth daily operations.<br>• Handle additional duties as assigned to support the overall effectiveness of the center.
We are looking for a dedicated Manufacturing Customer Support specialist to join our team in Struthers, Ohio. In this role, you will serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues efficiently. This is a long-term contract position within the metal fabrication industry, offering an opportunity to utilize strong communication skills and manufacturing knowledge to ensure exceptional customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and provide accurate information regarding products and services.<br>• Process customer orders efficiently while ensuring accuracy and compliance with company policies.<br>• Address and resolve customer issues, complaints, or concerns with attention to detail.<br>• Coordinate with internal teams to meet customer needs and deadlines effectively.<br>• Maintain detailed records of customer interactions and order statuses using CRM software.<br>• Enforce company policies and the basic labor agreement consistently during customer interactions.<br>• Adapt to shifting priorities and ensure smooth communication between customers and internal departments.<br>• Provide proactive support and build strong relationships with customers to enhance satisfaction.<br>• Utilize technical knowledge of manufacturing processes, particularly within the aluminum extrusion industry, to assist customers.<br>• Monitor and follow up on order progress to ensure timely delivery and resolution of any issues.
We are looking for a detail-oriented and approachable Receptionist to join our team in Youngstown, Ohio. This role is essential for ensuring exceptional customer service and efficient administrative support within our non-profit organization. As a long-term contract position, you will play a critical role in assisting customers, managing documentation, and maintaining confidentiality in all interactions.<br><br>Responsibilities:<br>• Welcome and assist walk-in and scheduled customers, delivering outstanding customer service.<br>• Conduct interviews with clients to gather household information and verify required documentation.<br>• Review, copy, and manage customer-provided documents to ensure accuracy and completeness.<br>• Support clients by printing missing or previously submitted documents as needed.<br>• Acquire and demonstrate comprehensive knowledge of available programs to effectively assist customers.<br>• Organize and maintain files, ensuring incomplete applications are handled promptly and securely stored at the end of each workday.<br>• Access and retrieve utility bills from online portals to support customer documentation.<br>• Uphold strict confidentiality regarding customer information and records.<br>• Attend training sessions to enhance program knowledge and stay updated on organizational processes.<br>• Follow instructions and directives provided by departmental supervisors and complete additional assigned duties.
We are looking for a detail-oriented Medical Billing Specialist to join our team in Boardman, Ohio. This Contract to permanent position requires expertise in managing insurance claims, including Medicaid and CareSource, while ensuring accuracy and efficiency in billing processes. The ideal candidate will bring strong organizational skills, a customer-focused approach, and the ability to work collaboratively in a healthcare environment.<br><br>Responsibilities:<br>• Prepare and submit medical claims accurately to insurance providers, including Medicaid and CareSource.<br>• Investigate and resolve unpaid or denied claims by communicating effectively with insurance companies.<br>• Review patient bills for completeness and correctness, obtaining additional information when necessary.<br>• Ensure compliance with healthcare regulations and maintain patient confidentiality at all times.<br>• Collaborate with healthcare professionals and insurance representatives to secure timely reimbursements.<br>• Process payments and adjustments in billing systems with precision.<br>• Address inquiries from patients and insurance providers promptly and professionally.<br>• Maintain organized records of billing activities and follow established protocols.
We are looking for a Front Desk Administrative Assistant / Receptionist to join our team on a contract basis in Woodmere, Ohio. This role requires a detail-oriented and welcoming individual who can manage front desk operations efficiently while providing administrative support to ensure smooth day-to-day activities. The ideal candidate will be detail-oriented, organized, and skilled in handling multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Welcome and direct visitors, employees, and vendors with a friendly and attentive demeanor.<br>• Ensure the front desk area is well-maintained and presents a neat and orderly appearance.<br>• Handle incoming and outgoing mail, packages, and deliveries, ensuring timely distribution.<br>• Perform general administrative tasks, including scheduling appointments, maintaining files, and completing data entry.<br>• Coordinate meeting room bookings and manage office supplies inventory to meet operational needs.<br>• Organize and oversee weekly orders for breakfast, lunch, and snacks, ensuring proper delivery and setup.<br>• Answer inbound calls, address inquiries, and redirect calls to appropriate departments as needed.<br>• Provide assistance in maintaining administrative records and supporting office functions.<br>• Collaborate with team members to address any additional administrative needs.
We are looking for an experienced Accounts Payable specialist to join our team in Bedford Heights, Ohio. In this contract-to-permanent role, you will oversee high-volume invoice processing and ensure accuracy in handling supplier shipments. This position offers an opportunity to contribute directly to the success of a major customer while leveraging your expertise in accounts payable.<br><br>Responsibilities:<br>• Process large volumes of supplier invoices with precision, ensuring timely and accurate payments.<br>• Manage drop shipment procedures, including coordinating with suppliers and verifying order details.<br>• Support the operations of our largest customer by maintaining efficient workflows and resolving discrepancies.<br>• Utilize Excel to organize and analyze financial data, improving overall efficiency.<br>• Follow a structured five-step process for handling supplier shipments and related documentation.<br>• Collaborate with internal teams to approve invoices and maintain compliance with company policies.<br>• Address and resolve accounts payable issues, ensuring smooth day-to-day operations.<br>• Maintain detailed records and documentation for audit purposes.<br>• Provide support in streamlining accounts payable processes and identifying areas for improvement.<br>• Ensure adherence to all financial regulations and reporting standards.
We are looking for a dedicated and organized Receptionist to join our team in Boardman, Ohio. This is a long-term contract position offering the opportunity to grow from part-time to permanent employment. The ideal candidate will play a key role in managing front office operations while ensuring smooth communication and efficient handling of administrative tasks.<br><br>Responsibilities:<br>• Manage the reception area by answering and directing inbound calls using a multi-line phone system.<br>• Handle incoming mail by sorting and organizing large volumes efficiently.<br>• Perform document scanning tasks to ensure accurate digital records.<br>• Enter data into systems with precision and attention to detail.<br>• Provide excellent communication and customer service to visitors and callers.<br>• Maintain professionalism while managing switchboard operations for up to 10 phone lines.<br>• Assist with general administrative duties as required to support office operations.
