We are looking for a skilled Desktop Support Analyst to join our team in Maywood, Illinois. In this long-term contract position, you will play a vital role in ensuring the efficiency and functionality of IT systems for a non-profit organization. Your expertise will be crucial in providing technical support, troubleshooting issues, and maintaining hardware and software to meet organizational needs.<br><br>Responsibilities:<br>• Reset passwords and address user access concerns to ensure smooth system functionality.<br>• Diagnose and resolve technical issues related to hardware and software in a timely manner.<br>• Collaborate with the Impact IT Team to support system-related tasks and organizational projects.<br>• Set up and configure equipment such as projectors, computers, and other technology for meetings and presentations.<br>• Develop, edit, and manage PowerPoint presentations for team briefings and stakeholder meetings.<br>• Monitor and optimize system performance to ensure hardware and software run efficiently.<br>• Provide support for virtual and physical meeting setups, catering to both internal teams and external stakeholders.<br>• Offer occasional on-call support during night shifts to address urgent IT needs.<br>• Maintain and update IT documentation, including system configurations, troubleshooting guides, and meeting setup instructions.<br>• Adhere to government security standards and protocols in all IT operations.
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a contract basis in Montgomery, Illinois. This role involves providing technical assistance to both warehouse and office users, ensuring seamless IT operations. The ideal candidate will have a strong background in user support across various levels and expertise in hardware, networking, and software troubleshooting.<br><br>Responsibilities:<br>• Deliver technical support for employees in both office and warehouse settings, addressing hardware, software, and network-related issues.<br>• Respond promptly to user IT requests, logging and managing them through the ticketing system.<br>• Configure and troubleshoot Windows 10/11 laptops, desktops, mobile devices, printers, and network devices.<br>• Administer and resolve basic issues with Microsoft 365, ensuring smooth functionality.<br>• Order and set up IT equipment for end users, maintaining accurate inventory records.<br>• Create and update technical documentation to assist users and improve IT processes.<br>• Promote cyber security best practices among users, ensuring adherence to company policies.<br>• Provide expertise in warehouse systems, including packing, labeling, and printing equipment.<br>• Collaborate with team members to resolve complex IT issues and improve system performance.<br>• Support additional technologies such as Axis Camera Station, EnGenius WiFi access points, and Synology systems when needed.
We are looking for a skilled .NET Developer to join our team on a contract basis in Lombard, Illinois. In this role, you will leverage your expertise in VB.NET and SharePoint to design, develop, and support both web-based and Windows applications powered by Microsoft SQL Server databases. This position is ideal for someone who thrives in a dynamic environment and is ready to make an immediate impact.<br><br>Responsibilities:<br>• Develop and maintain web applications and Windows-based solutions using VB.NET and the .NET Framework.<br>• Create, maintain, and support applications hosted on SharePoint, ensuring seamless functionality.<br>• Write and optimize SQL queries to support database-driven applications.<br>• Collaborate with cross-functional teams to design and implement software solutions that meet business needs.<br>• Troubleshoot and resolve issues in existing applications to ensure their reliability and performance.<br>• Consume and create web services using technologies such as WCF and REST.<br>• Conduct regular maintenance and updates for backend SharePoint environments.<br>• Implement enhancements and features to improve user experience and application performance.<br>• Utilize C# as needed to support development tasks.<br>• Ensure code quality and adhere to best practices throughout the development lifecycle.