We are looking for a dedicated Customer Experience Specialist to join our team in Houston, Texas. In this role, you will be responsible for ensuring exceptional service delivery and fostering strong relationships with clients. You will collaborate across departments to address customer needs and provide tailored solutions. This is a long-term contract position offering an exciting opportunity to contribute to client satisfaction and operational excellence.<br><br>Responsibilities:<br>• Educate clients on company policies, processes, and online services to ensure seamless navigation and understanding.<br>• Respond promptly to inquiries regarding coverage, billing, underwriting, and other aspects of benefit plans.<br>• Collaborate with internal teams specializing in billing, claims, and underwriting to resolve client issues efficiently.<br>• Maintain comprehensive knowledge of service activities to provide accurate and detailed updates to clients.<br>• Identify and address internal process or technology issues impacting customer satisfaction, proposing and implementing solutions.<br>• Participate in organizational projects and committees aimed at enhancing service efficiency and knowledge sharing.<br>• Ensure accurate data entry for new producer setups in internal systems to facilitate smooth onboarding.<br>• Represent the company professionally while building and maintaining strong relationships with clients.<br>• Assist in the planning and prioritization of customer queries to uphold responsiveness commitments.
<p>We are looking for an experienced Customer Service Representative to join our team in Houston, TX. This long-term contract position requires a detail-oriented individual with strong communication and organizational skills to manage a variety of customer-focused tasks and logistics operations. The ideal candidate will have extensive experience in customer service and be committed to delivering high-quality support that drives satisfaction and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer support through effective communication and problem-solving.</p><p>• Manage and coordinate logistics operations to ensure smooth processes and timely resolutions.</p><p>• Address customer inquiries and complaints while maintaining a positive and detail-oriented demeanor.</p><p>• Collaborate with internal teams to streamline procedures and enhance customer satisfaction.</p><p>• Conduct research to resolve issues related to billing, claims, and revenue accounting.</p><p>• Oversee hiring and onboarding processes for new team members, ensuring adherence to company policies.</p><p>• Monitor customer feedback and implement strategies to improve service and public relations.</p><p>• Utilize CRM tools to track and manage customer interactions and maintain accurate records.</p><p>• Coordinate with suppliers and business units to optimize workflows and address concerns.</p><p>• Handle risk management and expense account procedures in compliance with company standards.</p>
<p>We are looking for a skilled and dedicated Customer Service Representative to join our team in Houston, Texas. In this long-term contract role, you will play a key part in supporting logistics operations and ensuring the highest level of customer satisfaction. If you excel in managing processes, coordinating resources, and fostering positive relationships, this opportunity is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and maintaining client satisfaction.</p><p>• Coordinate logistics processes, ensuring smooth communication between suppliers, customers, and internal teams.</p><p>• Oversee billing functions and revenue accounting tasks to guarantee accuracy and compliance.</p><p>• Conduct research to identify solutions and improve business operations.</p><p>• Train and onboard new team members, ensuring they are well-versed in company policies and procedures.</p><p>• Manage claim administration and risk management activities to minimize disruptions.</p><p>• Collaborate with business units to align operations with organizational goals.</p><p>• Handle public relations efforts to enhance the company’s reputation and client relationships.</p><p>• Monitor and evaluate staffing needs, ensuring adequate resources are available to meet demands.</p><p>• Support commission and expense account functions to maintain financial efficiency.</p>
We are looking for a dedicated Customer Service Representative to join our team in Houston, Texas. In this Contract to permanent position, you will play a key role in providing exceptional service by addressing customer inquiries, managing communications, and ensuring smooth operations. This role is ideal for someone who thrives in a fast-paced environment and enjoys problem-solving to meet customer needs.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and provide helpful solutions to customer inquiries.<br>• Manage both inbound and outbound calls with attention to detail and efficiency.<br>• Handle email correspondence to address customer concerns and provide timely updates.<br>• Process data entry tasks accurately, ensuring all customer information is properly documented.<br>• Utilize Microsoft Excel and Word to maintain records and create reports as needed.<br>• Schedule appointments and coordinate with relevant teams to ensure seamless customer experiences.<br>• Enter and manage orders efficiently while adhering to company protocols.<br>• Maintain a positive and attentive demeanor in all customer interactions.<br>• Collaborate with team members to improve processes and enhance customer satisfaction.
<p>The IT Compliance Administrator will be responsible for supporting the processes, methods, practices, and controls required to plan, manage, and execute IT supported tools and applications. This is a business facing role that helps managing the portfolio of projects identified to optimize business processes through technology solutions.</p><p><br></p><p>This position will report to the Senior IT Compliance Manager. </p><p><br></p><p>Detailed Description:</p><p>• Assist the Sr. IT Compliance Manager in the governance of IT, including the Executive IT Steering Committee to ensure prioritization and funding of technology and automation strategies that align to and support the Company's business strategies.</p><p>• Assist in developing and monitoring the IT operational and capital project budgets, help identify changes in the business environment that affect budgets and recommend corrective actions.</p><p>• Review, monitor, and audit IT projects and change management standards and processes, encompassing common system development lifecycle methods.</p><p>• Facilitate communication between IT and business units, including but not limited to business analysis, coordination and development of project business cases, charters resource allocations, project inter-dependence, project QA, and project status reporting.</p><p>• Maintain and regularly update the portfolio of IT projects and initiatives.</p><p>• Support the review, coordination, and implementation of ITs compliance requirements, including the facilitation of ITs annual risk assessment and mitigating activities, SOX/ITGC controls, policies, standards and procedures, and related documentation.</p><p>• Provide guidance to IT and business units on upcoming initiatives to ensure proper consideration and inclusion of compliance activities to meet requirements.</p><p>• Work with Internal/External Audit teams, IT, and business units to manage annual SOX compliance and similar processes.</p><p>• Promote a diverse and inclusive work environment where employees of all backgrounds feel included, and their contributions are valued.</p><p>• Perform other duties as necessary. </p><p><br></p><p>Job Requirements</p><p>• Excellent interpersonal and communication skills with the ability to develop and sustain effective working relationships with employees at all levels within the Company.</p><p>• Strong written/verbal communication, presentation, and interpersonal skills with the ability to establish effective rapport with all levels of employees and provide professional customer services.</p><p>• Ability to clearly communicate business and technology direction to various levels of management and stakeholders. </p><p>• Demonstrate experience supporting management activities through all levels of the Company.</p><p>• Strong organizational, coordination, and basic program/project support skills, including planning, tracking, and follow-through, with the ability to rapidly assess risk and escalate or help resolve issues.</p><p>• Ability to work in a time sensitive, high visibility role while maintaining a calm and professional demeanor when faced with adversity.</p><p>• Demonstrate ability to work proactively and independently with minimal supervision, while also collaborating effectively in a team environment.</p><p>• Must be available to travel as needed (within and outside of Houston area).</p><p><br></p><p><br></p>
We are seeking an experienced Accounts Payable Specialist to join our team in Houston, Texas. This position involves managing high-volume, full-cycle accounts payable processes while ensuring accuracy and compliance with company policies. As part of a long-term contract, you will play a vital role in maintaining vendor relationships and supporting various accounting activities.<br><br>Responsibilities:<br>• Review invoices to ensure proper purchase order matching, accurate coding, and valid authorization.<br>• Process vendor and inter-company accounts payable invoices with precision and efficiency.<br>• Schedule and generate vendor payments, including checks and wires, adhering to business calendars and handling emergency payments as needed.<br>• Address vendor payment inquiries promptly and with attention to detail, including reconciling vendor statements.<br>• Create and maintain both digital and physical vendor files to support organizational needs.<br>• Compile and organize 1099 information to meet all filing requirements.<br>• Provide assistance to the accounting team and collaborate with other departments as necessary.<br>• Uphold company policies and procedures, ensuring compliance by field office personnel.<br>• Support continuous improvement initiatives, including safety programs and quality management systems.<br>• Execute tasks in an organized and efficient manner, maintaining a clean and meticulous workspace.
<p>Our client is seeking an experienced <strong>Accounts Receivable / Collections Specialist</strong> to support a fast-paced accounting team on a contract basis. This role is an <strong>immediate need</strong> and is ideal for someone who can hit the ground running with collections, customer portals, and Excel reporting.</p><p><br></p><p>This is a <strong>3–6 month contract</strong> with the possibility of extension or conversion, though long-term employment is not guaranteed.</p><p><br></p><p>Schedule</p><ul><li>On-site, Monday–Friday</li><li>Core hours: 8:00 AM – 5:00 PM</li><li>Flexible start time between 7:30–8:30 AM</li></ul><p>Key Responsibilities</p><ul><li>Manage high-volume <strong>accounts receivable and collections</strong> activity</li><li>Follow up with customers on outstanding balances via phone, email, and portals</li><li>Work within <strong>customer billing and collections portals</strong> (Ariba, OpenInvoice, or similar)</li><li>Track open AR items, collection status, and follow-ups using Excel spreadsheets</li><li>Research discrepancies and resolve billing or payment issues</li><li>Collaborate with internal accounting and operations teams to ensure timely collections</li><li>Ramp quickly and operate independently with minimal oversight</li></ul><p><br></p>
<p>Our client has an immediate need for a detail-oriented Accounting Specialist to support Accounts Payable and Accounts Receivable functions. This is a part-time contract role working <strong>6 hours per week on Mondays from 9:00 AM to 4:00 PM</strong>. The position reports directly to leadership and requires someone who can work independently while maintaining strong accuracy and organization.</p><p><br></p><p>This is a hands-on role ideal for an accounting professional who enjoys managing both AP and AR responsibilities in a structured, consistent schedule.</p><p><br></p><p>Key Responsibilities</p><p><strong>Accounts Payable (AP):</strong></p><ul><li>Review, verify, and process vendor invoices</li><li>Ensure proper coding and approval of transactions</li><li>Prepare and schedule payments, including checks and EFTs</li><li>Maintain accurate vendor records and resolve discrepancies</li></ul><p><strong>Accounts Receivable (AR):</strong></p><ul><li>Generate and send customer invoices</li><li>Monitor accounts for outstanding balances</li><li>Follow up on non-payment and assist with collections communication</li><li>Process incoming payments and accurately record deposits</li></ul>
<p>Our client is seeking a professional and polished <strong>Receptionist</strong> to join their team immediately. This is a highly visible, front-facing role serving as the ambassador of the office. The ideal candidate will deliver a high-touch, VIP-level experience for visitors and executives while supporting daily office operations, meetings, and facilities needs.</p><p>This is a temp-to-hire opportunity with long-term potential. The schedule is fully in-office, Monday through Friday, 8:30 AM – 5:30 PM.</p><p><br></p><p>Key Responsibilities</p><ul><li>Greet and assist visitors, clients, and vendors; manage lobby traffic and incoming calls</li><li>Coordinate meeting logistics, conference room scheduling, and event support</li><li>Partner with IT to ensure conference room AV readiness</li><li>Sort and distribute mail; manage outgoing shipments and courier requests</li><li>Maintain office, kitchen, and conference room supplies and cleanliness</li><li>Perform light facilities support (stocking supplies, unloading dishwasher, general tidiness)</li><li>Coordinate daily employee lunches and assist with internal engagement events</li><li>Provide general administrative support and assist with ad hoc projects</li></ul><p><br></p>
We are looking for a bilingual Receptionist to join our team on a long-term contract basis in Houston, Texas. This role is ideal for someone who is detail oriented, thrives in a fast-paced environment, excels in customer service, and is organized in handling both reception and mail clerk duties. The position offers an opportunity to engage with clients, manage incoming communications, and contribute to the operational efficiency of the office.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and detail oriented environment.<br>• Manage incoming phone calls using a multi-line phone system, addressing inquiries and directing calls appropriately.<br>• Handle deliveries and process incoming mail with accuracy and efficiency.<br>• Answer customer questions and provide guidance on various topics, maintaining a high level of service.<br>• Provide coverage for the mail clerk during lunch breaks, ensuring seamless operations.<br>• Sort and organize mail, including electronic processing of payments such as cash and checks for tax assessments.<br>• Monitor and manage office inventory to ensure supplies are available as needed.<br>• Support administrative functions to maintain smooth office operations.
<p>Job Posting: Senior Payroll Manager (High-Volume, Multi-State/Union, Public Company)</p><p>Our client, a leading public company, is seeking an experienced Senior Payroll Manager to oversee payroll operations for a large, complex, and fast-paced environment. This role is ideal for a strategic leader who thrives in high-volume, multi-state, and unionized settings.</p><p><br></p><p>Key Responsibilities:</p><p>• Lead payroll operations for 7,000–10,000+ employees across multiple states (including California) and Canada, encompassing biweekly, weekly, and semi-monthly payrolls.</p><p>• Oversee a team of 4 Payroll Supervisors (each managing 5 specialists), providing mentorship, support, and career development.</p><p>• Ensure accurate, timely payroll processing for a diverse employee base (salaried, hourly, tipped, seasonal, union).</p><p>• Administer payroll for 100 union groups and manage complexity across 50 FEINs.</p><p>• Partner with HR and internal stakeholders to resolve payroll issues diplomatically, manage escalations, and foster a positive work environment.</p><p>• Implement and maintain procedures to ensure compliance with federal, state, local, and union requirements.</p><p>• Drive process improvements, leveraging ERP/payroll systems for optimal efficiency and accuracy.</p><p>• Step in to process payroll during peak periods or complex cycles.</p><p>• Collaborate cross-functionally, ensuring strong communication with Finance, HR, and other business units.</p><p><br></p><p>Required Qualifications:</p><p>• CPP certification (Certified Payroll Professional).</p><p>• Minimum 10 years payroll experience, with at least 5 years in a managerial role overseeing large teams.</p><p>• Expertise processing payroll for 10,000+ employees in a multi-state capacity, with mandatory California experience.</p><p>• Significant union payroll experience (processing for 100+ unions).</p><p>• Hands-on experience in public company payroll operations.</p><p>• Prior management of multiple FEINs.</p><p>• Strong HR background and proven success with de-escalating conflict and handling sensitive employee matters.</p><p>• Exceptional communication, leadership, and problem-solving skills.</p><p>• Major ERP/payroll system knowledge (e.g., ADP, Workday, SAP/Dayforce Ceridian).</p><p>• Customer service mindset; ability to address complex inquiries in a professional, solution-oriented manner.</p><p><br></p><p>Preferences:</p><p>• Canadian payroll experience is a plus. but not required.</p><p>Company Environment: Enjoy modern office spaces yet business casual dress code/environment and a collaborative, high-performance work culture.</p>
<p>We are in the process of recruiting a Benefits Support Analyst for our team located in Houston, Texas. The individual will be a pivotal team member with an emphasis on systems, Benefits knowledge will be instrumental in ensuring customer success. The role will involve translating clients’ needs into product specifications for software enhancements and acting as a subject matter expert in the Benefits functional area.</p><p><br></p><p>Responsibilities:</p><p>• Support customers throughout the complete project lifecycle, from sales to implementation and support.</p><p>• Address and resolve Benefit related support tickets in a timely and efficient manner.</p><p>• Act as a conduit for knowledge transfer, sharing insights on Benefits practices and processes with both clients and internal team members.</p><p>• Engage in user training preparation and delivery, ensuring a comprehensive understanding of our software for customers.</p><p>• Document and map customer business processes and third-party integrations, identifying areas for increased client satisfaction during the sales or implementation process.</p><p>• Undertake quality assurance tasks, testing tickets related to Benefits to ensure optimal functionality.</p><p>• Serve as a liaison between clients and our business, effectively communicating client needs regarding software functionality and performance.</p>
We are looking for a detail-oriented and customer-focused Receptionist to join our team in Houston, Texas. In this long-term contract position, you will play a vital role in ensuring smooth daily operations by managing front desk responsibilities, handling mail, and providing excellent service to clients. This role requires strong multitasking abilities and a commitment to maintaining an attentive and welcoming office environment.<br><br>Responsibilities:<br>• Greet visitors and clients with a friendly and attentive demeanor, ensuring a positive experience.<br>• Manage a multi-line phone system, answering inbound calls and directing them appropriately.<br>• Provide accurate information to callers and address inquiries effectively.<br>• Handle mail operations, including receiving deliveries, sorting mail, and covering mail clerk duties during breaks.<br>• Process financial transactions such as cash and checks electronically for tax assessments.<br>• Maintain office inventory, ensuring supplies are adequately stocked and organized.<br>• Assist with customer service tasks, ensuring client needs are met promptly and efficiently.<br>• Collaborate with team members to ensure smooth workflow and communication.<br>• Uphold the security and confidentiality of sensitive office and client information.
<p>We are looking for a skilled and detail-oriented Collections Specialist to join our team in Houston, Texas. This role is pivotal in managing accounts receivable processes, ensuring timely collections, and maintaining accurate financial records. As this is a Contract to permanent position, it offers an excellent opportunity to demonstrate your abilities and grow within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage the end-to-end collections accounts receivable process, including invoice creation.</p><p>• Utilize and navigate multiple customer portals to track payments and resolve issues efficiently.</p><p>• Follow up on disputes, ensuring timely resolution and excellent customer interaction.</p><p>• Post cash payments accurately and promptly, maintaining up-to-date records.</p><p>• Work collaboratively with the tax manager to handle sales and use tax certificates and upload data into the Vertex system.</p><p>• Handle a high volume of transactions, processing 1,500 to 2,000 invoices monthly.</p><p>• Serve as a proactive and self-motivated team member, taking initiative to meet organizational goals.</p><p>• Support external collections efforts while maintaining positive customer relationships.</p><p>• Ensure compliance with company policies and procedures throughout the collections process.</p>
<p>A company in Downtown Houston is looking for a Payroll Analyst to join their team on a contract to hire basis. This role is 100% onsite.</p><p><br></p><p>Responsibilities:</p><p>• Process bi-weekly payroll using PeopleSoft North American Payroll module with high attention to accuracy and compliance.</p><p>• Serve as the payroll subject matter expert for designated client accounts, ensuring timely resolution of issues.</p><p>• Conduct detailed audits to verify payroll data integrity and compliance with company policies and regulations.</p><p>• Collaborate with internal departments to resolve payroll discrepancies and ensure seamless communication.</p><p>• Collect, calculate, and input payroll data while maintaining accurate records.</p><p>• Export and review timesheets from the time and attendance system for payroll processing, addressing any discrepancies found.</p><p>• Ensure proper handling of additional pay components, including bonuses, garnishments, loans, and deductions.</p><p>• Manage payroll inbox inquiries and follow up with employees to provide excellent customer service.</p><p>• Assist in both internal and external audits related to payroll operations.</p><p>• Work collaboratively with team members to meet deadlines during critical payroll periods.</p>
We are looking for a highly skilled Network Engineer to join our team in Houston, Texas. In this role, you will act as a senior-level expert, overseeing the design, configuration, and management of enterprise network systems. You will play a crucial part in ensuring seamless operations, providing advanced support, and enhancing security across our organization's network infrastructure.<br><br>Responsibilities:<br>• Design, configure, and deploy network infrastructure including routers, switches, wireless systems, load balancers, and other network devices.<br>• Conduct thorough analysis of network issues and deliver high-level response management to resolve complex problems.<br>• Implement and maintain redundancy and high availability across enterprise connectivity to ensure uninterrupted operations.<br>• Lead efforts to secure network platforms by addressing vulnerabilities and managing patching cycles for hardware and software.<br>• Develop and enforce configuration standards while creating detailed support documentation.<br>• Perform failover testing and ensure changes to network configurations align with change management protocols.<br>• Collaborate with cross-functional teams and customers to develop solutions and troubleshoot network problems.<br>• Provide mentorship to entry level team members and act as the final escalation point for network-related issues.<br>• Manage procurement, implementation, and support of public and private circuits for remote and local networks.<br>• Utilize expert knowledge of firewalls, network segmentation, and monitoring tools to optimize network performance.
Our client is hiring a Receptionist / Administrative Assistant and is responsible for overseeing all activities at the front desk, providing a welcoming and professional point of contact for all visitors while delivering high-quality administrative support across departments. <br><br>Key Responsibilities:<br>Oversee the front desk and lobby to ensure an organized, friendly environment.<br>Greet and direct visitors, vendors, and contractors, maintaining appropriate documentation and access per security guidelines.<br>Manage incoming calls and distribute them appropriately.<br>Organize, file, and digitize various records and documents.<br>Support correspondence, schedule meetings, manage calendars, and assist with general administrative duties as assigned.<br>Coordinate onsite events, meetings, and lunches as needed.<br>Distribute incoming and outgoing mail and handle courier requests.<br>Maintain and restock office supplies and printer/copier stock.<br>Assist the Marketing Manager with all aspects of conference and event logistics, including:<br>Ordering and coordinating materials, collateral, and giveaway shipments for offsite events.<br>Arranging event locations, communicating with vendors, and managing shipping and return of event materials.<br>Ensuring deadlines and requirements for all shipping and event logistics are met proactively.<br>Supporting the creation and distribution of presentation materials.<br>Organizing returned event items for storage.<br>Provide administrative support across departments as needed.<br>Promote and uphold our commitment to Environmental, Health, Safety, and Security standards.<br>Complete additional duties as assigned by management.<br><br>Qualifications:<br>High School diploma or equivalent required.<br>Minimum of three years of administrative support experience.<br>Strong organizational and communication skills.<br>Proficiency in Microsoft Word; experience with PowerPoint and Excel preferred.<br>Positive, customer-focused attitude.
<p>We are looking for a talented Associate to join a well-established law firm in Houston, Texas. The ideal candidate will bring expertise in transactions and mergers & acquisitions (M& A), with a proven ability to provide strategic legal counsel to clients across various industries. This role offers an opportunity to work in a collaborative and dynamic environment, where professionalism and client service are highly valued.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive legal advice on mergers and acquisitions, including transaction structuring, negotiation, and execution.</p><p>• Manage diverse corporate transactional matters, such as drafting and reviewing contracts, forming joint ventures, and preparing agreements.</p><p>• Assist clients with corporate restructuring and formation to ensure compliance and operational efficiency.</p><p>• Collaborate with internal teams and external clients to streamline transaction processes and address legal concerns.</p><p>• Conduct thorough legal research and analysis to support client objectives and deliver tailored solutions.</p><p>• Maintain high standards of professionalism while fostering strong client relationships.</p><p>• Monitor industry trends and regulatory changes to advise clients on potential impacts.</p><p>• Contribute to team-oriented projects and initiatives, ensuring effective communication and collaboration.</p><p>• Uphold ethical and legal standards throughout all aspects of client representation.</p>
