Our client is seeking a proactive and detail-oriented Administrative Assistant to join their team. This role is ideal for a self-starter who can establish and optimize policies and procedures to enhance customer satisfaction and streamline sales order processes. You will collaborate closely with our sales team and customers to ensure smooth and efficient order management. This is contract to permanent, fully remote (candidate has to be local to Pittsburgh as hiring manager resides in Pittsburgh.) Pay is $23-$25, depending on experience. <br> Key Responsibilities: • Develop and Implement Policies & Procedures – Establish clear guidelines for customer service operations, ensuring consistency and efficiency in handling inquiries, orders, and issues. • Optimize the Sales Order Process – Evaluate and improve the current sales order workflow to increase efficiency, accuracy, and customer satisfaction. • Collaborate with Sales Team & Customers – Act as a liaison between the sales team and customers to ensure seamless order processing and address any issues that arise. • Ensure Customer Satisfaction – Proactively address customer concerns, resolve order discrepancies, and provide excellent service to maintain strong client relationships. • Monitor & Report on Performance – Track key performance indicators (KPIs) and suggest improvements based on data-driven insights. <br> Company Offers: • Fully remote work flexibility (based in locally in the Pittsburgh area) • Competitive salary and benefits package • Opportunities for detail oriented growth and development with a growing organization
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p><p><br></p>
<p>We are looking for outgoing Inside Sales Associate to join our client in North Hills Pennsylvania. This is a contrast to permanent position, hours are Monday -Friday 8AM - 4:30PM, fully on-site. You will play a key part in engaging with prospective leads, providing tailored solutions, and driving sales conversions through a consultative approach. This position offers an excellent opportunity to work in the retail industry while collaborating with a supportive team to achieve success. Pay range $20-$25/hr. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Engage with prospective leads to identify their needs and present appropriate product solutions.</li><li>Use consultative sales methods to recommend personalized options and effectively close sales.</li><li>Maintain accurate, detailed documentation of all client interactions and sales activities within company systems.</li><li>Partner with team members to help achieve overall sales goals and support a positive, collaborative workplace.</li><li>Stay up to date on product offerings and industry trends to strengthen sales approaches.</li><li>Participate in team meetings and ongoing training to continually develop skills and performance.</li><li>Efficiently utilize technology tools and software to support daily sales operations.</li></ul>
<p>We are looking for a detail-oriented Collections Specialist to join our team in Canonsburg, Pennsylvania. This long-term contract position offers an excellent opportunity to manage business-to-business collections and credit analysis processes effectively. The role consists of ensuring timely payments, maintaining customer relationships, and supporting financial operations.</p><p><br></p><ul><li><strong>Position summary: </strong> Credit/Collections Specialist</li><li><strong>Responsibilities/Description:</strong> Business to business collections, credit analysis</li><li><strong>Onsite /Shift:</strong> Hybrid – 1 day a month onsite, must be local</li><li><strong>Pay: </strong> $30-34 an hour</li><li><strong>Contract to possible hire – </strong>Temp only to start<strong> </strong></li></ul><p>Responsibilities:</p><p>• Handle business-to-business (B2B) collections to ensure timely receipt of payments.</p><p>• Conduct credit analysis to evaluate customer accounts and mitigate financial risks.</p><p>• Monitor and manage outstanding invoices while maintaining accurate records.</p><p>• Communicate with clients professionally to address payment discrepancies and resolve issues.</p><p>• Collaborate with internal teams to streamline billing and collection processes.</p><p>• Develop and implement strategies to improve collection rates and reduce overdue accounts.</p><p>• Ensure compliance with company policies and procedures throughout the collections process.</p><p>• Prepare reports on collection activities and account statuses for management review.</p><p>• Provide immediate support in cases of resignations or staffing shortages.</p><p>• Maintain a strong focus on customer satisfaction while achieving collection goals.</p><p><br></p><p><em>If you are interested in being considered for this Collections position and you have the appropriate background, please apply online via the Robert Half website or via the Robert Half app. After applying to this accounting/finance role, please CALL immediately at 412-788-5020 to confirm your application has been received! Please reference Job # 03810-0013389271 when calling!</em></p><p> </p><p><em>If you visit the Robert Half website and see any other Accounting or Finance jobs in the greater Pittsburgh area that you would like to learn more about, please call 412-788-5020.</em></p><p> </p><p><em>Looking for more than just a job? Robert Half will partner with you to provide resume guidance, interview coaching and help you to assess your career goals.</em></p><p><br></p>
