<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
We are looking for a skilled Desktop Support Manager to oversee helpdesk and desktop operations for a healthcare organization. This long-term contract position is based in West Palm Beach, Florida and involves managing teams, ensuring service delivery excellence, and maintaining endpoint security and compliance. The ideal candidate will have strong technical expertise and leadership experience.<br><br>Responsibilities:<br>• Manage daily operations of the helpdesk and desktop support teams, ensuring incidents and requests are resolved efficiently.<br>• Oversee ticket prioritization, workflow optimization, and adherence to service-level agreements (SLAs) and key performance indicators (KPIs).<br>• Supervise lifecycle management for endpoints, including desktops, laptops, mobile devices, and peripherals.<br>• Implement standardized hardware configurations, software deployment, and endpoint security measures.<br>• Lead and develop a team of helpdesk analysts and technicians, fostering a customer-focused culture.<br>• Monitor service metrics such as ticket trends, resolution rates, and customer satisfaction scores, while producing regular reports.<br>• Ensure compliance with cybersecurity standards, including endpoint security and vulnerability remediation.<br>• Collaborate with vendors and optimize support tools such as ticketing systems and asset management platforms.<br>• Drive automation and self-service improvements to enhance user experience and reduce recurring issues.<br>• Support organizational initiatives, including clinic openings and infrastructure upgrades.
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>Join our team as a Medical Records Data Analyst, responsible for the management, retrieval, analysis, and reporting of data within SCMHC. This is a fully onsite role designed for a skilled Excel/Access user with strong experience in EMR/EHR systems and proven data reporting abilities.</p><p>Key Responsibilities:</p><ul><li>Organize, retrieve, and analyze data from the organization’s electronic medical record (EMR/EHR), specifically Credible Behavioral Health.</li><li>Become the subject matter expert in our EMR/EHR and lead its adoption across the organization.</li><li>Develop data solutions by integrating information from multiple data sources and applications.</li><li>Create and manage data reports for both internal departments and external partners.</li><li>Perform daily, monthly, and quarterly data uploads and submissions as required.</li><li>Maintain data integrity and security, ensuring proper access controls are in place.</li><li>Support end-users with EMR/EHR issues and troubleshoot data-related problems.</li><li>Organize and deliver training for new hires and provide ongoing EMR/EHR training for all users.</li><li>Participate in team meetings, additional training, and user support tasks as assigned by a supervisor.</li></ul><p><br></p>
<p>The SQL Administrator is responsible for the installation, configuration, upgrading, administration, monitoring, and maintenance of databases in an organization. They ensure that the databases are secure, backed up, and able to handle the needs of the business. The SQL Administrator also works on performance tuning, data integrity, and provides technical support for database-related tasks. </p><p><strong>Key Responsibilities:</strong> </p><ol><li><strong>Database Management:</strong> </li></ol><ul><li>Install, configure, and upgrade SQL databases (e.g., SQL Server, MySQL, Oracle). </li><li>Maintain database systems by implementing and enforcing database policies and procedures. </li><li>Plan and execute database backups, recovery, and archiving processes. </li></ul><ol><li><strong>Performance Tuning and Optimization:</strong> </li></ol><ul><li>Monitor database performance, troubleshoot issues, and perform tuning. </li><li>Optimize queries, indexes, and other database elements to ensure fast and efficient data retrieval. </li></ul><ol><li><strong>Security Management:</strong> </li></ol><ul><li>Implement and maintain database security, including roles, permissions, and encryption. </li><li>Conduct regular security audits and ensure compliance with security standards. </li></ul><ol><li><strong>Data Integrity and Backup:</strong> </li></ol><ul><li>Ensure the integrity and availability of data through automated backups, replication, and failover procedures. </li><li>Monitor and resolve data corruption issues. </li></ul><ol><li><strong>Technical Support and Troubleshooting:</strong> </li></ol><ul><li>Provide technical support for database-related issues to developers, analysts, and end-users. </li><li>Troubleshoot and resolve database-related problems. </li></ul><ol><li><strong>Database Development:</strong> </li></ol><ul><li>Assist in the design, development, and deployment of new databases and database-driven applications. </li><li>Collaborate with developers to ensure efficient database designs. </li></ul><ol><li><strong>Documentation and Reporting:</strong> </li></ol><ul><li>Maintain accurate documentation of database configurations, processes, and procedures. </li><li>Generate and maintain reports on database performance, security, and utilization. </li><li>Knowledge of Microsoft Reporting systems, is a plus. </li></ul><ol><li><strong>Disaster Recovery Planning:</strong> </li></ol><ul><li>Develop and implement disaster recovery plans for databases. </li><li>Regularly test and update disaster recovery plans. </li></ul><p><br></p>
<p>The Business Analyst will work closely with business units, stakeholders, and technology teams to identify requirements, analyze processes, and develop solutions that align with company goals. You will be instrumental in gathering insights, preparing documentation, and ensuring seamless communication between all parties involved.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements.</li><li>Conduct gap analysis to identify areas for process improvement or system enhancement.</li><li>Create clear and concise project documentation, including business requirements documents (BRDs), functional specifications, and user stories.</li><li>Work with cross-functional teams to design and implement solutions that meet business needs.</li><li>Develop process flows, data models, and workflow diagrams to support understanding and development.</li><li>Conduct feasibility studies and prepare cost-benefit analyses for proposed solutions.</li><li>Assist in the testing and validation of systems, ensuring they meet the agreed-upon requirements.</li><li>Provide ongoing support and training to end-users and stakeholders on implemented systems.</li><li>Monitor project progress and provide regular updates to stakeholders.</li><li>Stay updated on industry trends and emerging technologies to recommend innovative solutions.</li></ul><p><br></p>
<p>Our company is seeking a highly experienced Senior Tableau Manager / Lead to support our healthcare analytics environment. This role requires a seasoned professional who is hands-on and able to quickly assimilate into our fast-paced team, focusing on understanding and enhancing our existing dashboards, data models, and reporting priorities while accelerating key analytics initiatives.</p><p>Core Responsibilities:</p><ul><li>Rapidly assess and understand the current Tableau architecture, dashboards, and data pipelines in our healthcare analytics environment.</li><li>Stabilize and enhance ongoing healthcare reporting projects, ensuring delivery of actionable insights.</li><li>Lead dashboard optimization and performance tuning, and redesign visualizations to improve usability and impact.</li><li>Collaborate with business, clinical, and IT stakeholders to clarify reporting requirements and prioritize analytics initiatives.</li><li>Ensure data accuracy, alignment with governance frameworks, and adherence to best practices in visualization design.</li><li>Mentor and guide internal analysts, establishing scalable reporting standards and fostering a culture of continuous improvement.</li><li>Document analytics environments and develop sustainable reporting processes</li></ul><p><br></p>
<p>Our client is looking for an experienced Full Charge Bookkeeper to manage and oversee the accounting operations of our organization. This role is based in Jupiter, Florida, and requires someone with strong attention to detail who can handle a variety of financial tasks with precision and efficiency. The successful candidate will play a key role in maintaining accurate financial records and ensuring compliance with company policies.</p><p><br></p><p>Responsibilities:</p><p>• Manage all aspects of accounts payable and accounts receivable processes.</p><p>• Perform month-end closing procedures and prepare financial statements.</p><p>• Oversee payroll operations, including supervising employee time tracking and collaborating with a third-party payroll provider.</p><p>• Utilize QuickBooks Desktop, FishBowl, and Excel to maintain accurate financial records and inventory management.</p><p>• Assist with onboarding new employees and maintaining HR files.</p><p>• Perform bank reconciliations to ensure accuracy of financial transactions.</p><p>• Collaborate with the Financial Analyst on accounts receivable, commissions, and sales tax reporting.</p><p>• Monitor and maintain inventory records to support accurate financial reporting.</p><p>• Ensure compliance with company policies and procedures throughout all accounting functions.</p><p>• Provide insights and recommendations to improve efficiency within accounting processes.</p>
