<p>We are looking for a Infrastructure Support Engineer to provide comprehensive technical support within a dynamic banking environment in Stamford, Connecticut. This role is crucial in ensuring a stable and secure computing infrastructure for bank staff, including end-user devices and collaboration platforms. The ideal candidate will execute operational tasks, resolve technical issues, and contribute to maintaining compliance with regulatory standards.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support for Windows-based desktops, laptops, peripherals, and mobile devices in office, branch, and remote settings.</p><p>• Diagnose and resolve technical issues related to hardware, software, and connectivity promptly and professionally.</p><p>• Administer Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, while supporting productivity tools.</p><p>• Assist users with printing, scanning, secure remote access, and connectivity to internal systems.</p><p>• Manage user onboarding, offboarding, and access changes in compliance with role-based access protocols and least-privilege principles.</p><p>• Handle password resets, account unlocks, and multi-factor authentication troubleshooting.</p><p>• Configure, deploy, and maintain Windows devices, ensuring compliance with organizational standards.</p><p>• Provide support for collaboration tools such as Microsoft Teams and OneDrive, addressing access, synchronization, and configuration issues.</p><p>• Document resolutions and recurring issues in the ticketing system, contributing to the knowledge base and internal documentation.</p><p>• Ensure adherence to security policies, promptly escalating any suspected incidents or violations.</p>
<p><strong>Business Intelligence Analyst</strong></p><p><br></p><p><strong>Location:</strong> Fully Remote (New Haven, CT)</p><p><strong>Employment Type:</strong> 3-Month Contract to Permanent</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking an experienced Business Intelligence Analyst to support enterprise reporting, analytics, and data-driven decision-making. This role works closely with business and technical stakeholders to deliver insights that inform strategy, operations, and performance. The ideal candidate brings a strong analytical foundation, sound business judgment, and the ability to operate with minimal oversight in a dynamic environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Partner with business leaders and functional teams to translate high-level objectives into analytical and reporting solutions</li><li>Design, develop, and maintain dashboards, reports, and analytical models that support both strategic and operational decision-making</li><li>Interpret complex data sets to identify trends, risks, and opportunities across the organization</li><li>Provide guidance on data usage, definitions, and best practices to ensure consistency and reliability</li><li>Support data quality initiatives, validation efforts, and continuous improvement of reporting processes</li><li>Perform ad hoc analysis and provide executive-ready insights as business needs evolve</li><li>Communicate findings clearly and confidently to technical and non-technical audiences</li><li>Contribute to longer-term analytics and reporting roadmaps as needed</li></ul><p><br></p>
We are looking for an IT & Business Systems Analyst to join our team in Oyster Bay, New York. In this role, you will play a key part in bridging technology and business needs by optimizing systems, improving workflows, and supporting IT operations. The ideal candidate will have a strong background in business analysis, system coordination, and technical problem-solving.<br><br>Responsibilities:<br>• Collaborate with stakeholders to identify, analyze, and document requirements for software projects and system enhancements.<br>• Manage and enhance the Kace ticketing system, focusing on workflow optimization and reporting.<br>• Assess and recommend technology solutions in collaboration with the IT Manager and external vendors.<br>• Coordinate system implementations, lead user training sessions, and create comprehensive documentation to support users.<br>• Partner with the Manufacturing Process Analyst to align IT strategies with operational workflows.<br>• Develop and maintain standardized IT processes, ensuring clear communication and efficient workflows across teams.<br>• Oversee the management and organization of SharePoint content and structure to improve usability.<br>• Identify opportunities for automation using Microsoft tools and third-party applications, and implement solutions.<br>• Work with external vendors to enhance website content management systems.<br>• Provide backup support for desktop and end-user IT-related issues to ensure seamless operations.
<p><strong>Job Title:</strong> Benefits Analyst (permanent position)</p><p>Local to Rocky Hill, CT</p><p><br></p><p> We are seeking an experienced Benefits Analyst to support the administration, analysis, and optimization of employee benefit programs within a large corporate environment. This role requires strong analytical skills, technical proficiency, and hands-on experience working with benefits data and vendors.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Analyze and administer employee benefit programs including medical, dental, vision, retirement, and wellness plans</li><li>Evaluate benefits data, trends, costs, and utilization to support decision-making</li><li>Prepare reports, audits, and presentations related to benefits performance and compliance</li><li>Support annual open enrollment, renewals, and vendor implementations</li><li>Partner with HR, Finance, Payroll, and external vendors to resolve issues and improve processes</li><li>Ensure compliance with federal, state, and local regulations</li><li>Maintain accurate documentation and system data related to benefits programs</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree preferred (HR, Business, Finance, or related field preferred)</li><li>Minimum of <strong>2+ years of experience</strong> in a Benefits Analyst or similar analytical role</li><li>Experience working in a <strong>corporate environment</strong> - multi-site</li><li>Strong analytical and problem-solving skills</li><li>Advanced technical skills, including Excel and HRIS/benefits systems</li><li>Ability to manage multiple priorities and meet deadlines</li><li>Strong communication and collaboration skills</li></ul><p>Compensation/Benefits: $75,000 annually, strong benefits and PTO package!</p><p><br></p><p><b>Please apply today to Daniele.Zavarella@roberthalf com</b></p><p><br></p>
We are seeking a detail-oriented Purchasing Agent to join our team in Stratford, Connecticut. This Contract to permanent position requires a proactive individual who excels in vendor management, purchasing processes, and customer service. The ideal candidate will play a key role in ensuring timely procurement of parts, maintaining strong relationships with vendors, and delivering exceptional service to both internal and external stakeholders.<br><br>Responsibilities:<br>• Prepare accurate quotes based on technician requests and ensure they are sent to clients within one business day.<br>• Evaluate vendor quotes to secure optimal pricing and quality for clients.<br>• Manage the procurement process by ordering necessary parts in advance to meet scheduled job timelines.<br>• Monitor and track purchase orders, ensuring parts arrive as planned and updating technicians accordingly.<br>• Collaborate with technicians to confirm part requirements and approve vendor-recommended replacements.<br>• Review technician follow-up recommendations and coordinate with internal teams to create new work orders.<br>• Support warehouse operations by verifying inventory for jobs scheduled at least one week ahead.<br>• Maintain market awareness by researching new suppliers and assessing competitor activities to enhance client satisfaction.<br>• Respond promptly to client inquiries and provide regular updates to the client relationship manager.<br>• Address service-related issues by involving technical advisors and resolving client concerns in a detail-oriented manner.
<p>We are looking for a highly skilled Director of IT Infrastructure to lead and optimize our enterprise infrastructure operations. This role will play a pivotal part in ensuring the performance, scalability, and security of our systems across a nationwide organization with thousands of users and hundreds of locations. Based in Manchester, Connecticut, this position offers a hybrid work arrangement, requiring occasional travel to the corporate headquarters.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute a comprehensive IT infrastructure strategy in alignment with business growth and operational goals.</p><p>• Oversee the performance and scalability of hybrid cloud environments, including Azure, to ensure efficient operations.</p><p>• Manage and optimize Citrix solutions to deliver secure and seamless experiences for end-users across multiple locations.</p><p>• Collaborate with teams to maintain and enhance Microsoft 365, Active Directory, and identity management systems.</p><p>• Implement and refine Zscaler and Okta solutions for secure access and identity governance.</p><p>• Lead initiatives to improve automation, operational efficiency, and system performance.</p><p>• Establish and maintain high availability standards, achieving 99.99%+ uptime for critical infrastructure components.</p><p>• Contribute to the management of the IT infrastructure budget, ensuring cost-effective solutions.</p><p>• Work closely with stakeholders to align infrastructure capabilities with business expansion objectives.</p><p>• Support proactive monitoring and incident response to minimize disruptions and maintain service excellence.</p>
