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13 results for Product Support Specialist in Washington, DC

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Job Summary We are seeking a customer-focused Help Desk Specialist to join our mid-sized law firm in downtown Baltimore. In this onsite role, you will provide top-notch technical support to attorneys, staff, and other stakeholders, ensuring seamless operation of our IT systems and applications. The ideal candidate will be hungry and eager to learn with a foundation in technical concepts, and technical subject matter, preferably, Microsoft 365, Intune, SharePoint, and document management systems like NetDocuments or iManage. A strong desk-side manner and commitment to delivering excellent customer service are essential. ________________________________________ Key Responsibilities • Respond to and resolve Tier 1/2 IT support tickets, ensuring timely and effective solutions for hardware, software, and network issues. • Provide desk-side support for end-users, troubleshooting technical problems and training users as needed. • Manage and maintain Microsoft 365 applications, including email, Teams, and OneDrive, ensuring optimal performance and user satisfaction. • Utilize Intune for device management and endpoint security. • Support and maintain document management systems (NetDocuments or iManage), ensuring accessibility, compliance, and functionality for legal operations. • Administer and troubleshoot SharePoint environments, including site creation, permissions management, and content organization. • Deliver training sessions and create documentation to help end-users effectively utilize IT tools and resources. • Proactively monitor and maintain IT systems to minimize downtime and ensure compliance with organizational policies. • Work closely with the IT Director to identify and implement process improvements, technology upgrades, and strategic initiatives. ________________________________________

Qualifications • 2+ years of experience in a help desk or technical support role, preferably in a law firm or detail oriented services environment. • Desire to learn Microsoft 365, Intune, SharePoint, and document management systems (NetDocuments or iManage). • Familiarity with Windows operating systems, networking basics, and IT security principles. • Exceptional customer service and communication skills with a proven ability to explain technical concepts to non-technical users. • Strong problem-solving abilities and attention to detail. • Bachelor's degree in IT or a related field is preferred. • Relevant certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator, ITIL) are a plus.

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

13 results for Product Support Specialist in Washington, DC

Help Desk Analyst I Job Summary We are seeking a customer-focused Help Desk Specialist to join our mid-sized law firm in downtown Baltimore. In this onsite role, you will provide top-notch technical support to attorneys, staff, and other stakeholders, ensuring seamless operation of our IT systems and applications. The ideal candidate will be hungry and eager to learn with a foundation in technical concepts, and technical subject matter, preferably, Microsoft 365, Intune, SharePoint, and document management systems like NetDocuments or iManage. A strong desk-side manner and commitment to delivering excellent customer service are essential. ________________________________________ Key Responsibilities • Respond to and resolve Tier 1/2 IT support tickets, ensuring timely and effective solutions for hardware, software, and network issues. • Provide desk-side support for end-users, troubleshooting technical problems and training users as needed. • Manage and maintain Microsoft 365 applications, including email, Teams, and OneDrive, ensuring optimal performance and user satisfaction. • Utilize Intune for device management and endpoint security. • Support and maintain document management systems (NetDocuments or iManage), ensuring accessibility, compliance, and functionality for legal operations. • Administer and troubleshoot SharePoint environments, including site creation, permissions management, and content organization. • Deliver training sessions and create documentation to help end-users effectively utilize IT tools and resources. • Proactively monitor and maintain IT systems to minimize downtime and ensure compliance with organizational policies. • Work closely with the IT Director to identify and implement process improvements, technology upgrades, and strategic initiatives. ________________________________________

Manager / Director of Enterprise Risk Management Do you thrive in dynamic environments, have a knack for identifying potential risks, and possess the skills to devise effective strategies? Then this Enterprise Risk Manager role is right up your alley!We're looking for an experienced professional to manage risks across our entire operation and create an infrastructure and culture of risk management throughout the organization!In this role, you will play a crucial role in leading the development and execution of our risk management program by employing Enterprise Risk Management (ERM) methods and processes! Responsibilities include:• Identify, assess and monitor risks across all departments and functions• Develop and enforce comprehensive risk management policies and procedures that align with our strategic goals.• Lead the creation and implementation of a risk management plan.• Monitor and report on the effectiveness of risk management processes to drive continuous improvement.• Ensure compliance with industry regulations and standards, serving as the primary advisor on risk-related matters.• Develop risk reports for stakeholders and regulatory bodies• Liaising with functional/departmental managers to ensure the organization's risks are managed effectively• Provide training and technical support to the organization on risk management concepts and issues• Provide strategic guidance to leadership and advise departments on accident prevention, risk reduction, and loss control strategies.• Ensure workplace compliance with safety regulations by overseeing safety programs.• Collaborate across departments (Human Resources, Public Safety, Facilities Management) to manage and mitigate risks. Join our team and be the backbone of our institution by helping us mitigate potential risks and sailing us safeguarded to our strategic milestones. We offer a competitive salary, healthcare benefits, retirement plans, and a commitment to work-life balance.Please apply immediately to Tracy.Kaszuba at RobertHalf or to Tracy Kaszuba on LinkedIn.

Senior Accountant - Great Opportunity Senior Accountant Opportunity – Lead Financial Transformation in a High-Growth IndustryAre you an experienced accounting professional eager to take the next step in your career? An industry leading solutions provider with a nationwide footprint is looking for a Senior Accountant to join its growing accounting team. This position offers the opportunity to make a meaningful impact in a dynamic, fast-paced organization that values innovation, collaboration, and exceptional performance. With a culture rooted in product advancement, operational excellence, and employee development, this company provides the perfect environment for driven professionals to thrive and grow. If you are interested in this or any other Robert Half opportunity email your resume to Jim Meade at Robert Half. As a Senior Accountant, you’ll play a critical role in supporting the financial health of the organization. Responsibilities include:<ul><li>Month-End Close: Prepare and book journal entries accurately and in a timely manner to support the company’s financial reporting objectives.</li><li>Lease Management: Review and validate income statement expenses for operating equipment, financing equipment, and real estate leases.</li><li>Reconciliations: Complete balance sheet reconciliations and roll-forwards using tools like Blackline, ensuring items are addressed and processes are continuously improved.</li><li>Technical Research: Analyze and address technical accounting guidance for complex transactions to ensure proper accounting treatment.</li><li>Financial Statement Disclosures: Prepare high-quality, compliant disclosures to meet reporting requirements.</li><li>Budgeting Support: Collaborate with the finance team during quarterly and yearly budgeting processes.</li><li>SOX Compliance: Execute key SOX controls to maintain compliance with organizational standards.</li><li>Audit and Project Support: Assist in quarterly reviews, annual audits, and other cross-functional projects as needed.</li></ul>Why This Opportunity Stands Out:This is your chance to join a high-performing team within a market-leading organization that values its employees and invests in their success.Competitive Compensation: Enjoy a highly attractive salary and benefits package.Growth Potential: Be part of an organization poised for continued expansion in a thriving industry.Professional Development: Gain exposure to sophisticated accounting processes and develop your technical skills.Collaborative Culture: Work in an environment that emphasizes teamwork, innovation, and continuous improvement.

Help Desk Analyst II WHAT YOU'LL DO The primary responsibility will be to provide basic support and maintenance within the Information Technology department. This includes, but is not limited to, support of the following: printer/copiers, equipment maintenance and service, storage room maintenance, desk setups and A/V support. Other responsibilities may include basic laptop troubleshooting and other tasks as assigned. YOU'RE GOOD AT Provide a high level of customer service while supporting office staff in a fast-paced environmentSet up and support video conference and telecommunications systems for meetingsProvide A/V support for special office eventsMaintain desk setups, including new hire setup, office moves and regularly monitoring all desks for extra, missing or malfunctioning equipmentAssist staff as needed with missing or malfunctioning desk equipmentMaintain Asset Management databaseCoordinate the repair and return of damaged laptops to Lenovo Depot RepairPrinter support, including toner & paper refresh, ordering supplies, removing jams and recycling tonerCoordinate the repair and maintenance of office printers with outside vendorManage storage room inventory and cleanliness and order supplies when lowKeep record of inventory on loan and follow up as needed for equipment returnCoordinate asset disposal with vendorCoordinate IT courier services and FedEx shipmentsAssist staff on use of office equipment, including fax, scanner and copierProvide basic IT troubleshooting

Staff Accountant Are you an accounting professional with public accounting experience or a background in general ledger accounting from a mid-size or large company? Do you have at least one year of experience and a drive to grow your career in a dynamic, collaborative environment? If so, we have an exciting opportunity for you to join our Accounting team as a Staff Accountant.As a Staff Accountant, you’ll play a critical role in ensuring the accuracy and integrity of financial records for our operations. Based on site at our corporate headquarters in Reston, VA, this role offers a unique opportunity to advance your accounting expertise and grow alongside a company that values your skills and professional development.What You'll Do:<ul><li>Journal Entry Review: Evaluate, analyze, and review journal entries submitted by operational teams to ensure they are accurate, complete, and appropriate.</li><li>Balance Sheet Reconciliations: Perform monthly reconciliations, identifying and resolving discrepancies in a timely manner.</li><li>Fixed Asset Records Maintenance: Account for fixed assets, maintaining accurate book and tax history records.</li><li>Internal Reporting: Prepare and review internal management reports to support decision-making processes.</li><li>Collaboration: Interact with operations personnel to obtain explanations, support account balances, and analyze activity.</li></ul>Why Join Us?<ul><li>Opportunity to contribute to critical financial processes within a fast-paced and dynamic organization.</li><li>Collaborative team environment that values innovation, ownership, and personal growth.</li><li>Based in our corporate headquarters in Reston, VA—a location that fosters connection and teamwork through onsite collaboration.</li><li>The chance to expand your expertise and build a long-term career within a well-established, reputable organization that continues to grow.</li></ul>My client offers a fantastic work environment, professional development and growth, excellent work life balance, and a very competitive total compensation package. For immediate consideration, please apply directly to this job posting. If you have additional questions, please contact Lee Chernett, VP at Robert Half Finance & Accounting, via LinkedIn or by calling 571.297.9074.

Staff Accountant Staff Accountant Opportunity – Join the Cash Accounting Team at a $1B+ Industry LeaderAre you an early career accounting professional looking for an outstanding opportunity to grow your skills in a stable and thriving company? A $1B+ organization in the Columbia area is seeking a meticulous and driven Staff Accountant to join their Cash Accounting Group. This position offers an incredible blend of career advancement, work-life balance, and a welcoming culture, along with great benefits and the flexibility of a hybrid schedule (2 days work-from-home each week).With a laid-back and supportive supervisor who values initiative and collaboration, this is the perfect role for an entry-level accountant or auditor eager to make an impact. If you have 1+ years of experience, strong communication skills, and the ability to analyze contracts and extract financial data, let’s talk! Email your resume to Jim Meade at Robert Half right away. As a Staff Accountant, you’ll play a critical role in ensuring the financial health of the organization. Key responsibilities include:<ul><li>Accounting Operations: Accurately record and manage cash transactions, ensuring proper classification and compliance with accounting standards.</li><li>Contract Research: Analyze and review contracts to identify key financial details and extract relevant accounting data.</li><li>Reconciliations: Perform account reconciliations, maintain records, and resolve any discrepancies.</li><li>Financial Reporting: Prepare reports and support month-end and year-end close processes.</li><li>Collaborative Support: Work with cross-functional teams to ensure financial accuracy and completeness.</li><li>Process Improvements: Assist with identifying opportunities to enhance operational efficiency and strengthen accounting processes.</li></ul>

Senior Payroll Associate Join an exciting healthcare tech company in the heart of Washington, DC! My client is hiring a Senior Payroll Associate to join a small but mighty accounting team. This role requires a strong understanding of payroll systems and compliance, excellent attention to detail, and the ability to drive process improvements. Key ResponsibilitiesPayroll Processing and Administration:<ul><li>Accurately and independently process both monthly and semi-monthly payroll cycles</li><li>Collaborate with the team to refine and implement policies and procedures for improved payroll functionality and compliance</li></ul>Team Leadership and Development:<ul><li>Provide training and support to new team members, helping build a highly skilled and effective payroll team</li><li>Serve as a subject matter expert for payroll-related inquiries and act as a backup leader in the absence of the manager</li></ul>Reconciliations and Reporting:<ul><li>Ensure payroll data integrity by reconciling payroll accounts and resolving discrepancies</li><li>Generate, review, and distribute various payroll reports to ensure stakeholders have the necessary information to make informed decisions</li></ul>Cross-Functional Collaboration:<ul><li>Partner with HR and benefits teams to address payroll-related questions and ensure all employee data is up-to-date and compliant</li><li>Work with finance to prepare, validate, and post monthly payroll journals</li></ul>Process Improvement and Compliance:<ul><li>Stay ahead of changes in payroll legislation and tax requirements, and ensure compliance in all payroll activities</li><li>Propose and implement solutions to streamline processes and improve overall efficiency in payroll operations</li></ul>

Help Desk Analyst II · Install, configure and troubleshoot computer hardware and software · Assist with new permanent onboarding account setup and change requests · Monitor helpdesk ticketing system queue and act as primary point of contact · Coordinate break/fix work with company vendors including deliveries and installs · Manage IT projects as needed and assist with departmental projects

Administrative Assistant Are you an Administrative Assistant looking to take your career to the next level - check out this opportunity! Join an exciting real estate development firm as the Lead Admin to their Bethesda office. This hybrid role grants the flexibility to work from home 2-3x per week. Work with a fantastic team invested in your professional development and career growth. Key Responsibilities:<ul><li>Manage and maintain executives' schedules, including calendar coordination, meeting planning, and travel arrangements</li><li>Serve as the first point of contact for internal and external communications, screening and directing inquiries as appropriate</li><li>Prepare, proofread, and edit documents, reports, and presentations related to real estate transactions and projects</li><li>Process invoices, expense reports, and other financial documentation while coordinating with the accounting team</li><li>Handle confidential information with integrity and discretion</li><li>Assist in creating marketing materials, presentations, and email correspondence for various real estate transactions or projects</li><li>Coordinate with vendors, clients, and stakeholders to facilitate efficient project and office management</li><li>Assist in onboarding new hires and maintaining office policies and procedures</li><li>Provide support for meetings, conferences, and office events, including logistics and documentation</li></ul>

Senior Accountant - Construction Senior Accountant Opportunity – Join a Leading Construction Firm in greater Annapolis, MD area!Are you an experienced accounting professional with a passion for the construction industry? A respected construction company in the Annapolis, MD area is seeking a Senior Accountant to join their growing team. This role provides the chance to play a key part in the organization’s day-to-day financial operations, all while working in a collaborative and dynamic environment. If you have construction accounting experience, Sage software proficiency, or a CPA certification, this could be your next step toward career growth and success! If you are interested in learning more about this position, please email your resume to Jim Meade at Robert Half right away! The Senior Accountant will oversee critical accounting processes and work closely with management to ensure the financial health of the business. This individual will manage core accounting functions while contributing to process improvements and financial compliance initiatives. <ul><li>Manage daily accounting operations, including general ledger maintenance, reconciliations, and adjusting entries.</li><li>Prepare accurate financial reports for leadership, ensuring compliance with applicable standards.</li><li>Oversee job cost accounting, budgets, and forecasting processes with a focus on profitability tracking.</li><li>Utilize Sage accounting software to improve efficiency and reliability in reporting and tracking.</li><li>Collaborate across departments to ensure timely and accurate completion of accounting tasks related to construction projects.</li><li>Support month-end and year-end close processes.</li><li>Maintain compliance with accounting standards and industry best practices.</li><li>Assist with audits and tax filings as needed, ensuring completeness and accuracy in documentation.</li><li>Perform ad hoc financial analysis and reporting as directed by management.</li></ul>

Senior Accountant Senior Accountant / Staff Accountant (DOE) Extraordinaire Wanted!! Are you someone who thrives on solving financial puzzles, loves crunching numbers, and dreams of making an impact without the corporate monotony? Well, we’ve got your dream job right here! Come join this growing public accounting firm that is looking to add to their team that provides outsourced accounting solutions! We are on the lookout for an upbeat Senior Accountant / Staff Accountant (DOE) who’s ready to take charge and help our clients conquer all things accounting! What You'll Do:<ul><li>Client Engagement: Be the go-to accounting guru for a fun mix of industries. You’ll manage client relationships like a pro while delivering financial insights.</li><li>Books to Brilliance: Lead end-to-end outsourced accounting services—whether it’s reconciling accounts, maintaining ledgers, or fine-tuning financial reporting, you’ve got it covered.</li><li>Process Prodigy: Work smarter, not harder by streamlining workflows, sharing best practices, and keeping everything humming smoothly.</li><li>Mentorship: Be the "go-to resource" for our junior team members as you guide them through the process with patience and wisdom.</li><li>GAAP Guru: Ensure all deliverables follow professional standards and amaze clients with your compliance prowess.</li></ul> Why You'll Love Working here:<ul><li>Client Variety That’ll Keep You on Your Toes: From tech startups to local nonprofits, you’ll never have the same day twice.</li><li>Fun Firm Culture: Bring your personality to work! We celebrate wins just as much as we celebrate fantastic snacks at team meetings.</li><li>Career Growth: Whether you want to specialize, lead, or learn new skills, we’ll support you every step of the way! Think of us as your career co-pilot.</li><li>Competitive Compensation: Your hard work deserves recognition, both in perks and in pay.</li></ul> Next Steps? We’re Glad You Asked!! If you’re ready to join an accounting team that’s redefining the game of outsourced client services, we’d love to meet you. Polish up that resume, bring your positive energy, and apply now! Let’s make some financial magic together!! Send your resume to Tracy.Kaszuba at RobertHalf or to Tracy Kaszuba on LinkedIn and mention this role! Can't wait to hear from you!!

Deployment Technician Job Description:We are seeking a detail-oriented IT Deployment Technician for a 3-month contract to assist with imaging and deployment. The ideal candidate will have experience with Windows OS imaging, software installation, hardware setup, and troubleshooting.Key Responsibilities:<ul><li>Image, configure, and deploy a large number of new laptops following standardized procedures.</li><li>Install and configure software applications as per company requirements.</li><li>Ensure all security policies, patches, and updates are applied before deployment.</li><li>Perform quality control checks to verify successful imaging and functionality.</li><li>Physically set up and distribute laptops to end users.</li><li>Provide basic end-user support, including initial login assistance and troubleshooting post-deployment issues.</li><li>Maintain accurate records of deployed devices, asset tags, and configurations.</li><li>Assist with decommissioning and proper disposal of old hardware if needed.</li><li>Work collaboratively with the IT team to ensure timely and efficient deployment.</li></ul> This role is ideal for an IT professional looking for a short-term contract opportunity in a fast-paced environment. If you are detail-oriented and have experience with imaging and deploying laptops, we encourage you to apply!

Account Administrator A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator to fill their opening! This role is fully onsite, with the potential to become permanent for the right fit. Primary job duties include: • Process employee and account terminations.• Process invoices and payments of accounts; including “Urgent” letter collection procedures.• Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.• Process incoming and outgoing mail daily.• Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.• Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary.• Attend in-house training sessions.• Maintain a professional and helpful manner at all times.• Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.• Ability to analyze processes and procedures to determine more efficient methods of providing administrative support

Technology Doesn't Change the World, People Do.®

13 results for Product Support Specialist in Washington, DC

Technology Doesn't Change the World, People Do.^®