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5 results for Help Desk Tier 2 in Washington, DC

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WHAT YOU'LL DO

The primary responsibility will be to provide basic support and maintenance within the Information Technology department. This includes, but is not limited to, support of the following: printer/copiers, equipment maintenance and service, storage room maintenance, desk setups and A/V support. Other responsibilities may include basic laptop troubleshooting and other tasks as assigned.

YOU'RE GOOD AT

Provide a high level of customer service while supporting office staff in a fast-paced environment

Set up and support video conference and telecommunications systems for meetings

Provide A/V support for special office events

Maintain desk setups, including new hire setup, office moves and regularly monitoring all desks for extra, missing or malfunctioning equipment

Assist staff as needed with missing or malfunctioning desk equipment

Maintain Asset Management database

Coordinate the repair and return of damaged laptops to Lenovo Depot Repair

Printer support, including toner & paper refresh, ordering supplies, removing jams and recycling toner

Coordinate the repair and maintenance of office printers with outside vendor

Manage storage room inventory and cleanliness and order supplies when low

Keep record of inventory on loan and follow up as needed for equipment return

Coordinate asset disposal with vendor

Coordinate IT courier services and FedEx shipments

Assist staff on use of office equipment, including fax, scanner and copier

Provide basic IT troubleshooting

Provide a high level of customer service while supporting office staff in a fast-paced environment

Set up and support video conference and telecommunications systems for meetings

Provide A/V support for special office events

Maintain desk setups, including new hire setup, office moves and regularly monitoring all desks for extra, missing or malfunctioning equipment

Assist staff as needed with missing or malfunctioning desk equipment

Maintain Asset Management database

Coordinate the repair and return of damaged laptops to Lenovo Depot Repair

Printer support, including toner & paper refresh, ordering supplies, removing jams and recycling toner

Coordinate the repair and maintenance of office printers with outside vendor

Manage storage room inventory and cleanliness and order supplies when low

Keep record of inventory on loan and follow up as needed for equipment return

Coordinate asset disposal with vendor

Coordinate IT courier services and FedEx shipments

Assist staff on use of office equipment, including fax, scanner and copier

Provide basic IT troubleshooting

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

5 results for Help Desk Tier 2 in Washington, DC

Help Desk Analyst II WHAT YOU'LL DO The primary responsibility will be to provide basic support and maintenance within the Information Technology department. This includes, but is not limited to, support of the following: printer/copiers, equipment maintenance and service, storage room maintenance, desk setups and A/V support. Other responsibilities may include basic laptop troubleshooting and other tasks as assigned. YOU'RE GOOD AT Provide a high level of customer service while supporting office staff in a fast-paced environmentSet up and support video conference and telecommunications systems for meetingsProvide A/V support for special office eventsMaintain desk setups, including new hire setup, office moves and regularly monitoring all desks for extra, missing or malfunctioning equipmentAssist staff as needed with missing or malfunctioning desk equipmentMaintain Asset Management databaseCoordinate the repair and return of damaged laptops to Lenovo Depot RepairPrinter support, including toner & paper refresh, ordering supplies, removing jams and recycling tonerCoordinate the repair and maintenance of office printers with outside vendorManage storage room inventory and cleanliness and order supplies when lowKeep record of inventory on loan and follow up as needed for equipment returnCoordinate asset disposal with vendorCoordinate IT courier services and FedEx shipmentsAssist staff on use of office equipment, including fax, scanner and copierProvide basic IT troubleshooting

Help Desk Analyst I Job Summary We are seeking a customer-focused Help Desk Specialist to join our mid-sized law firm in downtown Baltimore. In this onsite role, you will provide top-notch technical support to attorneys, staff, and other stakeholders, ensuring seamless operation of our IT systems and applications. The ideal candidate will be hungry and eager to learn with a foundation in technical concepts, and technical subject matter, preferably, Microsoft 365, Intune, SharePoint, and document management systems like NetDocuments or iManage. A strong desk-side manner and commitment to delivering excellent customer service are essential. ________________________________________ Key Responsibilities • Respond to and resolve Tier 1/2 IT support tickets, ensuring timely and effective solutions for hardware, software, and network issues. • Provide desk-side support for end-users, troubleshooting technical problems and training users as needed. • Manage and maintain Microsoft 365 applications, including email, Teams, and OneDrive, ensuring optimal performance and user satisfaction. • Utilize Intune for device management and endpoint security. • Support and maintain document management systems (NetDocuments or iManage), ensuring accessibility, compliance, and functionality for legal operations. • Administer and troubleshoot SharePoint environments, including site creation, permissions management, and content organization. • Deliver training sessions and create documentation to help end-users effectively utilize IT tools and resources. • Proactively monitor and maintain IT systems to minimize downtime and ensure compliance with organizational policies. • Work closely with the IT Director to identify and implement process improvements, technology upgrades, and strategic initiatives. ________________________________________

Help Desk Analyst II · Install, configure and troubleshoot computer hardware and software · Assist with new permanent onboarding account setup and change requests · Monitor helpdesk ticketing system queue and act as primary point of contact · Coordinate break/fix work with company vendors including deliveries and installs · Manage IT projects as needed and assist with departmental projects

Director of Accounting - Government Contracting Director of Accounting Opportunity – Lead Financial TransformationAre you an experienced accounting leader ready to take on a high-impact role in a private-equity-backed company poised for rapid growth? A rising organization in the greater Annapolis area is looking for a Director of Accounting to oversee and enhance its financial infrastructure. Operating in a fast-paced environment, this role offers a chance to work closely with leadership and play a pivotal part in the company’s strategic financial direction.With a competitive target compensation of up to $150K + bonus, this is an exceptional opportunity to make a lasting impact while furthering your career. This role is Hybrid with 2-3 days from home each week once you are up and running. Email Jim Meade at Robert Half immediately if interested. As the Director of Accounting, you will serve as a key financial leader, responsible for areas including:<ul><li>Strategic Oversight: Lead and manage all accounting operations to ensure timely and accurate reporting in compliance with GAAP/IFRS and government contracting standards.</li><li>Process and System Optimization: Build and refine scalable processes, improve internal controls, and ensure overall operational efficiency.</li><li>Compliance and Regulations: Oversee adherence to federal contracting regulations, including FAR, CAS, and DCAA compliance, ensuring audit readiness and operational accuracy.</li><li>Financial Leadership: Collaborate with executive leadership to enhance forecasting, budgeting, and financial strategy for long-term success.</li><li>Team Development: Take the lead in developing a high-performing accounting team and create opportunities to expand and mentor staff as the company grows.</li></ul>This is more than a leadership role—this is your chance to drive transformation in a company supported by private equity and primed for rapid growth.✔ Top-Tier Compensation: Target earnings of up to $150K + bonus.✔ Leadership Opportunities: Shape the future of the accounting function and position yourself for further senior-level roles.✔ Impactful Work: Collaborate directly with executive leadership to influence strategic decision-making and drive operational success.✔ Dynamic Environment: Join a culture built on innovation, growth, and teamwork.

Deployment Technician Job Description:We are seeking a detail-oriented IT Deployment Technician for a 3-month contract to assist with imaging and deployment. The ideal candidate will have experience with Windows OS imaging, software installation, hardware setup, and troubleshooting.Key Responsibilities:<ul><li>Image, configure, and deploy a large number of new laptops following standardized procedures.</li><li>Install and configure software applications as per company requirements.</li><li>Ensure all security policies, patches, and updates are applied before deployment.</li><li>Perform quality control checks to verify successful imaging and functionality.</li><li>Physically set up and distribute laptops to end users.</li><li>Provide basic end-user support, including initial login assistance and troubleshooting post-deployment issues.</li><li>Maintain accurate records of deployed devices, asset tags, and configurations.</li><li>Assist with decommissioning and proper disposal of old hardware if needed.</li><li>Work collaboratively with the IT team to ensure timely and efficient deployment.</li></ul> This role is ideal for an IT professional looking for a short-term contract opportunity in a fast-paced environment. If you are detail-oriented and have experience with imaging and deploying laptops, we encourage you to apply!

Technology Doesn't Change the World, People Do.®

5 results for Help Desk Tier 2 in Washington, DC

Technology Doesn't Change the World, People Do.^®