We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in resolving bank returns, addressing client concerns, and ensuring compliance with established policies. The position requires a proactive approach to mitigating risk while delivering exceptional customer service to both internal and external stakeholders.<br><br>Responsibilities:<br>• Accurately resolve bank return items in a timely manner to minimize financial impact.<br>• Deliver outstanding customer service to both internal teams and external clients while adhering to company risk guidelines.<br>• Educate clients and internal departments on resolution processes, offering alternative service options as needed.<br>• Develop and maintain a thorough understanding of Paychex products and systems to make informed decisions related to revenue recovery.<br>• Research and address product and service issues, ensuring client objections are handled professionally and resolved effectively.<br>• Collaborate with mentors to manage daily reports such as payment and payroll hold reports, ensuring accuracy and preventing penalties.<br>• Monitor client accounts to evaluate service eligibility, reducing exposure and risk to the company.<br>• Participate in ongoing training sessions to enhance technical knowledge, compliance awareness, and customer service skills.<br>• Ensure adherence to regulatory standards, including the Fair Debt Collections Practices Act, to maintain compliance.<br>• Implement recovery strategies and guidelines to maximize revenue retention.
<p>Hannah Savage with Robert Half is seeking a detail‑oriented, highly organized <strong>Service Coordinator</strong> to support her client's service operations. In this role, you will be responsible for scheduling technicians, managing service requests, performing accurate data entry, and ensuring a positive customer experience. The ideal candidate thrives in a fast-paced environment, communicates clearly, and enjoys solving problems. This position is onsite and based out of Rochester, NY.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Technician Scheduling:</strong> Coordinate and schedule service technicians based on availability, skillset, and customer needs.</li><li><strong>Data Entry & System Management:</strong> Accurately enter service orders, updates, and notes into <strong>NetSuite</strong> and other internal systems.</li><li><strong>Customer Support:</strong> Serve as a primary point of contact for customer inquiries, providing timely updates and resolving concerns with professionalism.</li><li><strong>Quoting & Documentation:</strong> Create service quotes, follow up on outstanding proposals, and maintain accurate documentation for all service-related activities.</li><li><strong>Reporting:</strong> Generate daily/weekly/monthly service reports and support the service team with data insights as needed.</li><li><strong>Workflow Coordination:</strong> Collaborate with technicians, sales, and management to ensure efficient service delivery and smooth operational flow.</li></ul><p>For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch today!</p>
<p>Compensation<strong>:</strong> Up to <strong>$110,000</strong></p><p><strong>Location: This is based out of Rochester, NY but this client is</strong> <strong>open to remote individuals out of state for the right experience. If based in Rochester, you must work a hybrid schedule having some in-office presence.</strong></p><p>Employment Type<strong>:</strong> Full-Time/Permanent</p><p><br></p><p><strong>About the Role</strong></p><p>Hannah Savage with Robert Half is seeking an experienced <strong>Product Marketing Manager</strong> to join her client's team and lead the strategic positioning, go‑to‑market planning, and customer-focused messaging for their products. This role is ideal for someone coming directly from a similar product or strategic marketing position within <strong>advanced manufacturing, automotive, display technology, or lighting industries</strong>.</p><p>You will collaborate closely with cross-functional teams—including product management, engineering, and sales—to translate technical capabilities into compelling value propositions that drive market adoption and business growth.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and execute product marketing strategies, messaging, and positioning for new and existing products.</li><li>Lead go‑to‑market planning, ensuring alignment between product, sales, and marketing stakeholders.</li><li>Conduct market and competitive analysis to identify trends, opportunities, and customer needs.</li><li>Create product launch materials, sales tools, presentations, and content that support successful commercialization.</li><li>Partner with product management to support roadmap development through voice-of-customer insights.</li><li>Analyze product performance and campaign metrics to inform strategy and drive continuous improvement.</li><li>Represent the product marketing function at customer meetings, industry events, and tradeshows as needed.</li></ul><p><br></p><p>For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch! </p>
<p>We are looking for an experienced Network Engineer in Bergen, NY. The ideal candidate will bring strong expertise in network design, implementation, and maintenance, ensuring seamless connectivity and security across our systems. This role provides an exciting opportunity to work with cutting-edge technologies and collaborate on optimizing our network infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Design, configure, and maintain Cisco-based network systems to ensure optimal performance and reliability.</p><p>• Implement and manage Palo Alto firewalls and Cisco ASA devices to enhance network security.</p><p>• Administer and troubleshoot Border Gateway Protocol (BGP) configurations to support efficient data routing.</p><p>• Maintain and optimize VMware virtualization platforms to meet organizational needs.</p><p>• Collaborate with teams to integrate Microsoft Azure services into the existing network infrastructure.</p><p>• Monitor network systems for performance issues and resolve them promptly.</p><p>• Manage and support CCNA and CCNP technologies to maintain a secure and efficient network environment.</p><p>• Conduct regular assessments of network security protocols to identify and address vulnerabilities.</p><p>• Provide technical guidance and support for network-related projects and initiatives.</p><p>• Document network configurations and updates to ensure clear communication and future reference.</p>
<p>Schedule: Monday–Friday, 8:00 AM–5:00 PM</p><p>Position Overview</p><p>We’re seeking a hands‑on Manufacturing Test Engineer to design, build, validate, and maintain Automated Test Equipment (ATE) and production test tools for medical devices and sub‑assemblies. You’ll partner closely with R& D and Manufacturing to translate requirements into robust hardware/software test solutions, drive continuous improvement on the production floor, and ensure comprehensive documentation, verification, and validation of test systems.</p><p><br></p><p>Key Responsibilities</p><ul><li>Design & Development of ATE: Define ATE architecture (hardware & software), design fixtures/tooling, and develop production test solutions for medical devices and assemblies.</li><li>Software Development: Program test applications and PLCs using C#, LabVIEW, TestStand, and related languages; implement good software architecture and OO design patterns.</li><li>Project Planning: Build and communicate project plans, schedules, milestones, and resource needs; report status and risks.</li><li>Cross‑Functional Collaboration:</li><li>Work with R& D to convert product requirements into test requirements.</li><li>Partner with Manufacturing/Operations during deployment to validate robustness and throughput; lead iterative improvements.</li><li>Validation & Quality: Create requirements, design documentation, perform code reviews, unit tests, software/system validation, and sustain clear DHF/technical records.</li><li>Troubleshooting: Diagnose issues (hardware, software, instrumentation, PLC, network, data) and drive root‑cause corrective actions.</li><li>Sustaining & CI: Monitor field/line feedback, enhance reliability of test equipment, and standardize best practices across lines.</li><li> Support deployment and configuration of test equipment in manufacturing environments.</li></ul>
<p>Role Overview</p><p>You will analyze non‑IT business problems, develop requirements, prepare ROI evaluations, and document current vs. future state processes. In addition, you will manage data extraction, validation, testing, reporting, and dashboard development to support decision‑making and data quality improvements.</p><p>Key Responsibilities</p><ul><li>Analyze business processes and define improvement requirements</li><li>Prepare ROI and financial payback documentation</li><li>Document current/desired state workflows and recommend solutions</li><li>Manage full data lifecycle: extraction → validation → testing → analysis</li><li>Build dashboards and reports to support SAP transition and business insights</li><li>Ensure data accuracy and work cross‑functionally with business and technical teams</li></ul>
We are looking for a detail-oriented Funding Reconciliation Specialist - AP to join our team on a contract basis in Henrietta, New York. In this role, you will play a key part in managing funding processes, ensuring accuracy in reconciliations, and contributing to the efficiency of client operations. This position requires strong analytical skills, technical proficiency, and the ability to collaborate effectively with internal and external stakeholders.<br><br>Responsibilities:<br>• Extract and analyze files from assigned systems on a daily basis to support funding and reconciliation processes.<br>• Determine optimal methods for utilizing systems to streamline funding operations and document procedures for implementation.<br>• Recommend and execute strategies to improve processes and enhance system efficiency.<br>• Collaborate with Service and Implementation teams to support prospective clients in utilizing company systems.<br>• Track and maintain metrics related to system usage and performance.<br>• Conduct routine checks to ensure the accuracy of funding and reconciliation activities.<br>• Provide guidance and education to clients and team members on funding processes.<br>• Assist with additional tasks and responsibilities as assigned.
Key Responsibilities<br>• Provide legal guidance to executive leadership on ongoing regulatory<br>developments, corporate governance, compliance, risk and commercial matters.<br>• Support active litigation and manage relationships with outside counsel.<br>• Serve as interim Corporate Secretary and prepare documents for board meetings<br>and address corporate governance matters, as needed.<br>• Review and advise on key contracts and partnership agreements currently in <br>progress.<br>• Partner with internal teams to maintain legal and compliance continuity.<br>• Own and lead the company’s global compliance program, including <br>implementation and continuous improvement<br>• Ensure compliance with applicable laws, regulations, and industry standards <br>across jurisdictions<br>• Identify and escalate material risks or issues to leadership.<br>• Act as the main point of contact for regulators and external auditors on compliance <br>matters<br>• Support the legal function’s existing priorities and workflows during the interim<br>period.<br>• Serve as primary legal point of contact for urgent and time-sensitive matters during <br>the interim period. <br>• Oversee and manage team of legal, compliance and risk professionals to support <br>company growth<br>Qualifications<br>Required:<br>• Juris Doctorate from an ABA-approved institution<br>• Active bar membership in at least one U.S. jurisdiction and in good standing<br>• 10+ years of relevant legal experience, including experience in a senior in-house <br>legal role. <br>• Experience advising executive leadership on corporate, regulatory, compliance or <br>commercial matters. <br>• Experience managing outside counsel and supporting litigation or complex <br>disputes.<br>• Strong written and verbal communication skills, with the ability to provide clear, <br>practical legal guidance. <br>• Demonstrated sound judgement and ability to operate effectively in a fast moving or <br>high-stakes environments. <br>Strongly Preferred:<br>• Experience with cryptocurrency, blockchain technology, and digital asset regulatory <br>frameworks.<br>• Experience with mining pools, proof-of-work protocols, or digital asset <br>infrastructure businesses.<br>• Background in securities law, particularly as applied to digital assets.<br>• Experience in high-growth technology companies navigating complex regulatory <br>environments.<br>• Previous direct involvement in IP/patent litigation and complex commercial <br>disputes.<br>Core Competencies:<br>• Sound legal judgement and ability to provide clear, practical guidance in complex or <br>ambiguous situations.<br>• Executive-level communication skills; comfortable advising senior leaders and <br>interacting with Boards.<br>• Strong litigation and outside-counsel management orientation, including cost <br>awareness and strategic prioritization.<br>• Ability to quickly assess existing legal processes, documentation and risk areas and <br>operate effectively within established frameworks.<br>• Ability to support governance, compliance, and regulatory matters in a highly <br>regulated or evolving industry.<br>• Business-minded approach to balancing legal risk with operational needs.<br>• Ability to step into an environment in progress and provide stability, structure, and <br>continuity without disrupting existing teams or priorities.<br>• High degree of professionalism, discretion, and integrity.<br>• Ability to operate independently in a fast-moving environment while keeping <br>stakeholders appropriately informed.
We are looking for an Accounts Receivable Operations Specialist I (Tier II) to join our team on a long-term contract basis. In this role, you will handle financial and accounting tasks with moderate complexity, ensuring the accuracy and compliance of financial transactions and reports. Based in Rochester, New York, this position offers an opportunity to contribute to the organization’s operational excellence while developing your technical expertise.<br><br>Responsibilities:<br>• Process and code financial data into the system to ensure sub-ledger accuracy and proper general ledger integration.<br>• Conduct research and reconcile financial information to maintain compliance with quality standards and regulations.<br>• Generate detailed reports for supervisors and specialists to verify data accuracy and adherence to company policies, including Sarbanes-Oxley requirements.<br>• Participate in monthly team and departmental meetings to discuss updates, share insights, and support ongoing development.<br>• Review and confirm the consistency of financial transactions to ensure alignment with established controls and policies.<br>• Provide training to new team members and cross-train existing employees on operational procedures to maintain team efficiency.<br>• Draft and evaluate departmental procedures, suggesting updates to improve accuracy and relevance.<br>• Analyze and resolve ad hoc financial issues, ensuring thorough research and quality outcomes.<br>• Monitor data feeds between financial systems to safeguard the integrity of accounting processes and records.<br>• Collaborate with colleagues to uphold high standards of quality and compliance across accounts receivable functions.
