4 results for Product Support Specialist in Tampa, FL

Technical Support Rep

Sarasota, FL
onsite
Contract / Temporary to Hire
17.4135 - 20.163 USD / Hourly
The Product & Applications group is a specialized team within the Marketing organization responsible for delivering accurate, timely product and application support to both internal and external customers. This role serves as the first point of contact for troubleshooting inquiries related to instrument use, applications, maintenance, and best practices. The Technical Support Representative works closely with Marketing, Sales, Quality, and Operations teams to resolve customer issues and deliver a high level of technical support and customer service. Key Responsibilities<ul><li>Provide professional, timely responses to technical support requests received via phone, email, video call, or web form</li><li>Troubleshoot instrument-related issues, including mechanical, electronic, software, data, and chemistry-related concerns</li><li>Conduct post-sale product training sessions for customers</li><li>Assist customers in locating product documentation and resources</li><li>Document customer inquiries, quality concerns, warranty issues, and feedback in organizational systems</li><li>Generate repair and post-sale service quotes</li><li>Authorize, initiate, track, and manage customer product returns related to repair services</li><li>Maintain up-to-date product and application knowledge</li><li>Document problem statements, troubleshooting steps, and resolutions for all customer interactions</li><li>Partner with Quality teams to escalate and track product non-conformance complaints and communicate outcomes to customers</li><li>Identify potential sales opportunities and share insights with internal teams</li><li>Collect data and prepare reports on recurring technical issues, warranty trends, and system performance</li><li>Maintain accurate records in CRM systems for visibility across Marketing and Sales</li><li>Create and update CRM dashboards, reports, and activity logs</li><li>Enter and maintain leads, contact details, and account information, including updates to existing records</li><li>Log customer interactions such as calls, emails, and meeting notes to support full relationship history</li><li>Review and clean CRM data to ensure accuracy and integrity</li><li>Document instrument registrations</li><li>Prepare regular statistical reports for management related to support ticket volume and trends</li><li>Develop user-facing materials to improve system understanding and reduce support volume</li><li>Provide feedback to product management, sales, and engineering on opportunities for product improvement</li><li>Participate in continuous process improvement initiatives</li></ul>
2026-03-30T00:00:00Z

Desktop Support Analyst

Tampa, FL
onsite
Temporary
22.8 - 26.4 USD / Hourly
We are looking for a skilled and customer-focused Desktop Support Analyst to join our team in Tampa, Florida. In this long-term contract role, you will provide Level 2 technical support to end-users, addressing hardware, software, and network-related issues. The ideal candidate will possess strong troubleshooting skills and a proactive approach to solving IT challenges, ensuring smooth operations in a fast-paced environment. Responsibilities: • Deliver Level 2 technical support for desktops, laptops, printers, and peripherals, addressing hardware, software, and network issues. • Diagnose and resolve technical problems with operating systems such as Windows and macOS, as well as software applications and connectivity issues. • Perform light hardware installations, including setting up monitors, docking stations, and other peripherals to ensure proper functionality. • Manage and track support tickets through an IT service management system, ensuring timely resolutions and clear communication with users. • Create and maintain detailed documentation of IT support activities, including troubleshooting steps and hardware/software inventories. • Conduct routine maintenance tasks, such as applying updates, resetting passwords, and ensuring devices comply with IT policies. • Provide basic support for Office365 applications, including Outlook, Teams, and OneDrive. • Assist with the setup and troubleshooting of audio-visual equipment, such as projectors, speakers, and video conferencing tools. • Collaborate with team members to escalate complex issues and ensure effective problem resolution.
2026-03-23T00:00:00Z

Purchasing Specialist

Bartow, FL
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a detail-oriented Purchasing Specialist to join our team. In this role, you will oversee procurement activities across multiple office locations, ensuring the seamless acquisition of materials and supplies necessary for our operations. This position offers an opportunity to refine and enhance inventory processes while working in a dynamic environment that includes emergency response and environmental services. Responsibilities:• Manage purchase orders and requisitions to ensure timely acquisition of materials and supplies.• Revamp and establish efficient inventory management processes across three office locations.• Collaborate with accounting and operational teams to align purchasing activities with organizational goals.• Handle planned and unplanned procurement needs, including urgent purchasing requests.• Monitor vendor performance and negotiate contracts to secure favorable terms.• Maintain accurate records of purchases, costs, and inventory levels.• Utilize Excel to track procurement data and generate reports.• Communicate effectively with suppliers to address issues and ensure delivery timelines are met.• Provide training and support during transitions to updated inventory and purchasing procedures.• Take on additional tasks as needed to support the small department structure. This is a permanent opportunity that will pay up to $65,000 depending upon experience. Please apply to Jane Gearhart if interested!
2026-04-01T00:00:00Z

Corporate Benefits Specialist

Saint Petersburg, FL
onsite
Temporary
26.6 - 28 USD / Hourly
We are looking for a skilled Corporate Benefits Specialist to join our team on a contract basis in St. Petersburg, FL. In this role, you will support the administration and management of employee benefits programs, ensuring compliance with policies and regulations while providing excellent service to employees. This position is ideal for someone with strong attention to detail, experience in benefits administration, and a solid command of HRIS systems. Responsibilities:• Manage and oversee employee benefits programs, including health insurance, retirement plans, and other offerings.• Ensure compliance with applicable laws, regulations, and company policies regarding benefits administration.• Utilize HRIS systems and ticketing platforms to address employee inquiries and resolve benefits-related issues.• Collaborate with internal teams to ensure seamless integration and accuracy of benefits data.• Generate reports and analyze data using tools like Microsoft Excel to support decision-making processes.• Serve as a point of contact for employees, providing guidance and support for benefits-related questions.• Work with external vendors and stakeholders to maintain effective communication and service delivery.• Monitor and track benefits enrollment and changes, ensuring accurate documentation and timely updates.• Assist in the development and implementation of benefits-related processes and improvements.• Deliver prompt and thorough responses to employee and management inquiries regarding benefits.
2026-04-03T00:00:00Z