We are looking for a skilled Product Technical Support Analyst to join our team in Clearwater, Florida, on a Contract to permanent basis. In this role, you will provide top-tier technical support to customers, leveraging your mechanical and electrical expertise to ensure smooth operation and satisfaction. This position offers the opportunity to work in a healthcare-focused environment, addressing challenging technical issues while delivering exceptional service.<br><br>Responsibilities:<br>• Address customer inquiries to diagnose and resolve technical problems effectively.<br>• Apply mechanical and electrical knowledge, including the use of diagnostic tools like voltmeters, to troubleshoot equipment issues.<br>• Maintain professionalism and deliver outstanding customer service, even in high-pressure situations.<br>• Collaborate with team members to share insights and ensure efficient problem-solving.<br>• Create and update detailed documentation for technical procedures and training purposes.<br>• Stay updated on emerging technologies and incorporate them into daily work processes.<br>• Assist in the repair and maintenance of mechanical equipment as required.<br>• Ensure consistent and reliable handling of customer support tasks.<br>• Foster teamwork and a positive work environment through clear communication and collaboration.
<p>We are looking for an Audio/Radio/Speaker Product Support Analyst, with service requests being handled in a call center/phone support environment, to join our team in St. Petersburg, Florida. In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction and providing operational support to our sales and customer service teams. This role requires strong communication skills, a detail-oriented mindset, and the ability to collaborate effectively across departments.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a key point of contact for sales teams, ensuring effective communication with customers.</p><p>• Provide backup support to customer service teams and sales staff during out-of-office periods.</p><p>• Respond to customer inquiries promptly and accurately, aiming to exceed service expectations.</p><p>• Assist team members in managing workload overflow to maintain consistent service quality.</p><p>• Process invoices for return authorizations in compliance with established guidelines.</p><p>• Coordinate with the Technical Services department to address and resolve customer service-related issues.</p><p>• Monitor inventory levels and delivery schedules to support operational success.</p><p>• Utilize Netsuite CRM to manage customer interactions and track service requests.</p><p>• Collaborate with teams to improve processes related to vehicle audio, video, and safety product installations.</p>
<p>We are seeking experienced Control Testing professionals to join our Corporate & Investment Bank (CIB) Markets Operations organization. This role focuses on <strong>SOX and operational control testing</strong>, evaluating the design and effectiveness of controls executed by Operations teams across multiple lines of business within Markets and Payments. <strong>This role is 5 days on site.</strong></p><p><br></p><p>The ideal candidate brings a strong combination of <strong>control testing expertise, operational banking knowledge, and sales & trading product understanding</strong>. This is <strong>not a technical testing role</strong>; rather, it is focused on assessing whether operational controls are designed appropriately, executed effectively, and mitigating risk as intended.</p><p><br></p><p>Senior-level hires may also be responsible for <strong>team oversight, stakeholder management, and governance escalation</strong>.</p><p><br></p><p>Key Responsibilities</p><ul><li>Execute and/or oversee <strong>SOX and operational control testing</strong> across Markets and Payments Operations within the CIB</li><li>Assess the <strong>design and operating effectiveness of controls</strong> run by Operations teams across multiple business lines</li><li>Perform testing on controls related to:</li><li>Daily reconciliations and break management</li><li>Fund transfers and payment controls</li><li>NFA and regulatory checks</li><li>Call box controls, queues, dashboards, and monitoring processes</li><li>Design, document, and maintain <strong>testing scripts and procedures</strong> in accordance with the firm’s control framework</li><li>Review written procedures to assess <strong>risk coverage, control intent, and adequacy of mitigation</strong></li><li>Validate that controls are performed within established <strong>SLAs</strong>, including timely escalation of aged breaks and issues</li><li>Partner closely with Operations, Sales & Trading, Risk, and Governance teams to discuss findings and remediation</li><li>Lead walkthroughs, testing discussions, and stakeholder calls with <strong>clear executive presence and communication</strong></li><li>Escalate control deficiencies and themes to governance committees as required</li><li>(Senior/VP level) Manage or mentor junior testers and support team growth initiatives</li></ul>
<p>We are seeking an experienced Low Voltage Service Manager to join our team in Land O'Lakes. This contract role provides the opportunity to oversee technical operations and manage technicians within a dynamic and rapidly growing company. You will play a vital role in ensuring smooth daily operations and maintaining high standards of service delivery.</p><p><br></p><p>Responsibilities:</p><ul><li><strong>Lead and develop teams</strong>: Guide, train, and promote professional standards for service technicians and coordinators, fostering a culture of accountability, respect, and adaptability.</li><li><strong>Operational excellence</strong>: Oversee scheduling and dispatch, ensure jobs are delivered on time and to quality standards, identify process gaps, and implement improvements.</li><li><strong>Customer relationship management</strong>: Act as main escalation point for service issues, communicate clearly and professionally with stakeholders, and prioritize speedy, solutions-oriented resolution.</li><li><strong>Compliance and documentation</strong>: Maintain strict adherence to local codes, safety standards, and company policies while ensuring thorough and accurate service records and documentation.</li><li><strong>Financial oversight</strong>: Monitor department budget, labor costs, profitability, and report performance metrics, seeking opportunities for growth and operational efficiency.</li><li><strong>Maintenance program leadership</strong>: Design, implement, and continuously improve preventive maintenance programs, service agreements, and inspection schedules, working with sales to drive renewals and retain customers.</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Commissions Specialist to join our team in Clearwater, Florida. This position offers a unique opportunity for recent college graduates eager to develop their skills and grow professionally in the insurance industry. As a Contract to long-term role, it provides a pathway to career advancement while working in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Download and organize commission statements in designated digital formats and store them systematically using file management tools.<br>• Utilize Outlook effectively to set up rules and streamline communication processes.<br>• Collaborate with team members to clearly explain tasks and demonstrate proficiency in computer operations.<br>• Shadow experienced professionals during initial training to understand workflow and operational procedures.<br>• Maintain and update changing login credentials regularly to ensure smooth access to systems.<br>• Support Revenue Analysts by gathering commission statements essential for accurate revenue recording.<br>• Adapt to high-volume tasks and prioritize responsibilities in a fast-paced work environment.<br>• Ensure data accuracy and efficiency when performing calculations and managing files.<br>• Communicate professionally with colleagues and stakeholders to foster a positive work atmosphere.<br>• Leverage Microsoft Excel and other tools for data entry, organization, and reporting tasks.
<p>Are you a NetSuite Administrator looking for a direct hire position in a smaller company where you will be the Subject Matter Expert within a small manufacturing office of around 50 employees in the East Tampa, FL area? If so, apply now. </p><p><br></p><p>FTE Opening for a stand along NetSuite Administrator role for a small manufacturing company in the East Hillsborough County Area with a ~50. </p><p><br></p><p>INTERVIEWS BEGINNING WITH OUR CLIENT FIRST WEEK OF FEBRUARY. S</p><p><br></p><p>We are looking for an experienced NetSuite IT Administrator/Implementation Specialist to take ownership of our ERP system and lead its integration into our business operations. Based in Gibsonton, Florida, this role requires a highly skilled individual with strong attention to detail who can manage the implementation, administration, and optimization of NetSuite while collaborating across multiple departments. The ideal candidate will bring deep technical expertise and a proactive approach to streamlining processes and driving efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Lead the comprehensive implementation of NetSuite, including migration from QuickBooks, ensuring alignment with business goals.</p><p>• Collaborate with internal teams and external partners to define project scope, deliverables, and timelines.</p><p>• Configure NetSuite modules such as financials, inventory management, manufacturing workflows, project costing, and reporting dashboards.</p><p>• Manage and validate data migration strategies, ensuring accuracy and reconciliation from legacy systems.</p><p>• Serve as the primary administrator, maintaining system roles, permissions, workflows, and customizations.</p><p>• Develop and maintain reports, KPIs, and dashboards to support business analytics and decision-making.</p><p>• Oversee system upgrades, testing, and change management processes to ensure smooth transitions.</p><p>• Identify and implement automation opportunities to enhance operational efficiency across departments.</p><p>• Train end-users, create documentation, and establish best practices for system usage.</p><p>• Ensure data integrity, compliance with governance standards, and audit readiness through robust system controls.</p>
