<p>The Cloud System Administrator will support production and lower-level AWS environments running Linux, as well as Google Workspace, with future support for Azure environments. This role collaborates closely with Configuration Management, Business Analysts, QA, and developers to ensure secure, stable, and successful solution delivery.</p><p>The Cloud System Administrator serves as a technical expert for Linux within the DevOps teams and supports incident and problem management for Windows and Google environments. Key responsibilities include partnering with the change management team on backup, patching, and support processes. The Cloud System Administrator is also responsible for analyzing and presenting performance metrics for Linux environments and plays a vital role in tools integration.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Analyzes business needs and identifies possible opportunities.</li><li>Creates and maintains a customer database.</li><li>Facilitates communication between client and customers (non-state entities, including, but not limited to counties, cities, authorities, citizens, private colleges, universities, and businesses) to assist them in improving products/services, to build relationships, and to increase customer satisfaction.</li><li>Thoroughly reviews relevant data and reports of customers’ activities in order to develop/ implement improvements.</li><li>Assists in identifying new product and service offerings to market.</li><li>Identifies and contacts key stakeholders; penetrates market and introduces product/service offerings.</li><li>Evaluates, analyzes, and determines the appropriate product/service offering opportunities. Has knowledge of client’s services and initiatives.</li><li>Identifies trends from customer interaction which could lead to potential new products for client</li></ul>
We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
<p><strong>Customer Service Representative (Skilled)</strong></p><p><strong>Contract Length:</strong> 78‑Week Contract</p><p><strong>Pay:</strong> $20/hour (W2)</p><p><strong>Location:</strong> Remote or Central Time Zone Support (team operates in CST)</p><p><strong>Schedule:</strong> Standard business hours</p><p><strong>Job Summary</strong></p><p>We are seeking a skilled <strong>Customer Service Representative</strong> to support order management, issue resolution, and communication with internal teams and field representatives. The ideal candidate is a problem solver who enjoys investigating issues, navigating multiple systems, and ensuring a positive customer experience.</p><p>This role follows clearly defined procedures and guidelines, requiring the ability to handle routine tasks while exercising good judgment to resolve customer inquiries, claims, and complaints fairly and effectively. You will also contribute to customer education efforts and support continuous improvement initiatives based on customer feedback.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide customer support related to sales, order processing, installations, promotions, and general inquiries.</li><li>Maintain positive customer relationships through clear, timely, and professional communication.</li><li>Investigate and resolve customer complaints in alignment with applicable consumer laws and internal policies.</li><li>Handle order‑related tasks, including reviewing information, coordinating with representatives, and troubleshooting account issues.</li><li>Support organizational initiatives to educate customers and proactively address common questions.</li><li>Assist in developing and implementing improvements in response to customer survey insights.</li><li>Follow established procedures and work routines while adhering to defined guidelines and documentation standards.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p>In this role you'll be contributing your knowledge and ideas to help our client's Professional Services team with implementation projects of their family of products. You will be responsible for overseeing/managing the end-to-end delivery to clients, ensuring high-quality solutions are delivered on time and within budget. You will also work closely with cross-functional teams, clients, and stakeholders to ensure seamless service delivery and customer satisfaction.</p><p> </p><p><strong>This is a hybrid position in Alpharetta –</strong> 3 days per week onsite – and will report to the Director of Professional Services.</p><p><br></p><p><strong>Responsibilities: </strong></p><p><strong>Planning & Execution</strong></p><p>· Develop, maintain, and distribute comprehensive project plans and communication strategies; ensure clients receive standardized project templates.</p><p>· Organize and lead project kick-off meetings with both clients and internal stakeholders to establish alignment and expectations.</p><p>· Maintain accurate and current project timelines, budgets, and status reports within Smartsheet.</p><p>· Continuously update resource allocations; proactively request or release resources in alignment with project execution needs.</p><p>· Manage project budgets, providing regular updates on financial performance and expenditure tracking.</p><p>· Coordinate with Finance to initiate invoice generation in accordance with established project milestones.</p><p>· Govern project scope and implement the change control process when modifications are required</p><p><strong>Stakeholder & Team Coordination</strong></p><p>· Facilitate the clear definition and communication of roles and responsibilities across all project stakeholders, including sponsors, clients, and technical teams.</p><p>· Schedule and lead cross-functional meetings, capturing key decisions and actionable items to ensure accountability.</p><p>· Engage with clients to understand their needs, expectations, and satisfaction levels; address concerns with urgency and professionalism.</p><p><strong>Risk Management & Process Improvement</strong></p><p>· Identify and assess risks related to service delivery; develop and implement mitigation strategies to minimize impact.</p><p>· Apply industry best practices to enhance service delivery performance and operational efficiency.</p><p>· Collaborate with leadership to support dynamic resource management, ensuring alignment with the Professional Services project pipeline.</p>
<p>A law firm in Sandy Springs is seeking a detail-oriented and proactive Litigation Paralegal to join the team and support two attorneys with civil litigation cases. The ideal candidate will possess strong organizational skills, be able to manage multiple priorities, and have a dedicated client service approach.</p><p>Key Responsibilities:</p><ul><li>Assist attorneys in all phases of civil litigation, including case management, discovery, trial preparation, and post-trial matters.</li><li>Draft, proofread, and file various legal documents such as complaints, answers, motions, subpoenas, and discovery requests/responses.</li><li>Organize, review, and maintain case files, pleadings, and exhibits.</li><li>Perform legal research.</li><li>Coordinate scheduling, correspondence, and communication with clients, courts, and opposing counsel.</li><li>Manage deadlines and ensure timely filing of court documents.</li><li>Prepare and organize materials for depositions, hearings, and trials.</li><li>Summarize depositions, transcripts, and medical records as needed.</li><li>Maintain confidentiality and demonstrate a high level of professionalism.</li></ul><p><br></p>
<p>Robert Half HR Solutions is partnering with a rapidly growing wealth management firm to hire a newly created <strong>Internal Recruiter</strong> to help build and scale their hiring function. In this role, you’ll lead full‑cycle recruiting across financial advisors, client service/administrative roles, and key corporate functions. You’ll also help shape recruiting processes, support ATS evaluation, and partner closely with HR leadership as the company continues aggressive growth.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Manage end‑to‑end recruitment for advisor, administrative, and corporate positions.</li><li>Build and improve hiring workflows, approval processes, and recruiting strategies.</li><li>Partner with external agencies and evaluate performance/KPIs.</li><li>Support the assessment and selection of future ATS solutions.</li><li>Create recruiting reports, feedback loops, and candidate experience improvements.</li><li>Work directly with the CHRO and HR leadership on talent priorities.</li></ul><p><strong>What We’re Looking For</strong></p><ul><li><strong>Experience recruiting in wealth management, RIA, and/or broker‑dealer environments is required.</strong></li><li>Strong understanding of advisor hiring, licensing, and registration (FINRA, Series exams, etc.).</li><li>Ability to operate independently in a fast‑paced, acquisitive, high‑growth environment.</li><li>Strong relationship builder with a process‑improvement mindset.</li></ul><p><br></p><p><br></p><p><br></p>
We are looking for a dedicated Customer Experience Specialist to join our team in Atlanta, Georgia. In this role, you will play a key part in ensuring customer satisfaction by providing support related to orders, product inquiries, and troubleshooting issues. This is a Contract position, offering an excellent opportunity to grow within a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Assist customers with placing orders, providing detailed product information, and addressing pricing inquiries.<br>• Respond to customer questions about order status and deliver timely solutions to support requests.<br>• Accurately input and manage customer data and order records within the company's system.<br>• Troubleshoot connectivity and other issues effectively to ensure a seamless experience for customers.<br>• Develop strong customer relationships by showcasing product expertise and prompt communication.<br>• Collaborate with team members to share insights and enhance overall team performance.<br>• Maintain detailed and organized documentation of customer interactions, cases, and resolutions.<br>• Utilize multiple browsers and communication platforms to address customer needs efficiently.<br>• Handle email correspondence professionally to resolve inquiries and provide updates.<br>• Contribute to continuous improvement by identifying and implementing best practices.
We are looking for a Facilities Coordinator to join our team in Atlanta, Georgia. As part of this contract position, you will oversee daily operations to ensure a smooth and welcoming environment for employees and visitors. This role requires a proactive individual with strong communication skills and the ability to manage multiple tasks effectively. If you have a customer-focused mindset and are comfortable working in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Foster a warm and detail-oriented atmosphere for employees and guests by managing site operations.<br>• Proactively identify and address client needs to enhance their overall experience.<br>• Assist the Facilities Manager with tasks and responsibilities as required.<br>• Coordinate maintenance activities, ensuring all schedules and communications are effectively managed.<br>• Utilize internal systems to process work orders and invoices accurately.<br>• Monitor and maintain the condition of office spaces, addressing any issues promptly.<br>• Liaise with vendors and service providers to guarantee seamless execution of work.<br>• Organize and manage conference room bookings and setups.<br>• Deliver efficient and compliant visitor registration and access services.<br>• Maintain cleanliness and stock levels in kitchen and break areas, including ordering necessary supplies.
<p>We are looking for an experienced Creative Project Manager to join our team in Atlanta, Georgia. In this role, you will act as a vital link between clients and the Creative/Production team, ensuring seamless execution and delivery of projects. This is a contract-to-permanent position that offers an exciting opportunity to work on creative services initiatives in the printing and publishing industry.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the end-to-end management of creative services projects, including scheduling, estimating, and tracking progress.</p><p>• Serve as the primary point of contact between clients and internal teams, ensuring clear communication and alignment.</p><p>• Coordinate marketing needs and project goals to ensure all deliverables meet expectations.</p><p>• Identify and resolve project-related issues while escalating barriers when necessary.</p><p>• Maintain accurate job details and invoicing to support project completion and client satisfaction.</p><p>• Optimize workflows and processes to enhance efficiency and service excellence.</p><p>• Collaborate with creative teams to develop impactful retail and store signage solutions.</p><p>• Monitor project performance and provide regular updates to stakeholders.</p><p>• Mentor entry level team members on tools and systems to drive productivity.</p><p>• Ensure all communications are tailored to the audience and convey messages effectively.</p>
<p>🌟 <strong>Now Hiring: Remote Law Firm Partner – Intellectual Property (IP) Specialty</strong> 🌟</p><p><br></p><p>Are you a <strong>rainmaker</strong>, a <strong>difference‑maker</strong>, and a <strong>leader in the making</strong>? Ready to join a modern, fully remote boutique IP firm where transparency, flexibility, and high‑level technical expertise drive success?</p><p><br></p><p>Our client—a <strong>virtual‑first, debt‑free, boutique intellectual property firm</strong> —is seeking an experienced <strong>Partner-Level Attorney</strong> to help lead the practice and continue building a world-class team. This is an exceptional opportunity for a true go‑getter who values autonomy, collaboration, and a culture built on trust—not bureaucracy.</p><p><br></p><p>⚖️ <strong>100% Remote</strong></p><p>⚖️ <strong>Direct Hire</strong></p><p>⚖️ <strong>Bring Your Team (Associates / Patent Agents / Partners)</strong></p><p>⚖️ <strong>Must be barred and in good standing in the state where you practice</strong></p><p><br></p><p>💼 <strong>What You’ll Do</strong></p><p>As a Partner, you’ll lead sophisticated legal work, influence firm direction, and expand your practice with full back-end operational support.</p><p><br></p><p>Your responsibilities may include:</p><p>🔹 Advising clients across IP, regulatory IP, and complex technical industries</p><p>🔹 Driving business development and growing a high-value book of business</p><p>🔹 Leading complex, multi-dimensional client engagements</p><p>🔹 Collaborating with attorneys, agents, and technical specialists</p><p>🔹 Managing your own docket with full autonomy</p><p>🔹 Building and mentoring a team (if desired)</p><p>🔹 Contributing to a high-touch, high-service client culture</p><p><br></p><p>You’ll have:</p><p>✔️ Independence</p><p>✔️ Flexibility</p><p>✔️ A supportive, high-caliber talent pool</p><p>✔️ No administrative burdens (the firm handles it all)</p><p><br></p><p>✨ <strong>Who Thrives Here</strong></p><p>✔️ Self-starters with strong client books</p><p>✔️ Leaders who enjoy autonomy and partnership potential</p><p>✔️ Attorneys who’ve worked remote before—or those confident they can</p><p>✔️ Collaborative minds who value precision, transparency & technical excellence</p><p><br></p><p>Attorneys seeking equity partnership pathways will find abundant opportunity to grow and lead.</p>
We are looking for a dedicated Social Services Coordinator to support senior citizens and individuals with disabilities in Atlanta, Georgia. This contract position focuses on improving the quality of life for residents by organizing programs, fostering community engagement, and promoting health, wellness, and safety. The ideal candidate will excel at creating inclusive environments and managing social service initiatives tailored to the needs of seniors and the community.<br><br>Responsibilities:<br>• Develop and implement programs that address health, wellness, and nutrition for senior residents and individuals with disabilities.<br>• Facilitate community-building activities to promote social engagement, cultural appreciation, and safety.<br>• Organize educational workshops and occupational wellness programs to support financial literacy and job readiness.<br>• Assist residents with case management services to help them achieve their personal goals and maintain independence.<br>• Coordinate food distribution initiatives such as food banks and meal programs to enhance food accessibility.<br>• Create and distribute monthly newsletters and calendars to inform residents about upcoming programs and events.<br>• Manage program budgets and ensure compliance with financial procedures.<br>• Maintain accurate records of resident demographics, case management data, and program attendance.<br>• Collaborate with property management teams to ensure lease compliance and promote healthy living environments.<br>• Recruit and engage community volunteers to support service delivery.
<p>We are looking for a detail-oriented Collections Representative to join our team in Conyers, Georgia. In this contract position, you will play a key role in managing financial transactions, ensuring accurate processing of invoices, and maintaining excellent customer service standards. If you have strong organizational skills and thrive in a fast-paced environment, this opportunity is ideal for you.</p><p><br></p><p>Responsibilities:</p><p>• Process customer invoices accurately and efficiently while adhering to company policies.</p><p>• Handle inbound calls and provide attentive support to resolve customer inquiries related to accounts receivable.</p><p>• Review and reconcile accounts to identify discrepancies and ensure timely resolution.</p><p>• Manage check processing and overdraft transactions with precision and attention to detail.</p><p>• Utilize Oracle program and Microsoft Office tools to maintain and organize financial records.</p><p>• Collaborate with internal teams to ensure seamless communication regarding customer accounts.</p><p>• Conduct thorough reviews of invoices and ensure compliance with accounting standards.</p><p>• Address customer concerns with courtesy and maintain strong relationships.</p><p>• Assist in hiring processes by providing necessary documentation and support for onboarding.</p><p>• Perform other accounting functions as needed to support the department's objectives.</p>
We are looking for a skilled TMS Integration Analyst to join our team in Johns Creek, Georgia. In this Contract to permanent position, you will play a pivotal part in delivering tailored solutions for Transportation Management Systems, ensuring they align with client business needs. This position offers an opportunity to work closely with clients and internal teams to drive impactful results in the motor freight forwarding industry.<br><br>Responsibilities:<br>• Collaborate with clients to assess business needs and provide comprehensive Transportation Management System solutions.<br>• Configure and maintain custom integrations and features to meet specific client requirements.<br>• Analyze transportation data to evaluate shipping costs and volumes across various facilities, modes, and regions.<br>• Serve as a key liaison between clients and development teams to communicate system enhancements and requirements.<br>• Participate in project planning, system configuration, testing, and user training to ensure seamless implementation.<br>• Conduct business process mapping and provide guidance on IT services and technology solutions.<br>• Develop and coordinate test plans, scenarios, and training materials for system users.<br>• Interpret contracts and manage data related to Truckload, Ocean, and Air shipping agreements.<br>• Facilitate the delivery and utilization of IT services to support business operations.<br>• Perform additional duties as assigned to support project objectives.
<p>Robert Half is seeking a legal assistant to support a Sandy Springs law firm with Veterans Disability Benefits claims and appeals. The role involves close collaboration with attorneys, case managers, and clients, requiring strong organizational skills and a deep understanding of VA disability claims processes.</p><p><br></p><p>Responsibilities:</p><p>• Retrieve and organize VA decisions, notification letters, and other records from the VA system, ensuring all essential documents are promptly captured and stored.</p><p>• Accurately enter and maintain relevant materials in the firm's case-management system to support legal analysis.</p><p>• Prepare and draft VA forms, responses, and supporting materials based on legal guidance provided by attorneys.</p><p>• Assemble and submit evidence for claims, ensuring completeness and adherence to case requirements.</p><p>• Monitor claim statuses, deadlines, and VA actions to provide real-time updates to the legal team.</p><p>• Update internal milestones and integrate new documents and correspondence into case files without delay.</p><p>• Communicate with clients in a meticulous and empathetic manner, addressing inquiries and providing detailed updates on case progress.</p><p>• Coordinate with Accredited Agents and Case Managers to gather additional information or follow up as needed.</p><p>• Ensure all communication and documentation align with firm standards and meet quality expectations.</p>
<p>We are looking for a Legal Assistant to join our team in Sandy Springs, Georgia. This Contract to permanent position offers an excellent opportunity for a motivated individual to support a dynamic legal team while gaining valuable experience in a detail-oriented environment. The ideal candidate will possess strong organizational skills, a proactive attitude, and the ability to manage multiple tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Draft and e-file legal documents.</p><p>• Communicate effectively with internal team members and external partner.</p><p>• Provide exceptional customer service and maintain detail-oriented relationships with clients.</p><p>• Utilize computer systems to manage documentation and workflows efficiently.</p><p>• Assist with tasks related to consumer collections and civil litigation.</p><p>• Handle multiple priorities simultaneously while maintaining accuracy and timeliness.</p><p>• Perform additional duties as assigned to support the legal team.</p>
<p>The Portal Solutions Architect is a highly visible, cross-functional leader who shapes how our customers experience our digital platforms. This role owns the end-to-end architecture and delivery of secure, scalable, customer-facing web portals that support enterprise reverse logistics — translating complex business and customer needs into elegant, durable technical solutions.</p><p><strong> </strong></p><p><strong>Layman’s terms:</strong> You will be designing and customizing our client's client portal which allows for tracking of shipments to interact with our client's major automotive client. The environment is a Microsoft shop. Their current client portal is homebuilt on PHP.</p><p> </p><p><strong>Major Duties and Responsibilities:</strong></p><ul><li><strong>Technical & Architectural Leadership:</strong> Own the architectural vision and technical direction for portal solutions built primarily on Microsoft cloud and business application technologies (Azure, Dynamics 365 CRM and Business Central), guiding internal and external development teams, reviewing designs, and ensuring best practices in security, scalability, and maintainability.</li><li><strong>Solution Design & Prototyping:</strong> Lead the design of complex web applications and integrations, providing architectural guidance and hands-on support for proof-of-concepts and critical-path issues when needed.</li><li><strong>Integration Oversight:</strong> Oversee integrations across web applications and enterprise platforms, including APIs, Azure services, identity and SSO (Entra ID, OAuth, SAML), CRM, ERP, and Power Platform solutions, ensuring secure, reliable, and loosely coupled system design.</li><li><strong>Delivery Partnership & Risk Management:</strong> Collaborate with the PMO to support delivery timelines and execution, while maintaining ownership of technical dependencies, architectural decisions, and risk mitigation strategies.</li><li><strong>Quality & Continuous Improvement:</strong> Partner with QA and internal teams to ensure high-quality delivery, participate in design and code reviews, and drive continuous improvement through retrospectives and process enhancements.</li></ul>
<p>Risk Advisory – IT Audit Manager</p><p>Location: Atlanta, GA (Hybrid)</p><p>Does NOT offer sponsorship or C2C now or in the future</p><p><br></p><p>Robert Half is seeking an experienced and driven IT Audit Manager to join a Risk Advisory Services practice. In this leadership role, you will manage and deliver IT risk consulting engagements—including SOX compliance, SOC readiness and reporting, and cybersecurity assessments—across a variety of industries. You’ll work closely with clients to enhance their internal control environments, manage compliance efforts, and mitigate risk.</p><p><br></p><p><br></p>
<p>Robert Half Marketing and Creative Atlanta is looking Traffic Manager to join a growing agency team in Midtown Atlanta. The Traffic Manager will facilitate workflow on retail and channel graphic projects. Duties include managing internal traffic systems, creating schedules and tracking project progress, routing work for review and approval, archiving files and assets and opening and closing projects. This position partners and builds strong relationships with internal clients and team members. This position is regarded by the client as a trusted advisor and works closely with the designers, and account/project managers to set project milestones, create project timelines and track schedules to ensure all deliverable deadlines are met on time and on brand. The Traffic Manager must have a thorough understanding of the creative/print production process. </p><p><br></p>
<p>Robert Half is seeking an experienced case manager to support Veteran's Affairs Disability cases. In this crucial role, you will help our veteran clients navigate the complexities of disability claims, ensuring each case receives the highest level of care and attention.</p><p>Key Responsibilities:</p><ul><li>Manage and coordinate disability cases for veterans in collaboration with attorneys.</li><li>Gather and review relevant medical documentation and evidence.</li><li>Conduct client interviews and maintain regular communication throughout the claims process.</li><li>Prepare and submit claims and appeals to the Department of Veterans Affairs.</li><li>Track case progress and update clients, attorneys, and relevant parties.</li><li>Advocate for veteran rights and guide clients to available resources and support.</li><li>Maintain accurate records and adhere to all compliance requirements.</li></ul><p><br></p><p><br></p>
<p><strong>Overview</strong></p><p>Our client is seeking a <strong>Senior Backend Engineer</strong> with deep expertise in <strong>OAuth 2.0</strong>, <strong>Auth0</strong>, and backend development using <strong>.NET (C#)</strong> and <strong>PHP</strong>. This engineer will help design and implement identity, authorization, and reseller-channel features within a distributed, multi-tenant architecture.</p><p>This is a hands-on development role requiring strong systems-level thinking and experience building secure, scalable, service-oriented systems.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design and implement <strong>OAuth 2.0</strong> authentication/authorization flows.</li><li>Integrate client’s platform with <strong>Auth0</strong> (Okta), including identity provider configuration.</li><li>Develop backend services using <strong>.NET (C#)</strong> and <strong>PHP</strong>.</li><li>Support microservices and distributed systems architecture efforts.</li><li>Model complex <strong>reseller / channel-partner</strong> ecosystems and access patterns.</li><li>Contribute to platform-wide security, API design, and hierarchical access models.</li><li>Assist in implementing white-label, multi-tier, and multi-tenant system features.</li><li>Collaborate with engineering leadership during an accelerated implementation window (Auth0 rollout through April 1).</li></ul>
<p>We are looking for a skilled Tech Support Lead to oversee IT operations and provide exceptional technical assistance to our team. Based 35 miles northeast of downtown Atlanta and this role requires a proactive individual capable of managing support systems, troubleshooting issues, and ensuring seamless functionality of IT resources. The ideal candidate will excel in customer service, problem-solving, and maintaining high standards of efficiency and communication.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive technical support, ensuring IT systems operate smoothly and meet business requirements.</p><p>• Track and manage service requests and incidents using the Helpdesk system, guaranteeing accuracy and timely resolutions.</p><p>• Diagnose and resolve issues related to applications, hardware, and systems, collaborating with vendors when necessary.</p><p>• Maintain high levels of customer satisfaction by adhering to service level agreements and providing clear, effective communication.</p><p>• Investigate and address system disruptions, enhancing functionality, availability, and performance.</p><p>• Provide user support for company systems, gather requirements for improvements, and drive adoption initiatives through training and communication.</p><p>• Facilitate IT onboarding and offboarding processes, ensuring secure and efficient management of user access and equipment.</p><p>• Develop and maintain knowledge base documentation to standardize processes and solutions.</p><p>• Lead on-site IT service improvement projects, ensuring successful implementation and adherence to company policies.</p><p>• Escalate unresolved technical issues to higher-level teams while following change management protocols.</p>
We are looking for an experienced Software Delivery Manager to oversee the implementation of cutting-edge cloud-based SaaS solutions. This position involves leading a team of engineers, fostering collaboration with cross-functional teams, and ensuring the delivery of high-quality, customer-facing solutions. Based in Sandy Springs, Georgia, this hybrid role offers a blend of onsite and remote work.<br><br>Responsibilities:<br>• Manage and mentor a team of software and solutions engineers, supporting their growth and success.<br>• Act as the primary technical escalation point for addressing complex customer challenges.<br>• Oversee end-to-end SaaS solution delivery, from initial design through final implementation.<br>• Engage with clients to understand their needs, provide guidance, and deliver tailored solutions.<br>• Collaborate across departments to align processes and ensure positive project outcomes.<br>• Promote and enforce best practices to maintain consistency and quality in solution delivery.<br>• Drive the documentation process to ensure clarity and accessibility of technical information.<br>• Facilitate discussions around solution architecture and future-state strategies.<br>• Manage cloud platform integrations, focusing on Azure for optimal performance.<br>• Utilize ITIL frameworks to enhance infrastructure and service delivery efficiency.
<p>We are looking for a skilled GenAI Data Automation Engineer to design and implement innovative, AI-driven automation solutions across AWS and Azure hybrid environments. You will be responsible for building intelligent, scalable data pipelines and automations that integrate cloud services, enterprise tools, and Generative AI to support mission-critical analytics, reporting, and customer engagement platforms. Ideal candidate is mission focused, delivery oriented, applies critical thinking to create innovative functions and solve technical issues.</p><p><br></p><p>Location: <strong>REMOTE - EST or CST</strong></p><p><br></p><p>This position involves designing, developing, testing, and troubleshooting software programs to enhance existing systems and build new software products. The ideal candidate will apply software engineering principles and collaborate effectively with colleagues to tackle moderately complex technical challenges and deliver impactful solutions.</p><p><br></p><p>Responsibilities:</p><ul><li> Design and maintain data pipelines in AWS using S3, RDS/SQL Server, Glue, Lambda, EMR, DynamoDB, and Step Functions.</li><li> Develop ETL/ELT processes to move data from multiple data systems including DynamoDB → SQL Server (AWS) and between AWS ↔ Azure SQL systems.</li><li> Integrate AWS Connect, Nice inContact CRM data into the enterprise data pipeline for analytics and operational reporting.</li><li> Engineer, enhance ingestion pipelines with Apache Spark, Flume, Kafka for real-time and batch processing into Apache Solr, AWS Open Search platforms.</li><li> Leverage Generative AI services and Frameworks (AWS Bedrock, Amazon Q, Azure OpenAI, Hugging Face, LangChain) to:</li><li> Create automated processes for vector generation and embedding from unstructured data to support Generative AI models.</li><li> Automate data quality checks, metadata tagging, and lineage tracking.</li><li> Enhance ingestion/ETL with LLM-assisted transformation and anomaly detection.</li><li> Build conversational BI interfaces that allow natural language access to Solr and SQL data.</li><li> Develop AI-powered copilots for pipeline monitoring and automated troubleshooting.</li><li> Implement SQL Server stored procedures, indexing, query optimization, profiling, and execution plan tuning to maximize performance.</li><li> Apply CI/CD best practices using GitHub, Jenkins, or Azure DevOps for both data pipelines and GenAI model integration.</li><li> Ensure security and compliance through IAM, KMS encryption, VPC isolation, RBAC, and firewalls.</li><li> Support Agile DevOps processes with sprint-based delivery of pipeline and AI-enabled features.</li></ul>
We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Suwanee, Georgia. In this long-term contract position, you will play a critical role in managing customer accounts, ensuring financial accuracy, and supporting various accounting functions. This opportunity is ideal for professionals with a strong background in accounts receivable processes and a commitment to delivering exceptional results.<br><br>Responsibilities:<br>• Generate and distribute accurate customer invoices and account statements.<br>• Reconcile customer accounts to ensure all financial data is precise and up-to-date.<br>• Maintain comprehensive accounts receivable records, including tracking payments and updating account statuses.<br>• Investigate and resolve discrepancies or irregularities in customer accounts, addressing inquiries as needed.<br>• Collaborate with cross-functional teams to ensure accurate updates to financial ledgers and journals.<br>• Provide support for shared services responsibilities across multiple affiliates and entities.<br>• Assist with general accounting tasks to support department needs.<br>• Prepare ad hoc reports and assignments as directed by the Accounts Receivable Manager.
We are looking for a dedicated Legal Assistant to join our team in Fairburn, Georgia. This long-term contract position offers an excellent opportunity to work closely with the court judge, providing essential administrative and legal support. The role involves a variety of responsibilities aimed at ensuring the efficient operation of the court.<br><br>Responsibilities:<br>• Deliver exceptional customer service to individuals interacting with the court.<br>• Submit and process tickets efficiently while adhering to established procedures.<br>• Maintain and update court-related databases to ensure accuracy and accessibility.<br>• Organize and manage legal files and documents to support court operations.<br>• Collect and process fees related to court fines in a timely manner.<br>• Assist with court filings and ensure compliance with relevant regulations.<br>• Collaborate with court staff to facilitate smooth daily operations.
