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1 result for It Support Specialist in Spartanburg, SC
- Spartanburg, SC
- onsite
- Contract / Temporary to Hire
- 16.5 - 17 USD / Hourly
- We are looking for a Technical Triage Support Analyst to join our team in Boiling Springs, South Carolina. In this role, you will provide front-line technical assistance and exceptional customer service to clients while ensuring accurate documentation and timely escalation of unresolved issues. This is a Contract to permanent position that offers a dynamic opportunity to grow within a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Respond to incoming support calls promptly, delivering detail-oriented and courteous service to all customers.<br>• Diagnose and troubleshoot basic technical issues using established procedures while ensuring clear communication.<br>• Escalate unresolved or complex technical problems to specialized teams with detailed documentation.<br>• Log all customer interactions, troubleshooting steps, and resolutions in the ticketing system for accurate record-keeping.<br>• Maintain a customer-centric approach by demonstrating empathy, patience, and timely follow-ups.<br>• Collaborate with internal teams to ensure smooth communication and efficient resolution of escalated issues.<br>• Provide consistent updates to customers regarding the status of their issues and resolutions.<br>• Uphold high standards of enthusiasm when handling customer inquiries.<br>• Participate in team discussions and contribute to improving support processes and efficiency.
- 2026-03-02T00:00:00Z