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Robert Half is searching for a Tier II IT Support Specialist to support a client in a dynamic and fast-paced environment where technical expertise and problem-solving skills are essential. In this role, you will provide both Tier 1 and Tier 2 support, manage help desk tickets, troubleshoot IT issues, and assist with maintaining the organization’s technology infrastructure. This is a great opportunity for a proactive professional who thrives in a hands-on role and enjoys delivering top-notch technical support.
Position Overview
- Employment Type: Contract-to-hire (W2)
- Location: 100% onsite in Seattle, WA
- Schedule: Monday - Friday, 8 AM - 5 PM
Key Responsibilities:
- Provide end-user technical support, diagnosing and resolving hardware, software, and network-related issues.
- Monitor and manage the IT ticketing system, ensuring timely resolution and accurate documentation.
- Support virtualized environments using Citrix, Azure, VMware, and Hyper-V.
- Administer Windows 11 and Microsoft 365, ensuring smooth system operations.
- Manage Active Directory and Group Policy Objects (GPO) to control user access and security settings.
- Perform maintenance, upgrades, and troubleshooting on Windows Server.
- Assist in strengthening network security, including user access management and threat mitigation.
- Handle basic networking tasks, such as IP address assignments, VPN setup, and network configurations.
- 3-4 years of experience in IT support, including Systems Administration responsibilities (or a related IT degree).
- Hands-on experience working with virtual machines (Citrix, Azure, VMware, Hyper-V).
- Strong proficiency in Windows 11 and Microsoft 365 administration.
- Experience with Active Directory and GPO management.
- Windows Server 2016-2022 – advanced administration experience
- Advanced networking – IP, VPN, Subnets, etc.
- Advanced security knowledge – anti-virus, etc.
Soft skills:
- A self-motivated problem solver who enjoys troubleshooting and finding solutions.
- Someone who learns quickly and adapts well to new challenges.
- An excellent communicator who can work with both technical and non-technical users.
- Detail-oriented and organized in handling IT support tasks.
- Customer-focused with an empathetic approach to end-user needs.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
roberthalf.gobenefits.net for more information.
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