<p>This role supports a large global IT services organization that includes the service desk, learning and development, end‑user technology, and equipment servicing, working within a structured and collaborative nine‑person team. It offers exposure to a mega‑scale IT environment and hands‑on learning across diverse IT operational areas. In this position, the Business Analyst II will contribute to a major ServiceNow migration initiative by gathering and documenting business requirements for on‑premises processes, partnering with IT support engineering teams to map workflows, clarify needs, and produce high‑quality documentation to support the overall migration effort.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Gather and document business requirements for the ServiceNow migration.</li><li>Conduct business process mapping and workflow documentation using ASONA, Lucidchart, and Microsoft 365 tools.</li><li>Translate engineering requirements into clear, simplified language for both technical and non‑technical audiences.</li><li>Participate in stakeholder meetings (approx. 30%).</li><li>Produce detailed documentation supporting IT support engineering and project teams (approx. 70%).</li><li>Collaborate within a large organization with multiple verticals and stakeholders.</li></ul>
<p>Robert Half Technology is looking for a Help Desk Technician to support a client based in Lynnwood, Washington. This is a 100% onsite position, Monday to Friday (8AM-5PM). </p><p><br></p><p><strong>Duration:</strong> Contract; with potential to extend </p><p><strong>Location: </strong>Onsite in Lynnwood, Washington </p><p><strong>Pay rate: </strong>$33/hourly </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-level technical support to end users via phone, email, in person, or a ticketing system</li><li>Troubleshoot and resolve basic hardware, software, and connectivity issues</li><li>Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals</li><li>Assist with user account creation, access permissions, and system onboarding/offboarding</li><li>Perform routine system checks, updates, and preventative maintenance</li><li>Escalate complex or unresolved issues to senior IT staff when appropriate</li><li>Document issues, solutions, and procedures in ticketing systems and knowledge bases</li><li>Support basic network troubleshooting and device setup</li><li>Follow company IT policies, security standards, and best practices</li></ul>
<p>Robert Half is seeking a hands-on, detail-oriented IT professional to support a client in Seattle, Washington for a hardware deployment and support initiative. This is an on-site role focused on ensuring a smooth rollout of new computers and devices for our end users.</p><p><br></p><p><strong>Role Type:</strong> Contract position (ongoing)</p><p><strong>Location:</strong> Seattle, Washington </p><p><strong>Pay rate:</strong> up to $35/hourly (W2)</p><p><br></p><p><strong>Day-to-Day Responsibilities:</strong></p><ul><li>Provide IT support for up to 80 new computers during deployment cycles.</li><li>Set up hardware including laptops, desktops, monitors, docks, and peripherals.</li><li>Manage cabling and device organization at workstations and desks.</li><li>Provide desk-side support and troubleshooting during device rollouts.</li><li>Coordinate device swaps and upgrades with end users.</li><li>Perform basic troubleshooting on Windows (and possibly Mac) systems.</li></ul>
<p>Robert Half is seeking a skilled <strong>Power BI Analyst </strong>with deep expertise in <strong>Power BI</strong> and the <strong>Microsoft Fabric ecosystem</strong> to support reporting, analytics, and data optimization initiatives for a law firm based in Seattle, WA. This role is ideal for someone who enjoys troubleshooting complex reporting issues, optimizing DAX for performance, and partnering with other analysts to elevate overall data quality and usability.</p><p><br></p><p><strong>Duration:</strong> 3 months with potential to extend</p><p><strong>Location: </strong>100% Remote</p><p><strong>Schedule:</strong> Monday - Friday 8 to 5pm (Core Hours)</p><p><br></p><p>The Power BI Analyst will play a key role in reviewing and enhancing existing reports, building new analytics solutions, and ensuring secure, scalable, and well-governed reporting across the organization.</p><p> </p><p><strong>Job Responsibilities: </strong></p><ul><li>Review and remediate a backlog of Power BI reports that are not functioning correctly.</li><li>Enhance existing reports and create new Power BI reports and dashboards to meet business needs.</li><li>Validate report accuracy, refresh schedules, and data sources.</li><li>Translate business requirements into effective reporting solutions.</li><li>Build, maintain, and enhance Power BI data models.</li><li>Write, optimize, and refactor DAX expressions to improve report performance and scalability.</li><li>Review Power BI reports created by other analysts and provide recommendations for DAX optimization and model improvements.</li><li>Create data ingestion workflows and reporting stories using Fabric tools.</li><li>Support data lifecycle management and reporting best practices.</li><li>Implement and maintain role-level security (RLS) and object-level security (OLS) within Power BI.</li><li>Ensure reporting solutions comply with data governance, security, and access control standards.</li><li>Support updates and changes to governed datasets and semantic models.</li><li>Troubleshoot credential issues, refresh failures, and report errors.</li><li>Partner with business stakeholders and fellow analysts to resolve data and reporting challenges.</li><li>Contribute to documentation and knowledge sharing to improve team efficiency and reporting quality.</li></ul>
We are looking for an experienced Tech Support Manager to lead the implementation, testing, and training of cutting-edge technologies and software within the Manufacturing Department. This role is vital to ensuring the department operates efficiently while preparing for future growth. The successful candidate will collaborate with key stakeholders to maintain and improve systems and processes. <br> Responsibilities: • Manage the deployment, maintenance, and optimization of software programs used in the Manufacturing Department, including tools such as Revit, Navisworks, Revizto, and other emerging technologies. • Collaborate with the Virtual Construction Operations Manager and Director of Manufacturing to evaluate, test, and select new software and equipment. • Provide technical troubleshooting and timely resolution for software and hardware issues within the Manufacturing Department. • Coordinate with the IT Department to ensure updates and deployments of current software programs are seamless and effective. • Conduct beta testing of new programs and offer insights and recommendations prior to implementation. • Train team members on existing software tools and newly adopted technologies to ensure efficient utilization. • Regularly communicate with leadership to deliver progress updates and propose innovative solutions. • Identify opportunities to improve processes and enhance the functionality of existing systems. • Oversee the integration of software, hardware, and tooling between the fabrication shop and Virtual Construction systems. • Document processes, training materials, and implementation procedures to ensure consistency and knowledge retention. Medical, dental, and vision insurance 401(k) plan with company match Health Savings and Flexible Spending Accounts Company-paid life and disability insurance (STD/LTD) Paid Time Off (PTO) beginning at 120 hours annually for permanent employees Seven paid holidays plus one floating holiday Employee Assistance Program detail oriented development support and tuition reimbursement Employee referral program Wellness program and employee events
