We are looking for dedicated Customer Service Representatives to join our team in Maricopa, Arizona. This is a Contract to permanent position offering an excellent opportunity for career growth and stability. The role involves providing exceptional service to clients while working in a dynamic environment. Following a comprehensive training period, employees will transition to a hybrid schedule.<br><br>Responsibilities:<br>• Deliver outstanding customer service through phone calls, emails, and other communication channels.<br>• Handle inquiries and resolve issues efficiently while maintaining professionalism.<br>• Accurately document customer interactions and follow up on unresolved matters.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Participate in training sessions to gain a thorough understanding of company procedures and policies.<br>• Adhere to schedule requirements, including office-based and hybrid work arrangements.<br>• Maintain knowledge of company offerings and provide detailed information to customers.<br>• Work towards achieving performance goals and contributing to team success.<br>• Adapt to occasional changes in work schedules based on business needs.<br>• Ensure compliance with company standards and guidelines in all interactions.
Customer Care Representative – Mortgage Services<br><br>Location: Tempe, AZ (On-site, Rio Salado Pkwy & Loop 101)<br><br>Pay: $20/hour<br><br>Employment Type: Full-Time <br><br>Industry: Mortgage & Financial Services<br><br>About the Role<br>Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire multiple Customer Care Representatives. This is an excellent entry-level opportunity for candidates looking to begin a career in the mortgage industry. The role is 100% on-site in a modern, high-volume call center environment.<br><br>Position Overview<br>As a Universal Customer Care Agent, you will support mortgage customers through both inbound and outbound calls. You’ll assist callers with questions regarding payments, escrow, and general account inquiries, as well as reach out to customers who may be past due on their mortgage payments.<br><br>Key Responsibilities<br>• Handle inbound calls regarding mortgage payments, escrow questions, and general loan support.<br>• Conduct outbound calls to customers regarding missed or past-due payments.<br>• Provide clear, accurate, and customer-focused assistance across all inquiries.<br>• Document all customer interactions in the internal system with accuracy and attention to detail.<br>• Follow all compliance standards and customer care guidelines.<br>• Participate in ongoing training and coaching sessions.<br><br>Schedule<br>Full-time – 40 hours/week<br>Monday–Friday schedules:<br>• Fall/Winter: 10:00 AM – 7:00 PM<br>• Spring/Summer: 9:00 AM – 6:00 PM<br>Monthly Saturday rotation (1 per month):<br>• Fall/Winter: 8:00 AM – 12:00 PM<br>• Spring/Summer: 7:00 AM – 11:00 AM<br><br>Training<br>• 2 weeks paid classroom training<br>• 1 week of shadow-based training with tenured representatives<br><br>Qualifications<br>• Prior customer service experience required (call center, administrative support, retail customer care, receptionist, or related).<br>• Strong communication and problem solving skills.<br>• Ability to manage a high call volume with professionalism.<br>• Comfortable working on-site Monday through Friday with availability one Saturday per month.<br>• Interest in learning the mortgage industry and growing within the organization.<br><br>Why This Opportunity?<br>• Entry point into a stable and growing mortgage and financial services field<br>• Structured training and development<br>• Consistent full-time hours and long-term career path potential
<p><br></p><ul><li><strong>Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)</strong></li><li><strong>Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States</strong></li><li><strong>Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday</strong></li><li><strong>Job Schedule: 5 days in office</strong></li><li><strong>Tentative Hourly Pay: $22/per hour</strong></li></ul><p><br></p><p>Job Summary</p><p>Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Service Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Loyalty Service Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined products and systems.</p><p><strong>Responsibilities:</strong></p><p>• Supporting policyholders with insurance product information</p><p>• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues</p><p>• Provide detailed information about policies statuses</p><p>• Assist with basic technical troubleshooting for self-service related issues</p><p>• Ability to send transfers to the PFP sales team to increase APV revenue</p><p>• Ability to handle claim intake for PFP</p><p>• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.</p><p>• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.</p><p>• Willingness to participate in partnership training and mentoring of Junior Representatives.</p><p>• Willingness to perform other duties as assigned.</p><p>• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership</p><p> </p><p><strong>Skills</strong></p><p>• Previous experience working as a customer service representative.</p><p>• Strong knowledge of worksite products and services</p><p>• Friendly and professional demeanor.</p><p>• Excellent communication and interpersonal skills.</p><p>• Basic computer skills and knowledge of database software.</p><p>• Demonstrated attention to detail, organizational skills, and time management skills.</p><p>• Ability to work a flexible schedule to meet the needs of the business and performance requirements.</p><p>• Ability to remain calm in stressful situations.</p><p>• Ability to explain detailed policy concepts in a simple way</p><p>• Bilingual skills (verbal, written, read) in Spanis</p>
We are looking for an attentive and compassionate Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this role, you will play a vital part in ensuring a positive experience for patients and callers by addressing inquiries, responding to emergencies, and maintaining high standards of confidentiality. Your ability to handle high call volumes with professionalism and care will be crucial to success.<br><br>Responsibilities:<br>• Manage incoming calls efficiently, ensuring timely and accurate handling of inquiries.<br>• Utilize telecommunications systems and software platforms to route calls effectively and maintain communication standards.<br>• Respond promptly to emergency codes and alarms, initiating necessary actions to ensure safety.<br>• Make emergency announcements clearly and concisely in critical situations.<br>• Apply communication tools and techniques to foster understanding and collaboration across diverse patient populations.<br>• Uphold confidentiality and professionalism in all interactions to protect sensitive information.<br>• Maintain knowledge of multiple IT applications relevant to the role.<br>• Deliver excellent customer service by assessing caller needs and providing appropriate resolutions.<br>• Handle high call volumes, averaging over 300 calls per shift, with a focus on efficiency and kindness.<br>• Collaborate with team members to ensure seamless communication and support during emergencies.
<p>We are looking for a dedicated 401k/S125 Service Associate I to join our team in Phoenix, Arizona. This long-term contract position involves providing exceptional customer service for products within the S125 Client Service Center. The role is ideal for someone who thrives in a fast-paced environment and has a keen eye for detail while assisting clients and participants with inquiries, claims, and complaints.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls from active and terminated participants, as well as client plan administrators, to resolve inquiries and provide support.</p><p>• Educate clients and participants on S125 products, company policies, procedures, and relevant guidelines or regulations.</p><p>• Escalate tasks and documentation to appropriate teams when necessary to ensure efficient resolution.</p><p>• Maintain accurate records of all interactions by performing data entry and documenting details thoroughly.</p><p>• Develop and apply a working knowledge of products to support clients effectively.</p><p>• Utilize various software platforms, including Salesforce and other company-specific systems, to manage tasks and client interactions.</p><p>• Prioritize and organize workload to meet deadlines and ensure smooth operations.</p><p>• Address complaints and claims in compliance with company policies to maintain strong customer relationships.</p><p>• Collaborate with team members to enhance service delivery and client satisfaction.</p><p>• Perform administrative tasks such as scanning and photocopying documents as needed.</p>
<p>Business Development Representative (BDR) </p><p>Scottsdale, AZ 85251 (Hybrid - 3 days/week in office) </p><p>$55,000 - $60,000 base salary + commissions </p><p><br></p><p> Are you motivated, efficient, and eager to play a key role in the growth of an innovative payment technology organization? We’re seeking a Business Development Representative to help drive outbound engagement, qualify new opportunities, and kickstart meaningful conversations with potential clients across regulated markets. </p><p><br></p><p> This is a fantastic opportunity for someone who thrives in a fast-paced environment and wants to build a long-term career in sales and business development. </p><p><br></p><p>What You’ll Do: </p><p>Generate & qualify leads through market research, competitor insights, and targeted prospect lists. Drive outbound outreach via cold calls, email campaigns, and social strategies while clearly communicating the value of our payment solutions. Collaborate with sales, marketing, and product teams to hand off experience in leads with thorough notes and prospect insights. Build relationships through virtual/in‑person networking and stay informed on industry trends and competitor activity. Track performance in the CRM and consistently meet activity goals for calls, emails, and meetings booked. </p><p><br></p><p>What You Bring:</p><p>Excellent written and verbal communication abilities. Strong active listening skills and the ability to tailor messaging. Exceptional organization and time-management abilities. Ability to develop creative outbound strategies and understand business needs. Strong interpersonal skills and comfort engaging with prospects. Self-driven, proactive, and motivated by achieving goals. </p><p><br></p><p>Why This Role Is a Great Opportunity:</p><p>Join a rapidly scaling organization shaping the future of payment technology. Make a meaningful impact on company growth. Supportive, collaborative team environment. Clear promotion path into senior business development roles—performance-based advancement is encouraged. Strong benefits package (medical, dental, vision, life, disability). 401(k) match, generous PTO (3 weeks to start), and hybrid/remote flexibility depending on location. Base salary + commission for each experience in meeting booked.</p>
We are looking for a detail-oriented General Office Clerk to join our team in Casa Grande, Arizona. This Contract to permanent position offers an excellent opportunity to grow professionally while contributing to the success of our office operations. The role is ideal for someone with strong organizational and administrative skills who thrives in a dynamic work environment.<br><br>Responsibilities:<br>• Perform a variety of administrative tasks, including answering phones, managing correspondence, and maintaining records.<br>• Input and update data accurately into systems, ensuring information is organized and current.<br>• Utilize Microsoft Office tools, such as Word, Excel, and Outlook, to create documents, manage schedules, and communicate effectively.<br>• Provide exceptional customer service by assisting clients and addressing inquiries promptly.<br>• Organize and file documents systematically for easy retrieval and secure storage.<br>• Schedule appointments and coordinate meetings to support team operations.<br>• Handle shipping and receiving functions, including processing incoming and outgoing packages.<br>• Scan and digitize documents to maintain electronic records.<br>• Collaborate with team members to ensure office processes run smoothly and efficiently.<br>• Maintain a clean and orderly workspace, ensuring supplies are stocked and accessible.
We are looking for a skilled and personable Receptionist to join our team in Scottsdale, Arizona. This is a Contract position ideal for someone who thrives in a dynamic environment and enjoys interacting with clients and colleagues. The role requires excellent organizational and communication skills to manage front desk operations efficiently.<br><br>Responsibilities:<br>• Answer and direct calls using a multi-line phone system professionally and promptly.<br>• Greet visitors and provide exceptional customer service to ensure a welcoming experience.<br>• Maintain accurate records through efficient data entry and file organization.<br>• Coordinate scheduling and appointments to optimize workplace efficiency.<br>• Respond to emails with clarity and professionalism, addressing inquiries and concerns.<br>• Handle administrative tasks such as organizing files and managing office supplies.<br>• Collaborate with team members to support daily operations and ensure smooth workflow.<br>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, to complete tasks effectively.<br>• Provide assistance with special projects or tasks as assigned.<br>• Ensure the reception area remains tidy and presentable at all times.
We are looking for an organized and personable Receptionist to join our team in Chandler, Arizona. In this long-term contract position, you will be responsible for managing front desk operations while delivering exceptional customer service to all visitors and staff. This role requires strong multitasking abilities and attention to detail to ensure smooth daily operations.<br><br>Responsibilities:<br>• Greet and assist visitors and staff with professionalism, ensuring a welcoming environment.<br>• Manage incoming calls by answering, directing, and resolving inquiries promptly.<br>• Maintain accurate records and documentation using Epic software.<br>• Provide support for administrative tasks, including scheduling and correspondence.<br>• Coordinate front desk activities to ensure seamless operations.<br>• Uphold company policies and procedures while addressing guest concerns effectively.<br>• Monitor and organize office supplies to ensure availability.<br>• Collaborate with team members to improve processes and enhance service delivery.<br>• Address complaints and concerns with tact and efficiency.<br>• Ensure a clean and organized reception area that reflects company standards.
<p>We are seeking a proactive and personable Front Desk Coordinator to be the welcoming face of our Phoenix office. In this temp to hire role, you will provide key administrative, reception, and organizational support while working with general office software. A successful candidate will have outstanding communication skills, attention to detail, and the ability to multitask in a dynamic environment. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and direct visitors, clients, and team members in a professional manner</li><li>Answer and route incoming calls, handle inquiries, and manage reception email correspondence</li><li>Maintain the front desk area and conference rooms; manage office supplies and mail distribution</li><li>Schedule meetings and support the coordination and set-up of office events</li><li>Assist in general administrative duties, including data entry, document preparation, and filing</li></ul>
We are looking for a dedicated Collections Specialist to join our team on a Contract basis in Phoenix, Arizona. This role requires a proactive individual with expertise in commercial and consumer collections, as well as thorough knowledge of credit and billing processes. If you excel at resolving overdue accounts and maintaining positive client relationships, this position offers an excellent opportunity to showcase your skills.<br><br>Responsibilities:<br>• Manage the collection of outstanding payments from both commercial and consumer accounts.<br>• Communicate professionally and effectively with clients to resolve payment issues while maintaining strong customer relationships.<br>• Analyze account histories and identify discrepancies or payment delays.<br>• Develop and implement strategies to maximize recovery of overdue balances.<br>• Ensure compliance with company policies and regulatory requirements during all collection activities.<br>• Prepare detailed reports on collection activities and account statuses.<br>• Collaborate with internal teams to address billing and account concerns.<br>• Maintain accurate and organized records of all interactions and payment agreements.<br>• Utilize established collection processes to achieve departmental goals.<br>• Provide exceptional service while handling sensitive financial information.
