4 results for Product Support Specialist in San Francisco, CA

Customer Care Specialist

Palo Alto, CA
onsite
Temporary
25 - 29 USD / Hourly
We are looking for a dedicated Part-Time Customer Care Specialist to join our team in Palo Alto, California. In this long-term contract position, you will play a key role in delivering exceptional service to patients, families, and staff members at our clients Care Gift Shops. Your contributions will enhance the overall customer experience by assisting with sales, inventory management, and merchandising while maintaining high attention to detail. Responsibilities:• Provide outstanding customer service by assisting clients in finding and purchasing retail items, offering product recommendations, and emphasizing quality and utility.• Process sales transactions efficiently, including handling cash, issuing change, and managing credit card payments using Point of Sale systems.• Ensure incoming shipments are accurately received, inspected, tagged, and displayed appropriately within retail locations.• Maintain inventory by fulfilling stock requests, organizing merchandise, and monitoring inventory levels in assigned zones.• Collaborate with leadership to implement merchandising strategies, offering creative ideas to enhance the shop’s aesthetic and customer appeal.• Conduct regular inventory cycle counts, compare results with system data, and work with the coordinator to address discrepancies.• Participate in physical inventory checks, assist with stock receiving, and maintain accurate inventory records.• Uphold the shop’s appearance by cleaning shelves, organizing fixtures, and replenishing merchandise as needed.• Adapt to a fast-paced environment, taking initiative and working effectively both independently and as part of a team.• Provide exceptional support to a diverse range of individuals, including patients, families, and executive leaders, while managing varying personalities and situations.
2026-03-06T00:00:00Z

Operations Support Specialist I

Palo Alto, CA
onsite
Temporary
25 - 40 USD / Hourly
We are looking for a detail-oriented Operations Support Specialist I to join our team in Palo Alto, California. In this long-term contract position, you will play a vital role in ensuring smooth and accurate patient registration processes while delivering exceptional customer service. This position requires someone who can manage multiple tasks efficiently, prioritize responsibilities, and maintain professionalism in a fast-paced environment. ESSENTIAL FUNCTIONSMaintain and distribute controlled documents to mobile and center locations.Maintains an inventory of controlled documents, labels and tags, fulfills orders to, and from multiple locations to ensure each location using preprinted materials are using the most current version of each document.% Time: 10%Maintains Donor Services Critical Supply Verification process by checking in supplies and verifying shipment number, lot number and expiration dates match what was logged by materials management. Verifies package inserts for updates or revision changes and obtains certificates from manufactures for products that require them.% Time: 20%Orders and maintains office supplies and equipment for donor services. Maintaining par levels for all office supplies and distributes them to locations when needed. Obtains special requested supplies and equipment for donor services by obtaining quotes from vendors and working with purchasing to ensure orders arrive quickly and on time to meet the varying needs of the donor services team.% Time: 10%Handles preventative maintenance (PM) and equipment repair tasks for donor services. Performs PM tasks on various equipment within donor services, reaches out to vendors and coordinates PM's for more complicated equipment. Handles problem equipment requests from staff members by diagnosing equipment and performing repairs on equipment when able or sending equipment out to vendors for more complicated repairs.% Time: 20%Handles bag and kit reporting for donor services by taking incoming problem bag and kit reports from donor services staff and completing vendor requirements to report any defective products to the vendor and our quality and regulatory affairs (QRA) team.% Time: 10%Maintains supply and equipment records for the OS department both in paper form when necessary and in digital form by entering information into a software system. Maintains the most current version of package inserts and certificates and obtains digital copies when possible. Recalls records from offsite storage when necessary.% Time: 10%Assists other Operations Support Specialists with projects and tasks as assigned.% Time: 20%
2026-03-12T00:00:00Z

Desktop Support Analyst

Mountain View, CA
onsite
Temporary
25 - 30 USD / Hourly
We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English. Responsibilities:• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.• Manage and maintain system configurations, ensuring optimal performance and user accessibility.• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.• Support mobile devices, including Android and Apple products, ensuring seamless functionality.• Collaborate with team members to implement and manage Cisco and Citrix technologies.• Perform regular maintenance and updates for Dell hardware and other computer systems.• Ensure proper documentation of support activities and resolutions for future reference.• Monitor and address system alerts to prevent potential disruptions.• Deliver excellent customer service while adhering to company standards and best practices.
2026-02-09T00:00:00Z

Help Desk/Desktop Support Analyst

Campbell, CA
onsite
Temporary
28.5 - 33 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Fremont, California. In this role, you will provide comprehensive technical support to both onsite and remote users, ensuring smooth operation of systems and addressing technical issues efficiently. This position requires a proactive individual with a solid background in troubleshooting, system setups, and user support across diverse software and hardware platforms. Responsibilities: • Provide technical assistance to end users, resolving issues related to operating systems, applications, and hardware. • Manage and maintain Active Directory accounts, ensuring proper permissions and access levels. • Troubleshoot and resolve problems with Windows 10 and other Microsoft Windows systems. • Support mobile devices, including iOS and Android, ensuring seamless functionality and connectivity. • Configure and deploy computers for users, including both Windows and macOS operating systems. • Handle service desk tickets, prioritizing and addressing user requests promptly. • Assist with basic networking and server-related tasks to ensure system reliability. • Utilize mobile device management systems to oversee and administer user devices. • Deliver support to both in-office and remote users, ensuring consistent service and communication. • Provide guidance and training to users to enhance their understanding and utilization of technology tools.
2026-03-05T00:00:00Z