4 results for Product Support Specialist in San Diego, CA

Carlsbad, CA
onsite
Temporary
22 - 27 USD / Hourly
Robert Half is partnering with a fast-growing consumer products brand headquartered in Carlsbad to hire a personable, solution‑oriented Customer Support Specialist. You’ll be the voice of the brand across phone, email, chat, and order portals—solving problems, tracking orders, and turning first‑time buyers into repeat customers. This is an ideal role for someone who loves a mix of service, light order management, and cross‑department collaboration with sales, operations, and shipping. What You’ll Do<ul><li>Own daily customer communications via phone, email, and chat; triage inquiries and resolve issues quickly and professionally.</li><li>Manage order entry and edits, shipment tracking, RMAs, replacements, and warranty claims.</li><li>Research and resolve delivery delays, damaged shipments, and mis‑shipments; coordinate with 3PL/warehouse.</li><li>Maintain accurate case notes, update CRM records, and track trends to provide feedback to leadership.</li><li>Guide customers through product selection, promos, and basic troubleshooting; escalate technical issues as needed.</li><li>Collaborate with Sales Ops and Accounting on order holds, credits, tax, and payment discrepancies.</li><li>Prepare daily and weekly summaries on SLAs, ticket volumes, and top customer pain points.</li><li>Contribute to knowledge base articles and help streamline macros, templates, and SOPs.</li></ul>
2026-02-27T00:00:00Z

San Diego, CA
onsite
Temporary
20 - 20 USD / Hourly
About the Company Robert Half is partnering with a growing and dynamic organization seeking a detail-oriented and customer-focused Customer Support Specialist to join their team. This role is ideal for a service-driven professional who enjoys problem-solving, building relationships, and delivering high-quality support in a fast-paced environment. Position OverviewThe Customer Support Specialist will serve as a key point of contact for clients and internal stakeholders, ensuring inquiries are resolved efficiently and professionally. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a positive customer experience.Key Responsibilities<ul><li>Respond to inbound customer inquiries via phone, email, and online platforms</li><li>Provide accurate information regarding products, services, policies, and account details</li><li>Troubleshoot and resolve customer concerns in a timely manner</li><li>Process orders, account updates, service requests, and documentation accurately</li><li>Maintain detailed records of customer interactions within CRM systems</li><li>Collaborate cross-functionally with operations, billing, and leadership teams</li><li>Monitor and follow up on open cases to ensure full resolution</li><li>Meet performance metrics related to response time, accuracy, and customer satisfaction</li></ul>
2026-02-27T00:00:00Z

San Diego, CA
onsite
Temporary
25 - 28 USD / Hourly
Our client, a respected nonprofit organization, is seeking an Account Specialist to join their team. This role is ideal for individuals passionate about mission-driven work and skilled in managing financial transactions and supporting accounting operations. Key Responsibilities:<ul><li>Process accounts payable and accounts receivable transactions, ensuring accuracy and timeliness</li><li>Maintain and reconcile financial records, including ledgers and bank statements</li><li>Support preparation of budgets, grant tracking, and financial reports as needed</li><li>Assist with monthly and year-end closing procedures</li><li>Communicate regularly with internal teams and external partners regarding financial matters</li><li>Ensure compliance with nonprofit accounting standards and organizational policies</li></ul>
2026-02-26T00:00:00Z

San Diego, CA
onsite
Temporary
30 - 34 USD / Hourly
Our client, a cutting-edge leader in the biotech sector, is seeking an experienced Account Specialist to support their financial operations. This is an exciting opportunity to work in a fast-paced and innovative environment where precision and initiative drive success. Key Responsibilities:<ul><li>Manage and process accounts receivable and accounts payable transactions</li><li>Reconcile invoices, statements, and account records</li><li>Monitor outstanding balances and follow up on payment discrepancies</li><li>Maintain up-to-date and accurate customer and vendor account information</li><li>Assist with month-end closing activities and financial reporting</li><li>Collaborate with cross-functional teams to resolve account-related issues</li><li>Support the finance department with special projects and process improvements</li><li>Ensure compliance with company policies and procedures</li></ul>
2026-02-26T00:00:00Z