1 results for Help Desk Tier 2 in Salt Lake City Ut
IT Manager<p>Responsibilities:</p><p><br></p><p>• Oversee and participate in the design, build, and deployment of the Core platform and related technologies, collaborating with both internal and external stakeholders for successful delivery.</p><p>• Manage application maintenance activities, including upgrades, monitoring, and patching of the Core platform and related technologies.</p><p>• Handle daily business partner needs, such as making application configuration changes, creating or modifying batch jobs, and maintaining user permissions.</p><p>• Cultivate strong relationships with business unit stakeholders and leadership, ensuring a clear understanding of business and technology requirements and solutions.</p><p>• Establish and uphold operational standards that promote consistency, efficiency, security, and quality across all Core activities.</p><p>• Develop strategies for the Core platform, identifying opportunities for application optimization, redesign, or process improvements.</p><p>• Act as the subject matter expert for Core Banking technologies, educating and assisting business partners in achieving their objectives.</p><p>• Manage relationships with third-party application support providers, ensuring all contractual agreements and service level expectations are met.</p><p>• Oversee an On Call schedule for 24/7 support, promoting optimal solution uptime and minimal user interruptions.</p><p>• Ensure solution monitoring systems are in place and regularly updated to trigger notifications/alerts for relevant staff in response to critical events.</p>