We are looking for a motivated Customer Service Representative to join a leading machinery manufacturing company in Charlotte, North Carolina. In this Contract to permanent role, you will play a pivotal part in supporting aftermarket operations, ensuring seamless service for customers, and maintaining operational efficiency across teams. This position offers an exciting opportunity to contribute to a dynamic and growing organization while advancing your career in customer service and operational coordination.<br><br>Responsibilities:<br>• Act as the primary point of contact for customers, technicians, and branches, addressing service, parts, and warranty inquiries.<br>• Facilitate and troubleshoot escalations related to equipment, portal activities, and compliance programs.<br>• Collaborate with service managers and parts teams to track work orders, monitor inventory availability, and manage backorders.<br>• Coordinate preventative maintenance programs, service schedules, and contract updates to ensure fleet health and uptime.<br>• Standardize workflows across service, parts, and warranty operations, driving consistent processes and improvements.<br>• Assist with technician onboarding and training schedules, ensuring adherence to company policies and safety standards.<br>• Support reporting and tracking activities using internal systems and databases, providing valuable operational insights.<br>• Manage customer communications with clarity and professionalism, ensuring timely resolutions to inquiries.<br>• Partner with corporate leadership to uphold compliance and safety regulations.<br>• Identify opportunities for operational enhancements and contribute to continuous improvement initiatives.
We are looking for an experienced Order Entry Clerk to join our team on a long-term contract basis in Matthews, North Carolina. In this role, you will be responsible for efficiently managing customer purchase orders and ensuring accurate data entry within manufacturing systems. This position requires strong familiarity with order lifecycles, production planning, and material requirements planning (MRP) systems.<br><br>Responsibilities:<br>• Accurately input customer purchase orders into designated manufacturing systems.<br>• Collaborate with production planning and scheduling teams to ensure order fulfillment aligns with shipping timelines.<br>• Monitor and manage order changes, backorders, and pricing adjustments as necessary.<br>• Utilize knowledge of Bills of Material (BOMs), lead times, and part numbers to streamline order entry processes.<br>• Prepare and provide quotes for customers based on established pricing and lead times.<br>• Communicate effectively with internal teams to address and resolve order-related issues.<br>• Ensure compliance with all relevant manufacturing and order management standards.<br>• Maintain detailed records of customer orders and updates in the system.<br>• Identify opportunities for process improvements to enhance efficiency in order entry workflows.
We are looking for an experienced Accounts Payable Specialist to join our team on a long-term contract basis in Concord, North Carolina. This role is vital in ensuring the smooth processing of invoices and payments while maintaining accuracy and compliance with company standards. The ideal candidate will thrive in a fast-paced environment and bring a proactive approach to managing accounts payable functions.<br><br>Responsibilities:<br>• Process invoices efficiently and accurately within the company's accounting system.<br>• Verify invoices for completeness, ensuring all required documentation and approvals are in place prior to payment.<br>• Investigate and resolve any discrepancies related to payments or vendor accounts.<br>• Respond promptly to vendor inquiries and provide exceptional customer service.<br>• Print accounts payable checks, verify appropriate signatures, and manage distribution as needed.<br>• Assist in financial closing activities, including monthly, quarterly, and year-end processes.<br>• Conduct account analysis and provide insights to support financial decision-making.<br>• Manage daily mail operations to identify and process new vendor information.
We are looking for a dedicated and detail-oriented Customer Service Associate to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a vital role in delivering exceptional support to customers by addressing inquiries, managing orders, and resolving issues efficiently. This opportunity is ideal for someone who thrives in a fast-paced environment and excels at building strong relationships while maintaining meticulous records.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly, gather necessary details, and resolve issues or escalate them as needed.<br>• Build and maintain positive relationships with customers to ensure satisfaction and loyalty.<br>• Process and manage customer orders accurately, including quoting and order entry.<br>• Review purchase orders for pricing accuracy and ensure all data is correctly recorded.<br>• Utilize Oxaion software to handle order entry, scheduling, and customer account management.<br>• Maintain organized and accurate records of customer transactions, communications, and complaints.<br>• Coordinate with internal teams to ensure smooth workflows and timely order processing.<br>• Assist with special projects and tasks assigned by the Operations Manager, ensuring completion within deadlines.<br>• Use Microsoft Office applications for administrative tasks and documentation.<br>• Travel occasionally for training and customer site visits, as required.
