2 results for Product Support Specialist in Sacramento, CA

Customer Experience Specialist

Roseville, CA
onsite
Temporary
26.6 - 30.8 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Roseville, California. In this long-term contract role, you will play a key part in ensuring exceptional client experiences through effective communication, meticulous follow-through, and event coordination. This position is ideal for someone who thrives in a people-focused environment and is committed to delivering outstanding service. Responsibilities: • Provide administrative support to the associate advisor, ensuring all tasks are completed accurately and on time. • Perform general office administration tasks, handling approximately 10% of your workload. • Manage client interactions, including scheduling meetings, preparing for appointments, and following up afterward. • Coordinate logistics for events such as retirement classes, seminars, and other gatherings with attendees. • Serve as the first point of contact for clients, creating a welcoming and attentive environment. • Deliver exceptional customer service by anticipating client needs and exceeding expectations. • Organize calendars and schedules to ensure smooth operations and timely follow-ups. • Assist with meeting preparation, ensuring all materials and details are ready for client-facing engagements. • Contribute to the success of events by managing attendee lists and handling logistics. • Foster positive relationships with clients and colleagues through strong communication and interpersonal skills.
2026-03-03T00:00:00Z

Customer Success Specialist

Sacramento, CA
onsite
Temporary
20 - 23 USD / Hourly
Job SummaryWe are seeking a motivated Customer Service Specialist to handle incoming customer inquiries via phone. This is a temporary contract position starting in early April and running through November, ideal for individuals with strong communication skills and proficiency in Microsoft Excel. You'll be part of a collaborative team focused on resolving issues efficiently and maintaining accurate records.Key Responsibilities<ul><li>Manage a high volume of incoming calls from customers, providing timely and professional assistance.</li><li>Listen actively to customer needs, troubleshoot problems, and offer solutions or escalate as needed.</li><li>Use Microsoft Excel to log call details, track customer interactions, and generate basic reports.</li><li>Maintain accurate documentation of customer inquiries and resolutions in our systems.</li><li>Collaborate with team members to ensure consistent service quality.</li><li>Adhere to company policies and procedures for data privacy and customer handling.</li></ul>
2026-02-13T00:00:00Z