We are offering a long term contract employment opportunity for a Customer Engagement Administrative Assistant in the transport industry, located in Stockton, California. This role involves processing customer applications, maintaining customer records, and resolving customer inquiries for our transportation department.
Responsibilities:
• Facilitate customer communication by answering and redirecting phone calls to the appropriate departments within the organization.
• Provide comprehensive customer service, both in person and over the phone, ensuring customer satisfaction.
• Handle sales transactions, including cash and credit card payments, and reconcile daily sales reports to maintain accurate financial records.
• Respond to customer feedback via various channels, such as telephone, email, and in-person visits, and provide solutions that cater to their needs.
• Utilize CRM software to maintain accurate records of customer interactions, transactions, feedback, and resolutions for future reference and reporting.
• Use online and paper-based resources effectively to provide correct bus schedules, route information, and directions to passengers.
• Assist with general office tasks, including filing, data entry, and record-keeping, to ensure efficient and organized operations.
• Possess excellent customer communication skills, capable of maintaining detail-oriented and courteous interaction with clients.
• Proven experience in customer service, able to handle queries and concerns effectively.
• Knowledge of the transport industry, understanding its dynamics and customer needs.
• Strong administrative abilities, including data management and document preparation.
• Proficiency in using office software like Microsoft Office Suite (Word, Excel, PowerPoint), and customer relationship management (CRM) software.
• Exceptional organizational skills, able to manage multiple tasks and priorities effectively.
• Ability to work in a fast-paced environment, maintaining composure and problem-solving skills under pressure.
• Detail-oriented, ensuring accuracy and completeness in all tasks.
• Great team player, able to collaborate effectively with colleagues and contribute to a positive work environment.
• High school diploma or equivalent; further education in Business Administration or related field would be a plus.
• Willingness to continuously learn and adapt to new systems and processes in the transport industry.
Please call 209.279.5269 once you have completed the online application
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