22 results for Customer Experience Specialist in Sacramento, CA

Customer Service Rep III We are offering a long term contract employment opportunity for a Customer Service Rep III in Sacramento, California. This role involves providing support to customers through service inquiries and problems, and taking appropriate corrective action to initiate repair return or field servicing. You will be working independently under limited supervision in a dynamic and fast-paced environment. Responsibilities • Handle customer inquiries, service problems and initiate corrective action as necessary • Establish and update company guidelines on servicing and repairs • Manage and maintain logs, records, and files on repairs • Escalate complex issues as required for resolution • Communicate with contacts typically on the same project to obtain or provide information • Apply a basic understanding of all aspects of the job and their practical application to complex problems • Use discretion within normal operating procedures to solve problems or improve effectiveness • Work towards achieving day-to-day objectives that consist of non-routine activities and have significant impact on work output.

Customer Service Representative We are offering a contract to hire opportunity for a customer service associate in the service industry, based in Sacramento, California. In this role, you will play a key role in maintaining smooth operations by executing a range of administrative tasks, including managing inbound and outbound calls, data entry, and customer service. Responsibilities:• Answering and directing phone calls to relevant staff• Handling and organizing incoming and outgoing emails• Assisting with customer inquiries and offering prompt solutions• Setting up new customer accounts and maintaining customer records• Dispatching tasks as required• Processing credit card transactions• Generating and dispatching invoices via email• Coordinating and creating daily schedules• Utilizing Microsoft Office Suite for various tasks, including Excel for data entry, Outlook for email correspondence, and Word and PowerPoint for documentation and presentations• Scheduling appointments as necessary.

Customer Service Representative We are offering a short term contract employment opportunity for a Customer Service Representative in Elk Grove, California. As a vital member of our team, your role will involve interfacing with customers, processing orders, and ensuring the smooth running of our operations. Responsibilities: • Act as the primary liaison for our customers, providing exceptional service and addressing inquiries. • Convert customer purchase orders into manufacturing production orders. • Coordinate with various departments such as design, sales, pricing, and operations to implement new customer items. • Maintain and manage customer inventory levels, identifying and addressing any potential obsolescence issues. • Investigate and resolve order discrepancies, customer quality complaints, and overdue accounts receivable. • Establish and manage correct order unitization, ensuring efficient operation. • Provide comprehensive reports on orders, sales, and inventory to plant management, sales teams, and customers as required. • Coordinate with internal and external vendors to ensure approved tooling artwork and CADs are provided to the manufacturing team. • Monitor plant activities that could impact customer order fulfillment, communicating any potential issues to relevant parties. • Participate in plant's non-price improvement initiatives, focusing on aged inventory, trailer utilization, and operational efficiencies.

Customer Care Representative We are offering a long-term temporary opportunity for a Customer Care Representative within the construction industry in Mountain House, California. This role involves managing customer relations, coordinating with construction staff, and overseeing the completion of tasks related to new home developments. Responsibilities: • Supervise the repair tasks performed by subcontractors post handover of the homes to homeowners.• Conduct thorough checks of homes, creating a detailed list of tasks for construction prior to delivering the home to the customer.• Manage the operation of walk-through repairs in coordination with construction staff and contractors, ensuring completion within a stipulated timeframe.• Schedule home inspections with homeowners, evaluate routine warranty claims and ensure all service requests are completed within a given period.• Provide timely and accurate updates to the Customer Care Manager regarding progress and scopes of work.• Maintain a positive relationship with homeowners by providing detail oriented, timely, and services.• Evaluate the performance of subcontractors and the quality of materials used, updating the Customer Service Manager accordingly.• Participate in the emergency on-call rotation service schedule.• Work cooperatively with the Customer Service Manager on special projects as needed.• Attend and participate in department meetings regularly.• Maintain meticulous service request logs and documentation of all work performed. Please call 209.279.5269 for immediate consideration

Accounts Payable Specialist Robert Half is hiring for an Accounts Payable Specialist to join our client in the East Bay. This opportunity offers you experience in multiple industries using a variety of software. Are you interested in career-building, a challenge and hands-on projects? For more information on this unique career position offered exclusively through Robert Half - please find my email on LinkedIn (Sadaf Ahmadi) and email your resume directly Accounts Payable Specialist Job Duties: <ul><li>Review all invoices for appropriate documentation and approval prior to payment</li><li>Process two and 3 way match</li><li>Prioritize invoices according to discounts and payment terms</li><li>Process expense reports and maintain vendor accounts</li><li>Reconcile vendor statements, research and correct discrepancies</li><li>Respond to vendor inquiries</li><li>Audit and process credit card bills</li><li>Match invoices to checks, obtain all signatures for checks </li><li>1099 maintenance</li><li>Assist in month end closing</li><li>Perform special projects as needed</li></ul>

Accounts Payable Specialist Robert Half is on the hunt for a dynamic Accounts Payable Specialist to join our client in Concord, CA! This isn’t just any job – it’s a chance to immerse yourself in a variety of industries, working with diverse software tools and gaining invaluable experience. If you're ready for career-building opportunities, thrive on tackling challenges, and enjoy diving into hands-on projects, this is the perfect role for you! For more information on this unique career position offered exclusively through Robert Half - please find my email on LinkedIn (Sadaf Ahmadi) and email your resume directly. Accounts Payable Specialist Job Duties - will vary upon each engagement:<ul><li>Review all invoices for appropriate documentation and approval prior to payment</li><li>Process two and 3 way match</li><li>Prioritize invoices according to discounts and payment terms</li><li>Process expense reports and maintain vendor accounts</li><li>Reconcile vendor statements, research and correct discrepancies</li><li>Respond to vendor inquiries</li><li>Audit and process credit card bills</li><li>Match invoices to checks, obtain all signatures for checks </li><li>1099 maintenance</li><li>Assist in month end closing</li><li>Perform special projects as needed</li></ul>

Accounts Receivable Specialist <ul><li>Generate and send invoices to clients while ensuring accuracy.</li><li>Monitor accounts receivable aging reports and follow up on outstanding collections.</li><li>Reconcile payments and resolve unapplied cash discrepancies.</li><li>Collaborate with sales and customer service teams to address billing issues.</li><li>Maintain accurate customer account records.</li><li>Qualifications:*</li><li>2+ years of hands-on accounts receivable experience.</li><li>Strong knowledge of ERP systems like NetSuite, Sage, or SAP.</li><li>Proven attention to detail and excellent communication skills.</li></ul>

Front Desk Coordinator We are offering a contract to hire employment opportunity for a Front Desk Coordinator based in Placerville, California, United States. This role is within the industry and requires the coordination of front office tasks, providing high-quality customer service, and offering administrative support when required. Responsibilities: • Manage front office tasks meticulously and efficiently. • Provide exceptional customer service and handle incoming calls and correspondence in a detail-oriented manner. • Maintain a detailed log of phone calls, respond promptly, and forward inquiries to the appropriate team members. • Warmly welcome clients upon arrival and ensure their comfort during their visit. • Schedule appointments carefully and manage attorney calendars effectively. • Ensure meeting rooms are well-organized and prepared for client consultations. • Handle incoming and outgoing mail swiftly and efficiently. • Assist with light administrative duties as needed. • Maintain cleanliness and detail-oriented appearance of common areas. • Use Microsoft Word, Excel, and Outlook proficiently for various tasks.

Medical Billing Specialist We are offering a contract to permanent employment opportunity for a Medical Billing Specialist in Sacramento, California. In the field of Ophthalmology, your role will involve the use of EPIC software for managing clinical and financial aspects. Responsibilities: • Conduct thorough verification of patient insurance coverage, ensuring validity and providing explanations about coverages when necessary. • Implement billing functions, including itemizing costs based on services provided and applying appropriate medical codes for billing. • Ensure the accurate and timely transmission of claims for payment to various insurance companies and patients. • Execute diligent follow-ups on submitted claims, ensuring that payments are received in a timely manner. • Investigate, rectify, and resubmit any denied claims for payment. • Demonstrate proficient use of EPIC software, a pivotal tool for efficient management of data and workflow. • Maintain compliance with federal and state laws in all billing practices while keeping updated knowledge on coding regulations and guidelines. • Provide effective customer service by addressing and resolving any billing issues raised by patients, insurance companies, or clinicians. • Oversee the administration of claims and conduct appeals as necessary. • Manage Accounts Receivable (AR) and ensure efficient Medical Billing processes.

Front Desk Receptionist We are offering a short term contract employment opportunity for a Front Desk Receptionist in Lathrop, California. As a Front Desk Receptionist, your role will be to manage our front office operations, provide customer service, and assist with administrative tasks. Responsibilities: • Provide administrative assistance in the organization • Handle the multi-line phone system and direct calls appropriately • Implement customer service strategies to maintain a high level of satisfaction • Perform data entry tasks and maintain customer records • Manage Microsoft Outlook for scheduling and communication purposes • Organize and maintain files to ensure easy accessibility and security of documents.

Collections Specialist Robert Half is partnering with a well-respected organization looking for their next Collections Analyst, managing the Accounts Receivable (AR) portfolio for wine industry fulfillment operations. In this role, you will team up with the Billing Specialist to ensure timely client payments, minimize delinquencies, and evaluate credit risk, all while fostering positive client relationships. Your work will directly influence financial stability and client satisfaction, as you collaborate with Client Success, Sales, and Management to refine AR processes and mitigate financial risks. We’re seeking candidates with expertise in fulfillment and logistics billing, preferably in the wine industry. Familiarity with Direct-to-Consumer (DTC) and Business-to-Business (B2B) shipping models, seasonal sales cycles, and compliance-based payment terms is highly desired. Key Responsibilities:Collections & Accounts Receivable Management<ul><li>Oversee the AR portfolio to ensure timely collections for fulfillment services, storage fees, and shipping-related charges.</li><li>Partner with the Billing Specialist to reconcile shipping fees, compliance-related costs, and high-volume invoices.</li><li>Conduct collection calls and send follow-ups for overdue accounts.</li><li>Analyze delinquent accounts, proactively resolve payment issues, and escalate where necessary.</li><li>Engage with third-party collection agencies for escalated matters.</li><li>Educate clients on payment terms, billing policies, and available payment solutions.</li><li>Keep meticulous records of collection activities, disputes, and resolutions.</li></ul>Credit Risk Assessment<ul><li>Run and interpret credit reports for both new and existing clients, identifying risk exposure.</li><li>Collaborate with the Assistant Controller and Management to recommend client credit limits and terms based on financial data and payment history.</li><li>Monitor credit risks for active clients, flagging those potentially at risk for late payments.</li><li>Adjust credit and payment policies based on trends such as seasonal fluctuations and shifting order volumes.</li></ul>Collaboration with Clients & Internal Teams<ul><li>Act as a key point of contact for Client Success by resolving billing inquiries and disputes.</li><li>Ensure invoicing accuracy and support Billing Specialist processes for payment application and account adjustments.</li><li>Regularly review AR reports to highlight and address high-risk accounts.</li><li>Provide Sales and Management with insights into client payment trends and credit reliability.</li></ul>Reporting & Financial Planning<ul><li>Prepare AR aging summaries and cash flow reports to highlight collections performance.</li><li>Recommend strategies to enhance payment timeliness and reduce outstanding balances.</li><li>Maintain comprehensive documentation on client payment behavior, disputes, and credit evaluations.</li></ul>Systems & Tools<ul><li>Utilize ERP system to manage invoicing, AR tracking, and reconciliations for wine fulfillment operations.</li><li>Leverage Excel for detailed analysis of AR trends and client payment data.</li><li>Conduct collections and credit discussions using tools like Zoom and Teams.</li></ul>

Medical Billing Specialist Job Summary: We are seeking a detail-oriented Medical Billing & Collections Specialist to join our client's team. This role is responsible for processing claims, communicating with patients, government agencies, and third-party payers to ensure accurate reimbursement. The specialist will work closely with internal departments to obtain charge information, coding updates, and appeal claims as necessary. This position requires a strong understanding of billing and collection processes and the ability to resolve unpaid claims efficiently. Key Responsibilities:<ul><li>Review, correct, and submit claims to payers accurately and in a timely manner.</li><li>Communicate with patients, insurance companies, and government agencies to gather and process necessary reimbursement information.</li><li>Identify and resolve unpaid accounts, initiate appropriate collection actions, and ensure follow-up for successful claim resolution.</li><li>Monitor past-due and denied claims, taking corrective actions as needed.</li><li>Calculate write-offs and process debit/credit adjustments in compliance with policies.</li><li>Maintain accurate records and ensure compliance with billing regulations.</li><li>Provide general office support and perform other related duties as assigned.</li></ul>

Medical Billing Specialist Job Summary:We are seeking a detail-oriented Medical Billing & Collections Specialist to join our client's team. This role is responsible for processing claims, communicating with patients, government agencies, and third-party payers to ensure accurate reimbursement. The specialist will work closely with internal departments to obtain charge information, coding updates, and appeal claims as necessary. This position requires a strong understanding of billing and collection processes and the ability to resolve unpaid claims efficiently. Key Responsibilities:<ul><li>Review, correct, and submit claims to payers accurately and in a timely manner.</li><li>Communicate with patients, insurance companies, and government agencies to gather and process necessary reimbursement information.</li><li>Identify and resolve unpaid accounts, initiate appropriate collection actions, and ensure follow-up for successful claim resolution.</li><li>Monitor past-due and denied claims, taking corrective actions as needed.</li><li>Calculate write-offs and process debit/credit adjustments in compliance with policies.</li><li>Maintain accurate records and ensure compliance with billing regulations.</li><li>Provide general office support and perform other related duties as assigned.</li></ul>

Accounting Specialist Lisa Cole with Robert Half is partnering with an established company that is growing and looking to add a meticulous Accounting Specialist to join the team. As an Accounting Specialist, your primary role will be to manage and reconcile accounts, handle both accounts payable and receivable, and oversee billing processes. For immediate consideration, please call Lisa Cole at 916-649-0832. Responsibilities:• Oversee and manage the entire accounts payable and receivable processes.• Handle account reconciliation tasks with precision and accuracy.• Ensure efficient and accurate billing procedures.• Maintain up-to-date and accurate customer credit records.• Monitor customer accounts regularly and take necessary actions as required.• Process customer credit applications in an efficient and accurate manner.

Program Support Specialist We are offering a long-term contract employment opportunity for a Program Manager based in Everett, Washington. The role involves supporting all activities related to the pursuit, capture, and execution of current and prospective programs. You will be expected to work across several departments including Operations, Engineering, Manufacturing, Sales, Contracts, Order Administration, Subcontracts, Quality, Finance and Services, and will have direct interaction with external customers. Responsibilities: • Managing projects of moderate risk and complexity or a portion of a larger project• Providing direction and oversight to ensure that issues/problems of moderate scope and complexity are avoided and/or resolved• Supporting program execution teams with activities such as risk management, financial reporting, and customer interaction/action reporting• Networking with senior internal and external personnel in own area of expertise on issues• Coordinating activities across the shared services business model and maintaining collaborative working relationships with all involved departments• Handling multiple issues that affect many products simultaneously• Providing a logical, in-depth analysis of problems or situations• Ensuring that all details of a project are accurate• Displaying energy, persistence, and a positive attitude when working on projects• Ensuring that information has been received and accurately understood by all parties.

Senior Client Service Associate *Please contact Michelle Espejo via LinkedIn or email for additional info and immediate consideration. Join a boutique financial firm known for its personalized approach to wealth management. This is a prime opportunity to work alongside experienced advisors, contribute to client success, and advance your expertise in financial planning.Responsibilities: <ul><li>Support client onboarding and manage scheduling, preparation, and follow-ups.</li><li>Maintain accurate CRM records and handle client service requests.</li><li>Assist in financial planning analysis and data management.</li><li>Participate in client meetings and strategy discussions.</li><li>Act as a secondary advisor, leading client reviews and recommending investment updates.</li></ul>*Please contact Michelle Espejo via LinkedIn or email for additional info and immediate consideration.

Procurement Specialist We are welcoming a Procurement Specialist to our transport industry team located in Stockton, California, United States. In this role, you will be primarily focused on handling the administration of contracts, ensuring strict adherence to policies and procedures, and maintaining a high level of organization and attention to detail. Responsibilities: • Analyze complex technical data and legal requirements associated with contract administration • Evaluate contract documents and make informed decisions on their administration and enforcement • Understand, interpret, apply, and explain state and federal laws and regulations applicable to areas of responsibility • Negotiate effectively on behalf of our organization • Review contractor invoices, perform complicated cost calculations, and make accurate determinations on contractor payments • Analyze complex confidential problems, evaluate alternatives, and make sound, appropriate recommendations • Organize, set priorities, and exercise sound independent judgment and initiative within established guidelines • Interpret personnel policies and procedures and applicable local, state, and federal legislation • Operate a computer using word processing and other business software • Organize and maintain office and specialized confidential files and complete contract records • Communicate clearly and effectively, orally and in writing • Understand and follow oral and written instruction • Exercise tact, discretion, and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations • Establish and maintain effective customer-focused working relationships with all levels of management, employees, other governmental officials, community groups, consultants, vendors, and the public.

Accounts Receivable Clerk Robert Half Contracts Finance & Accounting is seeking a construction Accounts Receivable Specialist to join a great manufacturing company! This Accounts Receivable Specialist will pay a vital role in the company. Daily tasks would include: Monitor and manage accounts receivable, ensuring the timely collection of outstanding balances. Proactively follow up on past-due invoices, resolving disputes and discrepancies in a timely manner. Communicate with clients regarding outstanding payments, payment schedules, and billing concerns. Analyze invoices and payment records to identify errors, inconsistencies, or missing information. Investigate and resolve billing disputes, collaborating with project managers, accounting teams, andcustomers. Review lien rights and waiver requirements and supply required documents to prevent payment delays. QUALIFICATIONS & SKILLS: Minimum 2 years of experience in Accounts Receivable and Collections, preferably in the constructionindustry. Strong understanding of accounting principles. Proficiency in MS Excel and general computer skills. Excellent verbal and written communication skills with strong negotiation abilities. Above average mathematical skills with respect to standard business mathematics This is a full-time position on site that would start right away at competitive pay. If you feel this is the job for you, apply today!

Payroll Administrator We are actively seeking a Payroll Specialist to join our client's team within the construction industry, based in the San Joaquin County. The role will involve comprehensive management of payroll processes, maintaining the accuracy of employee records, and effectively addressing payroll related inquiries. If interested call or text Edgar Gonzalez 209.395.2259. Thank you! Responsibilities: • Efficiently manage and execute weekly payroll processes while ensuring minimal errors.• Handle union reporting and remittances, benefits administration, and payroll taxes.• Ensure compliance by completing, compiling, and entering Certified Payroll reports and reviews in DIR, LCP Tracker.• Monitor and review company certified payroll reports on a weekly basis.• Keep a track of employee Paid Time Off (PTO).• Maintain oversight of subcontractors’ compliance and labor records.• Efficiently process new hires and terminations.• Leverage skills in auditing, benefit functions, and bi-monthly payroll to effectively execute job responsibilities.• Maintain accuracy in Certified Payroll and Payroll - Union.• Employ a proactive approach to handle potentially confrontational issues with diplomacy and professionalism.• Demonstrate a positive attitude while working with other team members, customers, and vendors.• Exhibit forward planning and timely reporting skills.

Attorney/Lawyer We are in search of an Attorney/Lawyer to join our team in Walnut Creek, California. In this role, you will be working in our corporate real estate practice, providing expert legal counsel to our clients. You will also get the opportunity to develop and maintain your own book of business in our dynamic and growing firm. Responsibilities: • Provide expert legal counsel to clients directly • Utilize your exceptional writing and analytic skills to analyze complex legal issues • Develop creative solutions to address these complex legal issues • Maintain excellent communication and interpersonal skills to foster client relationships • Draft and negotiate contracts as part of transactional law responsibilities • Develop and maintain a book of business to contribute to our firm's growth • Work on bylaws and HOA matters as part of your responsibilities • Thrive in our fast-paced work environment, staying organized and efficient.

Controller Jackie Meza with Robert Half is looking for a Controller. The Controller will be responsible for managing and performing various accounting functions for multiple client accounts, ensuring accuracy and compliance with accounting principles and regulations. This role is essential in maintaining accurate financial records, analyzing financial data, and guiding junior accounting staff. Contact Jackie Meza at 209.227.6563 for consideration on this role. Responsibilities: • Oversee and manage accounting functions for multiple client accounts to ensure accuracy and compliance with accounting principles and regulations.• Record and reconcile financial transactions, including bank accounts, accounts payable, accounts receivable, and general ledger entries.• Execute month-end and year-end closing procedures, producing accurate financial statements and reports.• Collaborate with clients to gather necessary financial information and provide expert guidance on accounting practices and financial best practices.• Manage payroll processing, tax filings, and compliance to ensure timely and accurate execution.• Analyze financial data, identifying trends, discrepancies, and opportunities for improvement, and present findings to management and clients.• Assist in budgeting, forecasting, and financial planning processes to support clients' strategic decision-making.• Stay abreast with accounting and industry regulations, and software to enhance efficiency and effectiveness.• Mentor and guide junior accounting staff, providing training and support to foster professional growth.• Utilize GAAP Accounting knowledge and QuickBooks software to manage and analyze financial data effectively.

Patient Financial Services Representative We are in search of a Patient Financial Services Representative to join our team in the healthcare industry located in French Camp, California. In this role, you will manage a variety of tasks related to third-party billing, collections, and other administration functions. You will oversee a team handling complex billing tasks, including patient account billing, claim denials, reimbursements, and collections. Responsibilities: • Supervise and coordinate the operations of the clerical unit within the business office. • Ensure the accurate and timely billing of patient accounts. • Manage and resolve claim denials and reimbursement issues. • Collaborate with insurance representatives and internal teams to correct billing issues. • Oversee and ensure the accuracy of customer credit records. • Train the team on billing procedures, policies, and regulations. • Conduct regular audits of claims, statements, and financial reports. • Ensure compliance with billing rules and legal guidelines. • Utilize skills in Allscripts, Cerner Technologies, CRM, Crystal Reports, Dentrix Dental Software, answering inbound calls, authorizations, benefit functions, and billing functions. • Handle complex billing problems and appeals with a strong problem-solving approach. This role offers a long-term contract employment opportunity.