<p>ServiceNow CMDB Specialist</p><p>Location: Remote</p><p>Ability to obtain a Public Trust Clearance</p><p><br></p><p>Position Overview</p><p><br></p><p>We are seeking an experienced ServiceNow CMDB Specialist to support a critical, time‑bound initiative focused on improving the accuracy, reliability, and governance of configuration data across the ServiceNow platform. This role is responsible for hands‑on CMDB management, ServiceNow Discovery, and alignment with the Common Services Data Model (CSDM).</p><p>The ideal candidate brings deep functional knowledge of ServiceNow CMDB and Discovery, strong infrastructure fundamentals, and the ability to collaborate effectively with infrastructure, operations, and platform stakeholders. This role plays a key part in ensuring high‑quality configuration data is available to support IT operations, reporting, and decision‑making.</p><p><br></p><p>Key Responsibilities</p><p>CMDB Management & Governance</p><ul><li>Implement, configure, and maintain the ServiceNow CMDB to ensure data accuracy and integrity.</li><li>Develop and enforce CMDB policies, standards, business rules, and procedures.</li><li>Perform regular audits, reconciliation, and health checks to ensure compliance with organizational standards.</li><li>Configure and maintain the CMDB Health Dashboard.</li></ul><p>ServiceNow Discovery</p><ul><li>Configure discovery schedules, probes, and sensors.</li><li>Manage MID servers and credentials securely.</li><li>Evaluate and reconcile data sources to ensure optimal discovery coverage.</li><li>Understand and develop discovery patterns as needed.</li></ul><p>CMDB & CSDM Alignment</p><ul><li>Manage CI classes and relationships within the CMDB.</li><li>Ensure alignment between CMDB structure and the Common Services Data Model (CSDM).</li><li>Recommend and implement automated processes to retire stale CIs and relationships.</li></ul><p>Infrastructure & Technical Enablement</p><ul><li>Apply network fundamentals (IP addressing, protocols, ports, firewalls) to support discovery and CMDB accuracy.</li><li>Support Windows and Linux environments, including DNS, DHCP, and Active Directory integrations.</li><li>Manage service accounts and ensure secure system access.</li></ul><p>Automation, Reporting & Collaboration</p><ul><li>Use basic scripting (PowerShell, JavaScript, or Python) to automate CMDB and discovery processes.</li><li>Develop dashboards and reports to provide insights into CMDB data quality and coverage.</li><li>Partner with IT teams, business units, and vendors to support CMDB adoption and best practices.</li><li>Provide training and guidance to stakeholders on CMDB processes.</li></ul>
We are looking for a skilled Systems Administrator to join our team in Washington, District of Columbia. This role involves managing and optimizing IT infrastructure to ensure seamless operations and security across the organization. The ideal candidate will bring a strong background in cloud platforms, virtualization, and network solutions.<br><br>Responsibilities:<br>• Oversee the administration and maintenance of Microsoft 365, Azure, and other cloud platforms to ensure optimal performance.<br>• Configure and manage virtualization technologies such as VMware and Hyper-V to support organizational needs.<br>• Implement and maintain endpoint security measures to safeguard systems and data.<br>• Collaborate on the design and deployment of new network solutions to enhance operational efficiency.<br>• Install, configure, and manage network hardware, including servers, routers, switches, firewalls, and wireless infrastructure.