<p>We are seeking an experienced Customer Service Representative to support a high‑volume repair intake environment within the medical device space (endoscopy, sports medicine, and related products). This role is fully remote and requires working Pacific Standard Time hours. The ideal candidate has prior experience in a phone and email queue, strong customer communication skills, and comfort working in a fast‑paced virtual or call‑center environment.</p><p>Key Responsibilities:</p><ul><li>Handle inbound and outbound calls through a round‑robin phone system (Genesis), supporting a high‑volume call queue with scheduled breaks for email work and personal time.</li><li>Serve as the first point of contact for repair intake requests, including endoscopy and sports medicine equipment.</li><li>Address customer inquiries, complaints, and repair‑related claims in a professional and efficient manner.</li><li>Provide support for sales‑related activities, including promotions, installations, and purchase order processing.</li><li>Accurately document customer interactions, repair requests, and case details in ServiceMax/Salesforce (SAP preferred).</li><li>Maintain compliance with consumer laws, internal procedures, and established service guidelines.</li><li>Collaborate with internal teams to improve customer experience based on feedback and service trends.</li><li>Monitor customer interactions to identify opportunities for process improvement and enhanced communication.</li><li>Support repair supervisors and customer care teams by ensuring consistent, high‑quality service delivery.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Rochester, New York. In this contract position, you will play a vital role in supporting customer interactions and assisting with conference-related activities. This role is ideal for someone passionate about delivering excellent service and maintaining clear, attentive communication.<br><br>Responsibilities:<br>• Handle inbound and outbound calls to address customer inquiries and resolve issues effectively.<br>• Provide detailed information about conference activities and services to attendees.<br>• Accurately input and process orders using the appropriate systems.<br>• Ensure a seamless customer experience by addressing concerns and providing solutions promptly.<br>• Collaborate with team members to manage conference-related logistics and attendee support.<br>• Maintain a high level of courtesy during all customer interactions.<br>• Attend conferences as required to provide direct support to participants.<br>• Monitor and respond to customer needs, ensuring satisfaction and engagement.<br>• Document customer interactions and feedback for continuous improvement purposes.<br>• Uphold company standards in every aspect of customer service delivery.
<p>Tess Gilmore with Robert Half is currently working with a dynamic company who is seeking to add a Human Resources Administrator to their lively team!</p><p><br></p><p><strong>About the Position: </strong>This role is a great opportunity for a people-focused HR Administrator who will support daily HR operations with a strong emphasis on benefits administration, payroll coordination, and employee support. The ideal candidate thrives in a collaborative environment, enjoys problem‑solving, and is motivated to continue growing their HR skill set. While experience with UKG Payroll is beneficial it is not necessary!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate open enrollment, new hire benefit enrollment, qualifying life events, and benefit terminations.</li><li>Serve as the first point of contact for employees regarding benefit plans (medical, dental, vision, FSA/HSA, disability, life insurance).</li><li>Maintain accurate benefits data within the HRIS and ensure compliance with internal processes.</li><li>Assist with biweekly payroll processing for all employees.</li><li>Verify and audit payroll data, including timecards, deductions, and employee changes.</li><li>Support payroll reporting, reconciliations, and year-end tasks as needed.</li><li>Maintain employee records, onboarding documents, and compliance files.</li><li>Provide administrative support across HR functions including leave management, employee relations coordination, and policy updates.</li></ul><p>For immediate and confidential consideration, apply today or contact Tess Gilmore with Robert Half's Rochester, NY branch directly!</p>
<p>We are looking for a motivated and detail-oriented <strong>Collections Specialist</strong> to manage and follow up on outstanding customer accounts. This position is responsible for contacting customers regarding overdue invoices, negotiating payment arrangements, and maintaining accurate records of all collection activities. The ideal candidate will have strong communication skills, a positive attitude, and the ability to manage sensitive situations with professionalism.</p>
We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in managing corporate collections, ensuring the resolution of returned bank items, and delivering high-quality customer service to both internal and external stakeholders. The ideal candidate will have a strong background in collections and customer service, with a proactive approach to risk mitigation and revenue recovery.<br><br>Responsibilities:<br>• Accurately resolve returned bank items in a timely manner, adhering to established policies and procedures.<br>• Provide exceptional customer service to internal teams and external clients, ensuring satisfaction while minimizing company risk.<br>• Educate clients and branches on resolution processes and recommend alternative service options when necessary.<br>• Develop and maintain knowledge of Paychex products and systems to make informed decisions regarding revenue.<br>• Research and address product and service issues, handling objections with mentorship support to recover lost revenue.<br>• Monitor and update daily payment reports and payroll hold reports to ensure accuracy and prevent penalties or service disruptions.<br>• Evaluate client accounts to determine approved services and implement measures to mitigate company risk.<br>• Maintain daily call quotas and comply with departmental policies and procedures.<br>• Participate in ongoing training sessions to enhance skills and remain compliant with regulatory standards.<br>• Ensure adherence to the Fair Debt Collections Practices Act and other relevant regulatory requirements.
<p>We are seeking an organized and detail-oriented Office Manager to oversee daily office operations while supporting basic transactional accounting functions. This role is ideal for someone who enjoys balancing administrative leadership with hands-on financial tasks and keeping operations running smoothly.</p>
