<p>Compensation<strong>:</strong> Up to <strong>$110,000</strong></p><p><strong>Location: This is based out of Rochester, NY but this client is</strong> <strong>open to remote individuals out of state for the right experience. If based in Rochester, you must work a hybrid schedule having some in-office presence.</strong></p><p>Employment Type<strong>:</strong> Full-Time/Permanent</p><p><br></p><p><strong>About the Role</strong></p><p>Hannah Savage with Robert Half is seeking an experienced <strong>Product Marketing Manager</strong> to join her client's team and lead the strategic positioning, go‑to‑market planning, and customer-focused messaging for their products. This role is ideal for someone coming directly from a similar product or strategic marketing position within <strong>advanced manufacturing, automotive, display technology, or lighting industries</strong>.</p><p>You will collaborate closely with cross-functional teams—including product management, engineering, and sales—to translate technical capabilities into compelling value propositions that drive market adoption and business growth.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and execute product marketing strategies, messaging, and positioning for new and existing products.</li><li>Lead go‑to‑market planning, ensuring alignment between product, sales, and marketing stakeholders.</li><li>Conduct market and competitive analysis to identify trends, opportunities, and customer needs.</li><li>Create product launch materials, sales tools, presentations, and content that support successful commercialization.</li><li>Partner with product management to support roadmap development through voice-of-customer insights.</li><li>Analyze product performance and campaign metrics to inform strategy and drive continuous improvement.</li><li>Represent the product marketing function at customer meetings, industry events, and tradeshows as needed.</li></ul><p><br></p><p>For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch! </p>
<p>We are seeking an experienced Customer Service Representative to support a high‑volume repair intake environment within the medical device space (endoscopy, sports medicine, and related products). This role is fully remote and requires working Pacific Standard Time hours. The ideal candidate has prior experience in a phone and email queue, strong customer communication skills, and comfort working in a fast‑paced virtual or call‑center environment.</p><p>Key Responsibilities:</p><ul><li>Handle inbound and outbound calls through a round‑robin phone system (Genesis), supporting a high‑volume call queue with scheduled breaks for email work and personal time.</li><li>Serve as the first point of contact for repair intake requests, including endoscopy and sports medicine equipment.</li><li>Address customer inquiries, complaints, and repair‑related claims in a professional and efficient manner.</li><li>Provide support for sales‑related activities, including promotions, installations, and purchase order processing.</li><li>Accurately document customer interactions, repair requests, and case details in ServiceMax/Salesforce (SAP preferred).</li><li>Maintain compliance with consumer laws, internal procedures, and established service guidelines.</li><li>Collaborate with internal teams to improve customer experience based on feedback and service trends.</li><li>Monitor customer interactions to identify opportunities for process improvement and enhanced communication.</li><li>Support repair supervisors and customer care teams by ensuring consistent, high‑quality service delivery.</li></ul><p><br></p>
We are looking for an experienced VP/Director of Finance to lead strategic financial initiatives and oversee fiscal operations in Lancaster, New York. This role requires a strong ability to align financial strategies with organizational goals while managing comprehensive budgeting, forecasting, and reporting processes. The ideal candidate will have extensive experience in optimizing operational efficiency and collaborating across departments to drive financial performance.<br><br>Responsibilities:<br>• Develop and execute financial strategies that support the company's long-term goals and tactical initiatives.<br>• Oversee the implementation of the Mid-Term Plan in collaboration with operational teams to ensure alignment and success.<br>• Manage working capital, budgeting processes, and rolling forecasts, ensuring accuracy and efficiency.<br>• Establish and track performance metrics to evaluate the success of strategic implementations.<br>• Monitor industrial performance, including efficiency and productivity, while overseeing cost accounting processes.<br>• Update and enforce compliance with Group Policies and ensure best practices are followed throughout the organization.<br>• Support the preparation of strategic multi-year sales proposals for military, aftermarket, and other customer segments.<br>• Foster strong relationships with management team members to promote collaboration and alignment.<br>• Collaborate with divisional leaders to manage accounting, legal, tax, and treasury functions in adherence to Group policies.
<p>Hannah Savage with Robert Half is seeking a detail‑oriented, highly organized <strong>Service Coordinator</strong> to support her client's service operations. In this role, you will be responsible for scheduling technicians, managing service requests, performing accurate data entry, and ensuring a positive customer experience. The ideal candidate thrives in a fast-paced environment, communicates clearly, and enjoys solving problems. This position is onsite and based out of Rochester, NY.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Technician Scheduling:</strong> Coordinate and schedule service technicians based on availability, skillset, and customer needs.</li><li><strong>Data Entry & System Management:</strong> Accurately enter service orders, updates, and notes into <strong>NetSuite</strong> and other internal systems.</li><li><strong>Customer Support:</strong> Serve as a primary point of contact for customer inquiries, providing timely updates and resolving concerns with professionalism.</li><li><strong>Quoting & Documentation:</strong> Create service quotes, follow up on outstanding proposals, and maintain accurate documentation for all service-related activities.</li><li><strong>Reporting:</strong> Generate daily/weekly/monthly service reports and support the service team with data insights as needed.</li><li><strong>Workflow Coordination:</strong> Collaborate with technicians, sales, and management to ensure efficient service delivery and smooth operational flow.</li></ul><p>For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch today!</p>
We are looking for an experienced Senior Accountant to join our team in Akron, New York. This role is essential for ensuring the accuracy and integrity of financial records, supporting compliance efforts, and driving improvements in accounting processes. The ideal candidate will bring a strong background in general ledger management, financial reporting, and a commitment to excellence.<br><br>Responsibilities:<br>• Oversee the month-end closing process to ensure timely and accurate completion of financial records.<br>• Maintain and reconcile general ledger accounts to ensure financial data integrity.<br>• Prepare and post journal entries, including accruals and adjustments, with precision.<br>• Conduct monthly balance sheet account reconciliations to confirm accuracy.<br>• Assist in creating financial statements, including income statements, balance sheets, and cash flow analyses.<br>• Manage and update the fixed asset register and depreciation schedules.<br>• Handle sales tax filings and ensure compliance with relevant regulations.<br>• Collaborate on system-related activities and projects to enhance accounting operations.<br>• Support the annual financial review and audit process in coordination with external auditors.<br>• Contribute to special projects and continuously seek ways to enhance accounting procedures.
We are looking for a detail-oriented Staff Accountant to join our team in Rochester, New York. In this Contract to permanent position, you will play a key role in managing financial records, ensuring compliance with tax regulations, and supporting overall accounting operations. This is an excellent opportunity for someone seeking to contribute their expertise in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Prepare and review corporate tax returns to ensure accuracy and compliance with regulations.<br>• Manage sales tax filings and related documentation.<br>• Record financial transactions by creating and maintaining journal entries.<br>• Reconcile general ledger accounts to maintain accurate financial records.<br>• Assist with month-end and year-end closing processes.<br>• Analyze financial data to support decision-making and reporting.<br>• Collaborate with internal teams to streamline accounting procedures.<br>• Monitor tax regulations and implement necessary updates to maintain compliance.<br>• Provide support during audits by organizing and presenting relevant financial information.
<p>Jenny Bour with Robert Half is working with a manufacturing company that is looking for a detail-oriented <strong>Accounts Receivable Specialist </strong>to join their finance team in Lancaster, New York. In this role Accounts Receivable Specialist role, you will manage key aspects of invoicing, accounts receivable functions, and customer account maintenance. As an Accounts Receivable Specialist, you will collaborate with various departments to ensure accurate financial records and provide essential support in monthly closing activities.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Process invoices and oversee accounts receivable controls to ensure timely and accurate billing.</li><li>Enter credit memos and billing orders into the Manufacturing Pro system, ensuring accuracy and avoiding duplication.</li><li>Collaborate with the shipping manager and sales administrators to address invoicing and credit-related matters.</li><li>Maintain the daily invoice control log to track numbering and ensure records are up-to-date.</li><li>Set up new customer accounts in the Manufacturing Pro system following approval and established procedures.</li><li>Assist the Credit Analyst with financial tasks as needed.</li><li>Respond to customer requests for invoice copies promptly and professionally.</li><li>Apply cash payments and generate sales reports when necessary.</li><li>Work independently and communicate effectively with team members after completing training.</li></ul>
We are looking for a skilled and detail-oriented Staff Accountant to join our team in Rochester, New York. This is a Contract to permanent position within the non-profit sector, offering an excellent opportunity to contribute to meaningful financial operations while advancing your career. The ideal candidate will bring expertise in corporate tax, general ledger management, and financial software, ensuring precision and compliance in all accounting tasks.<br><br>Responsibilities:<br>• Prepare and review corporate tax returns to ensure accuracy and compliance with regulations.<br>• Manage sales tax filings and resolve related discrepancies promptly.<br>• Record and maintain journal entries for various financial transactions.<br>• Oversee the general ledger to ensure proper reconciliation and reporting.<br>• Utilize Microsoft Dynamics CRM to streamline accounting processes and maintain financial records.<br>• Collaborate with internal teams to analyze financial data and prepare reports.<br>• Ensure compliance with local, state, and federal tax laws.<br>• Assist in audits by providing necessary documentation and support.<br>• Monitor financial activities to identify and address irregularities.<br>• Support month-end and year-end closing procedures.
<p>Jenny Bour with Robert Half is working with a growing bank that is seeking a strategic, detail‑oriented <strong>Special Assets Officer</strong> to lead all functions related to distressed loans, asset recovery, and foreclosure management. This Special Assets Officer role oversees a specialized team, drives collection strategies, and ensures proper management and disposition of real estate owned (REO) assets. If you excel at navigating complex lending situations and bringing resolution to challenging accounts, this position offers an opportunity to make a significant organizational impact.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and implement policies and best practices for collections, delinquency resolution, and default management.</li><li>Monitor and review delinquent loan portfolios; communicate directly with borrowers through calls, written notices, and on‑site visits.</li><li>Guide and support collections staff on account workouts, repayment plans, and remediation efforts.</li><li>Oversee reporting for residential mortgage and commercial loan activity, ensuring accuracy and regulatory compliance.</li><li>Direct foreclosure actions for accounts deemed unresolvable, ensuring all documentation and system data are complete and accurate.</li><li>Collaborate with legal counsel on litigation, foreclosure processes, and court proceedings.</li><li>Manage REO properties, including inspections, upkeep, and coordination of tax and insurance obligations.</li><li>Negotiate rental, lease, or sales agreements for foreclosed properties.</li><li>Participate in departmental initiatives, training, and team efforts to support organizational goals.</li></ul><p><br></p>
<p>We are looking for a motivated and detail-oriented <strong>Collections Specialist</strong> to manage and follow up on outstanding customer accounts. This position is responsible for contacting customers regarding overdue invoices, negotiating payment arrangements, and maintaining accurate records of all collection activities. The ideal candidate will have strong communication skills, a positive attitude, and the ability to manage sensitive situations with professionalism.</p>
We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in managing corporate collections, ensuring the resolution of returned bank items, and delivering high-quality customer service to both internal and external stakeholders. The ideal candidate will have a strong background in collections and customer service, with a proactive approach to risk mitigation and revenue recovery.<br><br>Responsibilities:<br>• Accurately resolve returned bank items in a timely manner, adhering to established policies and procedures.<br>• Provide exceptional customer service to internal teams and external clients, ensuring satisfaction while minimizing company risk.<br>• Educate clients and branches on resolution processes and recommend alternative service options when necessary.<br>• Develop and maintain knowledge of Paychex products and systems to make informed decisions regarding revenue.<br>• Research and address product and service issues, handling objections with mentorship support to recover lost revenue.<br>• Monitor and update daily payment reports and payroll hold reports to ensure accuracy and prevent penalties or service disruptions.<br>• Evaluate client accounts to determine approved services and implement measures to mitigate company risk.<br>• Maintain daily call quotas and comply with departmental policies and procedures.<br>• Participate in ongoing training sessions to enhance skills and remain compliant with regulatory standards.<br>• Ensure adherence to the Fair Debt Collections Practices Act and other relevant regulatory requirements.
