3 results for Help Desk Analyst Ii in Rochester Hills, MI

Desktop Support Analyst

Detroit, MI
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Detroit, Michigan. In this role, you will provide essential technical support for software applications, hardware systems, and peripheral devices. This is a long-term contract position that requires a proactive individual adept at troubleshooting, maintaining systems, and ensuring end-user satisfaction. Responsibilities: • Diagnose and resolve technical issues related to software applications, PCs, laptops, and peripheral devices. • Perform regular maintenance and updates on hardware and software systems to ensure optimal performance. • Document detailed steps and solutions for resolving user issues in the call tracking system. • Install and configure hardware and software for end-users as needed. • Manage inventory control and assist in transporting hardware between locations. • Stay informed about current trends and advancements in technology to enhance support services. • Deliver individual or group training sessions on computer hardware and software usage. • Participate in projects aimed at implementing new technologies and improving service delivery. • Escalate unresolved technical issues to higher support levels when necessary. • Handle additional responsibilities and tasks as assigned.
2026-03-24T00:00:00Z

Client Services Support II

Troy, MI
onsite
Temporary
0 - 0 USD / Yearly
Responsibilities: • Interface directly with customers to provide day-to-day IT support.• Offer MAC support, requiring self-initiative and the ability to follow directions.• Travel to different sites as needed to provide support.• Maintain an accurate record of customer credit and resolve customer inquiries.• Monitor customer accounts and take appropriate action.• Provide 'White Glove Support' for Executive members of the client base as needed.• Contribute to updating existing processes to streamline support as per business requirements.• Provide 2nd level MAC support as well as PC and some infrastructure support.• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.
2026-03-19T00:00:00Z

Data Security Analyst

Southfield, MI
onsite
Permanent
65000 - 75000 USD / Yearly
Our client, a Nationwide benefits consulting organization, is seeking an IS Analyst to support and maintain their core IT infrastructure. The IS Analyst II supports and maintains IT infrastructure, ensuring systems, networks, and applications run reliably. This role serves as a key point of contact for end users and contributes to security, virtualization, and collaboration tools. Key ResponsibilitiesInfrastructure & Hardware Support<ul><li>Install and maintain desktops, servers, and network equipment</li><li>Support telephony, printers, and endpoint devices</li><li>Troubleshoot hardware and connectivity issues</li></ul>Server & Application Support<ul><li>Maintain server operating systems and applications</li><li>Manage user accounts, storage, and backups</li><li>Install, update, and troubleshoot end-user applications</li></ul>User Support<ul><li>Act as primary IT contact for assigned locations</li><li>Diagnose and resolve hardware, software, and network issues</li></ul>Security & Compliance<ul><li>Monitor systems for security risks and vulnerabilities</li><li>Assist with incident response and remediation</li><li>Support audits and ensure compliance with IT security policies</li></ul>Virtualization & Systems<ul><li>Support virtual desktops, servers, and hypervisors</li></ul>Collaboration Tools<ul><li>Implement and maintain collaboration platforms</li><li>Provide user training and documentation</li><li>Integrate tools with email, phone, and other systems</li></ul>
2026-03-26T00:00:00Z