<p>We are seeking a detail-oriented, professional Customer Service Representative to support our clients and sales teams in a fast-paced manufacturing environment. This role is responsible for managing customer inquiries, processing orders, and delivering exceptional service that strengthens customer relationships.</p><p>Responsibilities:</p><ul><li>Serve as the primary contact for customer inquiries via phone, email, and in-person regarding products, orders, and shipments.</li><li>Process quotations, orders, returns, and resolve issues related to product specifications, pricing, lead times, and delivery.</li><li>Provide accurate and timely information on product availability, inventory status, and order tracking.</li><li>Collaborate with manufacturing, logistics, and sales teams to ensure excellent fulfillment and timely resolution of customer concerns.</li><li>Maintain detailed records of customer communications and transactions.</li><li>Proactively identify and resolve potential service issues, escalating complex situations as needed.</li><li>Support customers throughout the order lifecycle, from initial inquiry to after-sales follow-up.</li><li>Stay informed about product offerings, technical specifications, and industry trends to provide informed guidance and problem-solving.</li></ul><p><br></p>
<p>We are seeking an experienced Digital Product Manager to join a well-established financial institution in the Richmond, VA area. You will be part of a dynamic team centered culture that encourages an entrepreneurial mindset and spirit. This role involves collaborating with diverse teams to create and implement digital strategies that drive business growth and enhance customer experiences. You will play a pivotal role in shaping the digital roadmap, establishing partnerships, and ensuring products meet strategic objectives.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute digital strategies and roadmaps tailored to business needs and future growth objectives.</p><p>• Evaluate external digital platforms and recommend partnerships to enhance capabilities.</p><p>• Identify opportunities for leveraging digital techniques to achieve strategic goals and prioritize required capabilities.</p><p>• Create business cases and requirements for digital initiatives, driving them through execution.</p><p>• Ensure customer and employee feedback informs product features to align with business outcomes and architectural roadmaps.</p><p>• Set and manage goals, key performance indicators, and metrics to track success.</p><p>• Collaborate with Marketing teams to support acquisition, product positioning, promotions, and onboarding of digital products and services.</p><p>• Conduct research to understand customer digital needs, industry trends, and best practices while assessing competitive movements.</p><p>• Present strategic recommendations and data insights to senior management to gain buy-in.</p><p>• Prioritize product requirements, coordinate release plans, and translate business needs into technical specifications for implementation.</p>
We are looking for an experienced Executive Assistant to join our team in Hopewell, Virginia. In this contract role, you will provide high-level administrative support to executives, ensuring smooth daily operations and efficient communication. This position requires exceptional organizational skills, attention to detail, and the ability to handle sensitive information with professionalism.<br><br>Responsibilities:<br>• Manage executive calendars, including scheduling meetings, appointments, and events.<br>• Coordinate and arrange travel plans, including booking flights, accommodations, and transportation.<br>• Prepare and distribute board reports and other documentation for meetings.<br>• Provide support with HR-related tasks, including maintaining records and managing communications.<br>• Serve as the primary point of contact for board members and other stakeholders.<br>• Facilitate executive meetings by organizing agendas and taking detailed minutes.<br>• Ensure effective communication between executives and internal/external parties.<br>• Handle customer service inquiries with efficiency and professionalism.<br>• Maintain confidentiality and manage sensitive information with discretion.<br>• Support overall administrative functions to contribute to organizational success.
<p>We are looking for an Account Manager to join our dynamic team in Glen Allen, Virginia. In this role, you will act as a key contributor in ensuring the accuracy, quality, and timeliness of our data deliverables to clients. This is a Contract-to-permanent position, offering an excellent opportunity to grow within the retail industry while collaborating across teams to enhance client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Perform detailed reviews of data to ensure high-quality standards and make recommendations for improvement.</p><p>• Manage and maintain client data integrity to meet project deliverables.</p><p>• Conduct quality checks and statistical analyses on data before delivery to clients.</p><p>• Develop schedules for data collection, optimizing collection sites, methods, and frequency to meet client requirements.</p><p>• Approve invoices and verify billing accuracy for completed tasks.</p><p>• Coordinate with Field Operations to successfully implement processes for onboarding new client projects.</p><p>• Identify and drive opportunities for process enhancements to improve efficiency.</p><p>• Handle ad hoc client requests, including data inquiries and special assignments.</p><p>• Collaborate with multiple teams, such as Field Operations and Sales, to maximize the value provided to clients.</p><p>• Perform other duties as needed to support project success.</p>
We are looking for an experienced Senior Financial Analyst to join our team in Richmond, Virginia. In this role, you will play a pivotal part in supporting the Plant Controller by managing financial planning, forecasting, and budgeting processes to ensure alignment with organizational goals. This is a long-term contract position offering an opportunity to contribute meaningfully to the financial success of a leading company in the food and food processing industry.<br><br>Responsibilities:<br>• Assist in managing monthly financial close processes for manufacturing operations, ensuring compliance with accounting standards.<br>• Deliver detailed financial analyses to guide decisions on capital investments, cost-saving initiatives, and product innovation.<br>• Perform variance analyses to identify discrepancies and provide actionable recommendations for improvement.<br>• Collaborate with cross-functional teams to deliver financial insights that support organizational projects and strategies.<br>• Uphold and enhance internal controls to maintain data accuracy and protect company assets.<br>• Develop and refine financial models to support strategic planning and decision-making.<br>• Analyze cost structures to identify opportunities for efficiency and cost reduction.<br>• Utilize data mining techniques to extract and interpret financial trends.<br>• Support ad hoc financial reporting and analysis tasks as needed.
<p>Accounts Receivable Supervisor - Exciting new opportunity in Richmond VA!</p><p>We are looking for an experienced Accounts Receivable Supervisor/Manager to oversee credit, collections, and cash application functions within a dynamic international organization. This role requires a proactive leader who can manage financial processes effectively while collaborating with internal teams and customers. The ideal candidate will demonstrate strong analytical capabilities, attention to detail, and exceptional communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Lead the collections process for U.S. accounts, ensuring timely follow-up and reducing overdue receivables.</p><p>• Collaborate with internal departments to resolve invoicing errors, service issues, and documentation discrepancies that impact collections.</p><p>• Respond promptly to customer inquiries regarding invoices through email and third-party audit platforms.</p><p>• Manage the resolution of past-due balances, short payments, charge disputes, and unapplied cash.</p><p>• Develop and monitor metrics such as aging percentages and collection performance, providing regular updates to leadership.</p><p>• Administer account hold and release decisions while negotiating payment arrangements with customers.</p><p>• Oversee credit management by reviewing applications, assessing financial data, and determining customer creditworthiness.</p><p>• Establish and enforce credit limits and payment terms in alignment with company policies and risk tolerance.</p><p>• Support accurate cash application processes and investigate unapplied or misallocated payments.</p><p>• Drive process improvements to enhance efficiency and automation within credit and collections workflows</p>
<p>We are looking for a dedicated Fraud Analyst to join our team in Glen Allen, Virginia. In this role, you will play a key part in safeguarding the organization against financial loss by identifying and preventing fraudulent activities. This is a long-term contract position that requires a proactive approach to fraud analysis and prevention while delivering outstanding customer service.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough investigations into internal and external fraud cases impacting the organization and its affiliates.</p><p>• Analyze high-risk transactions to identify and mitigate potential fraud scenarios.</p><p>• Review and document complex alerts and cases to uncover suspicious activity that may require reporting.</p><p>• Communicate with customers to gather evidence and confirm instances of fraud when necessary.</p><p>• Examine data outputs to detect emerging fraud patterns and trends.</p><p>• Ensure timely follow-up and resolution of fraud alerts in accordance with established service level agreements (SLAs).</p><p>• Share relevant fraud-related information across departments to minimize organizational risks.</p><p>• Perform additional duties as assigned by the Fraud Prevention and Detection Manager.</p>
